"Very good communication. Was about to return a big heavy battery, due to my mistake of ordering the wrong one, and they offered a %15 discount to my account, instead of returning it and said I could keep it. After shipping charges and the restocking fee, it made more sense to just keep it and accept their generous 15% credit! Awesome company!"
"I am very satisfied with the purchase from this company. I would order from you again."
"I have ordered a number of batteries from ecomElectronics. All of them have been packaged well. One order which was a 4 pack of UB 12120's had low voltage readings on all 4 batteries. A brand new 12 volt battery should have a voltage reading in the 12.8 to 12.9 volt area. The betteries that I received, all had a voltage reading of 12.4 or 12.3. Not a very good sign. Contacted ecomElectronics customer service and voiced my concerns. Within days the problem was resolved and ecomElectronics is replacing my order free of charge. As a customer you cannot ask for anything more. Will I order from ecomElectronics again, sure because they offer good products and have great customer service...."
"I couldn't be more pleased with customer service. They were cordial and helpful in getting my order right. It's reassuring doing business with people who go the extra mile. "
"If I only had one word to rate this company it would be ... Wow! It's so uncommon nowadays to experience professionalism in the marketplace.
I bought an inexpensive battery replacement for my garage door opener from this company, and they actually contacted me personally, to assess my opinion and my satisfaction with the product.
The battery works fine but the company works so much better!
Kudos! I recommend them and I will be making future purchases from this company whenever I can."
"Great customer service. Jessica and Sophia
were extremely helpful with the order I made online."
"I FELT THAT THE DELIVERY TIME FRAME WAS LITTLE LONGER THAN THE PROMISED "EXPEDITED" TIME FRAME AND ASKED FOR A REFUND OF THE ADDITIONAL SHIPPING COST, WHICH WAS PROMPTLY ANSWERED AND RESOLVED TO MY SATISFACTION. EXCELLENT CUSTOMER SERVICE"
"I appreciated Jessicas help in assisting me with a difficult return, replacement, related to an error on my part in ordering. She helped to streamline the return process, to ensure I received the correct item in a timely manner. Thanks again!
I have other batteries I will be ordering at a later date, so I am confidant that I have found a reliable source for my needs."
"Good friendly company and they back their products."
"Well, I bought item # 380646672151 listed on Ebay by ecomElectronics, it was a 1 million candle power spot light, and it got damaged in shipping, and the item now is out of stock. All I can tell you is with dealing with " Betty " in the Customer Service Dept., she is worth her weight in gold for this company, very professional, very customer friendly, very careing about the problem at hand, and takes charge of the problem and how to make it go away for the customer. I know as a buyer, if I had a Company with Sales on Ebay, I would want all my employees to be like " Betty ", if she is not the head of the Department, she should be, and she is due a raise in pay as far as I am concerned. Being a buyer on Ebay, and dealing with Customer Service Agents, with many other Sellers, and Companys, I know they all would be happy to have a employee like " Betty " to handle all problems, and de-fuse any problems with the buyer and for the Company like ecomElectronics. I would have to give her a 5-Star Rateing in all, with the Customer Service Dept. for ecomElectronics, and a 5-Star Rateing for ecomElectronics as well. Yes, I would do bussiness with them again, with out a doubt. A Company like this, makes Ebay fun, and easy to work with, do bussiness with, and makes it a easy buy. With no problems at all. "
"Jessica,
Thank you for your speedy resolution to my faulty battery you originally sent. The new battery is installed in my BU now and is working perfectly. Your company really knows what excellent customer service is.
Best regards,
Jerry Pittman"
"I found that the company responded very quickly to my communication. Order was made up and despatched received quickly and performed great"
"ecomElectronics was the fulfiller of my Amazon Marketplace order. The item was received promptly. When I needed a problem resolved, they were very cooperative and anxious to make it right. I would buy from them again."
"I purchased a VHS/DVD player with recording feature. I simply LOVE it! I have looked for a long time for an affordable way to get all my old VHS taped converted to a more usable format of DVD. This thing has all the "bells and whistles" (records live TV as well)! Too much to mention but I'm still learning everything it will do! What won't it do? lol The price was unbeatable and with 7 day a week support I plan to make full use of my wonderful new toy! :) "
"We placed an order with this vendor through Amazon, and one of the rails that accompanies the item was bent. I contacted the company through Amazon, who responded immediately. Betty, the representative I communicated with, was very professional and courteous. New rails were sent overnight, and received first thing the next morning. This is the exact definition of excellent customer service."