"Products were as advertised and delivery was on time."

"Excellent experience. Excellent pricing, and timely delivery. Will order from eWiz in future again."

"Competitive price, shipped quickly, well packed and item was exactly as ordered. This vendor lived up to the rating I previewed on Resellerratings.com."

"No complaints, quick shipping. Would order from again."

"Excellent Service! Good price, on-time shipping, easy to use website. "

"Product as described timely delivery, no problems would shop again."

"I don't have a long history with Ewiz but probably will have. The price charged to my credit card is always the stated price to the penny.Once in a while I've seen free shipping claims listed by companies but got charged anyway. Must be a "free shipping fee".Another ploy I've seen at other online stores is to charge your credit card and then email you to say the part is back ordered. I've never seen either at Ewiz. Shipping has always been just flat out fast. I once placed an order in the morning and had it shipped out in 5-6 hours. Based on many online orders from other places in the past, that's fast! I almost certainly will shop there again."

"Quick turn around on shipping. Prices cheaper than Newegg. Would definetly use again."

"A+++++ no promblems, excellent service and product"

"Easy transaction and fast shipping. Keep up the good work Ewiz.com!"

"Ordered some computer parts and they came very fast and in great condition. Items were very well packed and shipping notice with a tracking number was sent quickly. Definately adding them to the list of retailer's I'll be shopping from in the future."

"very good product. but when i put it in, it changed all of my video settings for color and it took me a week to figure out what was going on. I kept thinking it was the codecs, or my players and had to delete and reinstall all of them, though they weren't the problem. otherwise, really good product."

"Order was prompt and correct. Device works properly. No complaints."

"Have Arrived Safely, it runs great on my computer, consider to purchase another one to use on my computer."

"Recommended wrong memory. Charged 15% restocking fee and basically called me a liar. Here is the dialogue.

Andrew,

The one way the restocking fee can be waived is if we specifically recommended you to purchase the wrong item based on your system configuration. It does not look like that is the case here. Therefore your RMA case will stand. Thank you.

----- Original Message -----
From: Andrew
To: rma
Sent: Thursday, March 09, 2006 5:10 AM
Subject: Re: eWiz RMA: EE1273

I don't, I knew I needed 2100 DDR RAM for my two PC's, but I wasn't sure on the Mhz so I made a quick call before ordering online. Hope this helps.

Thanks.

Andrew

rma wrote:

Andrew,

Was the phone call made to us and we recommended you the wrong memory. If so, do you remember the person's name that you spoke to? Our tech support guys recieve calls like this everyday, and we may have recommended you to get DDR memory, but they should know not to recommend their customers server memory for their setup. Please advise. Thank you.

----- Original Message -----
From: Andrew
To: rma
Sent: Wednesday, March 08, 2006 5:06 PM
Subject: Re: eWiz RMA: EE1273

Thank you for your explanation of why you charged for the restocking fee and I see your point of view. However, I specified I have an HP Media Center 873n Desktop and a Dell Dimension 4600 when I called and they said that was the RAM to order. So while it is true that I received what I ordered on the website I somehow feel a little mislead. I have since received the correct RAM from Newegg with the same explanation. I hope that you can reconsider the 15% restocking fee.

Thanks!

Andrew

rma wrote:

Andrew,

If we shipped the wrong item to you, we can give you a full refund and cover the return shipping. However according to our records, the memory you have purchased is the one you have received. Please keep in mind that this was ECC/REG memory that was used and will not work in normal home machines. Low profile ECC/REG memory is the roughly the same size as normal desktop memory. If you still feel like there is an error, let us know and we will look into this further. Thank you for your patience.

----- Original Message -----
From: Andrew
To: ****@****
Sent: Wednesday, March 08, 2006 10:07 AM
Subject: Re: eWiz RMA: EE1273

Why would you charge me a 15% restocking fee when you sold me the wrong product! I can't believe an online store has a restocking fee to begin with. Please waive this 15% fee.

Thanks,

Andrew

****@**** wrote:

Dear Andrew,

Thank you for submitting your RMA request. The RMA department have issued you an RMA# EE1273 for you to return the item for refund. However, all refund request are subject to 15% restocking fee complying with the RMA policy. The RMA number will only be valid for 15 days from the date of this email. Please write the RMA number on outside of the shipping box (please DO NOT write the RMA number on the product box!) when you ship back the item back to our facility. The item must be returned in brand new and resale condition with all the accessories for you to receive credit. The manufacturer seals on the item must still be intact. If the item has any physical damage or missing accessories (burnt, chipped, cracked, manufacture seals broken, etc.) your RMA case will be voided and item will be returned to you. Please let us know if you have further questions or concerns. Thank you.

Please do not respond to this email. Thank you.


eWiz.com
2077, North Capitol Ave.
San Jose, CA 95132

RMA Dept: ***-***-****

EWiz.com
http://www.ewiz.com/return..php"