"They had exactly what I needed and it was on my doorstep in three days. The website was clear and the transaction was smooth. Thank you!"
"eFireplacestore.com didn't ship a very expensive Superior/IHP Triple Fan Blower with Magnetic Attachment that we purchased for $175. I thought that it was part of the unit, as blowers are inside the stove itself, not sent separately but when I went to turn it on it wasn't there at all. I reached out to the company they said it was in a separate box that I never received and they said oh you are outside the 3 day window to file a claim but we will help you purchase a new one.
Stay way far away from these guys!!"
"Good.Chipped rear log but too much trouble to replace as they had already been installed when I was told about it."
"Quick, easy & got here as expected."
"Instead of just sending me a new replacement item I am being told that the plumber that discovered the problem has to contact Empire manufacturing to give them a description. We cannot get a hold of anyone. This has been ongoing and completely frustrating."
"It came very fast. The day I got it I had to try it. The wood started fast burned cleaner and better than it ever has. I recommend this to any one. "
"Love this fireplace tool set. Nice weight and steady base. They arrived in about three days. Highly recommend."
"I placed an order over the phone with a representative that was extremely helpful and patient while I was trying to make make an order. The gas logs arrived a few days later and they were exactly what I needed. I would recommend the Fireplace Store to anyone. "
"I was looking for this as a gift for my niece and nephew who recently bought a new house. They like the industrial look. After looking at my places, I found The Fireplace Store to have the most quality for the money. And when it came I was not disappointed. Very sturdy and easy to put together. Would highly recommend The Fireplace Store."
"That was a great experience I call for some help to do my order and the person (Tyler)
Was so nice he give me all answers i needed and took my order directly on the phone
Told me my order will be delivered early the next week and we received everything
Thé next Tuesday "
"Great selection of products and the configuration tool was helpful to pick the accessories. "
"Our package was delivered a few days sooner than expected. Easy to set up and looks great!"
"I recently purchased a fireplace log set to install in our home. Could not be happier with the support and ease of use with the website. I was able to narrow down the product and watch videos to help make my decision. The product arrived quickly and was exactly what i expected. Thank you!"
"Shopping was easy except to decide which fire ring to get. Shipping was fast, assembly was easy and the fire ring looks great. Have to build base and get everything set up but I am sure it will be the centerpiece of our next party."
"Very helpful info online and easy to order, delivery was quick "