"Easy to order and came in very quick."
"I was looking for a rug for in front of our pellet stove, to protect the flooring. Found what I liked, ordered it and had it on the floor within days! Just in time for the cool weather. The product looks like it did in the photo, is lovely! The entire process was quick and easy! Thank You!"
"I received the incorrect vent-less fireplace, before I could even send the wrong one back I received the correct one. Now that is what I call EXCELLENT customer service. Thank you so much for everything. To top it off the fire place kit is awesome and great quality. Well done. "
"Above Expectation's and fast delivery! "
"Received my order quickly and in good condition. The stove hasn’t been installed yet but seems to be nice quality. "
"They were nice but they arrived with one of the handles bent. Could not have happened in transit because the glass was not damaged so it must have shipped that way. my installer was able to bend back without breaking it.
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"Easy ordering, fast shipping. "
"Concise and very informative web site."
"We ordered a new fireplace insert and received in good time. We saved about $2000.00 ordering
from eFireplace. The delivery guys were great.
Ordered some additional items to go with the insert. The pricing was very good and the speed
that we received the items was great. Customer service was also extremely helpful and friendly
when my husband called. I would not hesitate to buy from eFireplace Store again."
"Price was very high for item and shipping was delayed. "
"Exceedingly helpful with purchasing decision and product details not included in advertising. "
"I am converting my house to natural gas. As with other items in this age of Covid supply is scarce. They had what I wanted in stock and the product arrived in 48 hours. Well done!
Kathy the sales person was pleasant and knowledgeable. Overall a fantastic experience."
"I called efireplacestore to order a thermostat for my Jotul Alagash. The technician asked specific questions to help locate the correct device, and was extremely courteous. I received the thermostat a couple of days later and it works perfectly. Yay!"
"Firegear technical support told me the remote was obsolete. No longer available and could not provide a substitute. I suspect sh may have been a new hire.
You had three in inventory! Thanks. Now I don’t have to replace my $2000 fire pit."
"I live in Bucks County, PA and contacted every store I could find for firestarter juice for my pellet stove. I went on the net at work and found your store and placed an order for a dozen large containers of firestarter. The order was completed, sent UPS and I received it in days. Great store.....I am forever a customer! Thanks again! "