"The product was as expected, and online description was good. Delivery was fast. Instructions on seasoning the refractory piece would have been helpful."
"Easy to do business with, order delivered quickly and customer service answered questions quickly. I have recommended them to other people
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"Called to get model to fit my fireplace ordered, quick delivery everything fit perfectly. Was extremely satisfied with everything. "
"Very happy with entire shopping experience. Great choices, speedy delivery. Thank you."
"Friendly service and fast shipping. Thank you!"
"The instruction manual is very through. After reading the instructions several times, we completed the installation in about two hours. The logs are beautiful and with a very real wood look. We love the flame and the embers.
The only problem is we are missing the Decorative Heat Shield that prevents the overheating of the remote receiver;
hopefully we will receive it soon. Customer service has been helpful with answering questions about the log set and installation. Our log set was delivered in just five days after placing our order.
"
"I found a nice fireplace bellows and hearth rug on eFirePlaceStore.com. The quality of each item was impressive, and to find that these items were on my front porch in a matter of days was even more pleasing.
I'll surely be ordering from eFirePlaceStore.com again in the future!
"
"The entire process was excellent from ordering to quick delivery and installation by my husband. Thank you "
"I spoke to Jason when I ordered and he explained each piece of the order. He was extremely informative and helpful."
"The product came just as the picture looked and the size was just as stated"
"My 12 year old fireplace model had been discontinued and I was concerned I may not be able to find a correct fit replacement. I had been searching for several days with no good solution until I found eFireplaceStore. They have an online Q & A feature that I was able to use to get factual info on what I needed within 2 days. They did have a suitable glass for my exact model. The price was as good as I had seen and they offered free shipping. I ordered it and it came in 2 days. I installed it the day I received it. I am very satisfied with every aspect of this order. The big thing I needed and appreciated was good advice and knowledge of the correct replacement. Thank you."
"Received parts fast, although they had to come in several packages from different places. Would have liked to know exactly how many to have expected (I’m just assuming I have them all as it has not yet been installed). "
"My wife and I are extremely happy with our new fireplace doors...everything from ordering to delivery was fantastic...I am not the greatest handyman (47 years practicing veterinary medicine) and was concerned about measuring and installation...piece of cake...unit was delivered in a few days and it took me just a little over an hour to unpack, install screen and install the unit to the fireplace...perfect fit!!!....wife really loves the smoked glass doors...completely updated look in our family room!!!
We are so happy to have happened on your site and would recommend your company to anyone seeking a fireplace unit
Thanks again,
Dr. Bill Burrows"
"Called made my order. Rep had great communication skills and was very polite. Order was received incredibly fast by freight. Truck driver was awesome too.
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"Only took one week to receive are fireplace, directions easy to understand, put it together in about two hours, put out the heat, very satisfied."