"I was assured that the parts I ordered were going to fit and they ended up being not even close. I sent them back. Not super happy…"

"In December of 2023 I ordered a crock pot lid part number 3215760. It was on back order so I didn't mind waiting. When I received it in April, the seal on the lid was warped and would not seal so I returned it and reordered. The second lid was just as bad, then I noticed I could see the seal was bad in the product picture on the web site. I don't know why they sold a product the was clearly defective. On a positive note, The customer support was very pleasant and easy to work with. "

"Had a hard time finding the correct bump knob for the trimmer. Found this website and first try! They use specific model information instead of general “string trimmer” knob. Also, received it faster than was expected."

"I needed a new crockery liner for my crock pot. I was a little nervous ordering on line but not only did they have my exact model, they shipped it quickly. The packaging for this fragile item was perfect and the crock arrived in perfect condition. Thanks!!!!"

"After getting off the phone with customer service regarding a part that was not included in my package, but that I had already been charged for, I WAS satisfied. I was told there would be a charge but then a credit on my card for sending me the missing part. There was a charge for $22.46 on my card, followed by a credit of only $15.10. I don't know what math they're using, but those don't look like the same number to me! So they short shipped a paid for order, and then charged me again for the part they didn't include in the original package. I am no longer satisfied."

"I have been searching for a replacement handle for my hammer drill for the longest time. I am very pleased that everything was listed by tool model and easily searched.

Shipping was fast (shipped within 16 hours) and parts arrived in pristine condition. Included with the in the invoice email, they actually include a link for installation instructions if you might need them too.

Thanks folks!"

"Placed an order waited weeks while status went from shipped to delayed and then no communication whatsoever. Wrote to cancel the order because I couldn’t cancel online. Then I got an email saying it was shipped again with a tracking #. 5 of the 7 parts I ordered were delivered. I emailed a request for the missing parts. I was told all 7 are showing delivered. I sent them a pic of their own packing slip which showed 5 items had been delivered. They initiated a refund for the other 2 items. I asked them to cancel the refund and send me the parts. They said they “couldn’t” do that and I would have to re-order the parts not delivered. Needless to say I wasn’t going to do that. I will never order from eReplacement parts again and neither should you. "

"All is well with my order, and my tool is working fine, but I'm not pleased with paying $10.99 "Econoship" shipping for a tiny item that would fit in a small envelope and waiting 9 days for delivery!"

"The part fit as expected but it took forever to receive and the shipping fees were ridiculously high. I was charge $10.99 for a $3.99 part that weighed about 6 ounces for economy shipping. I ordered the part on 3/24/24 and the site said there was two in stock but it wasn’t shipped until 4/20/24. Not happy with the service."

"My order was split into 2 shipments and I never received one of the boxes. When I asked the shipper, they said I needed to open a complaint with eReplacementParts to get refunded. I emailed eReplacement Parts, forwarding them the shippers request and never received a response."

"I was sent the wrong part, both the part number, along with description/color does not match my sales receipt. Noticed immediately, but when I reached out, both on the site and replaying to the receipt email, received no return communication. "

"Order came very quickly. Very Impressed!"

"Great service with a speedy delivery. You couldn’t ask for better service!
I will be using Ereplacementparts.com for my future parts for my lawn equipment.
Rick"

"I will never buy from you again, a ligit company would have refunded my money when they contacted about parts not arriving when promised but instead 2 months late and wrong part!!"

"I want a three wheels for my edger. I had to cancel the order so they could shoot me two wheels had to re-order the third wheel placed order in December now it’s April and I still haven’t got my third wheel. They had my money since December."