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Verified
4/5

2005-08-12

"e-tech4sale has excellent prices, great free shipping opportunities, and when i recieved the item i ordered it was packed neatly and came just as was described. However, all of these good qualities come at a price. e-tech's website needs to be updated more often when it comes to what is going with one's order. Another problem is that the phone customer service of e-tech is severely lacking. I expect free shipping to take longer than if I had paid for it but the site should say that when this option is chosen items will not usually ship in 1-2 days. I waited 6 days (business) for my item to ship and when it didn't i called the customer service number. Upon doing this I was lied to on two separate days(and calls)by being told that my order was being shipped the day I was calling. It was only once i got stern will the representatives and spoke to a manager that I got some answers and had my item shipped the following day. Sorry but I think a total of 10 business just to SHIP (not to deliver) is too long to wait. Although i doubt that i was lied to with malicious intent at the same time it would have been better for a customer service representative to admit that they "goofed" and the product will take longer than expected to ship than to give the customer the runaround. All in all i would recommend using them but only if one doesn't need the item quickly and has time to check up on the order on a regular basis. "

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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products on-time
Ease of checking delivery status
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Overall technical support
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Customer service being knowledgeable
Customer service resolving problems
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Customer service being trustworthy
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N/A
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Verified
5/5

2005-08-11

"Fast Delivery. Bought a 100 GB hard disk for an unbelievably low price. Etech4sale also refunded me a certain amount when the price on the same product dropped. Good customer service. Order arrived in ahead of time. Would definitely recommend for good quality products at a great rate. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-08-11

"Ordered a Dell USB keyboard over 2 weeks ago. When ordered, it showed as being in-stock. I received an email soon after from a customer service rep saying that the item had gone out of stock, and that I could either receive a keyboard not as good as the one I ordered for the same price, or wait to see if it would come back in stock (if it ever did).

I replied to the email stating I wanted the keyboard I ordered, and have since received no communication from the company. My order remains pending and my credit card has not yet been charged. When I called in to ask about my order, there was no answer at first, and then my call was answered by a representative who sounded like he was on drugs, and whose response to my question was to "wait a week, I guess". I am not terribly pleased by this company's response, and would not order from them again.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
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N/A
Overall web site
Web site being easy to use
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Verified
1/5

2005-08-10

"My experience with this company so far has been a disaster.

On July 24, 2005, I place an order for a 0N6250 Dell Keyboard. At first, everything seemed to be great. They even called me to confirm my order. Everything went downhill after that.

A shipping number was provided to me through their website. However, to my dismay, the product had not been shipped. It was merely the number they would use once they decided to ship it. It was one full business week until I finally received a shipping confirmation e-mail

On August 9, a package from etech4sale came in the mail. When I open it up, I realize that they sent me the wrong keyboard. They shipped the SK-8125 instead of the 0N6250.

And if that weren't enough, the keyboard they sent to me is damaged. The plastic is scratched in several places, and more importantly, one of the legs to tilt it up is broken. It was completely snapped off. The snapped off piece is completely MIA. It's nowhere to be found in the package. Leaving me to believe that the keyboard was damaged in their warehouse and not during the shipping process.

I called their toll free number twice so far. The first time I called, no one answered the phone. A short while later I tried again. This time I was put on hold before finally being told to fill out an RMA request.

Possibly the worst part is that I know that I am not the only person that they have done this to. I know that a dozen or two of people from and online community that I visit have had the same exact problem. Seemingly everyone I know that ordered this keyboard have received the wrong one.

What they did seems to be deceitful and not just an honest mistake. I don't plan on ordering from them again.
"

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Verified
4/5

2005-08-10

"The item was put together in fine order; and though the shipping was free of charge, it was extremely tardy. It took more than 3 weeks for me to receive the item in El Paso (TX), after it was supposedly shipped from CA. "

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Verified
5/5

2005-08-10

"Very good experience with the computer I bought.

Thank You
"

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Verified
5/5

2005-08-10

"Everything went smooth.Dara was very helpfull in this 2nd time purchase of a Lecroy Product "

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Value the company offers
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-08-10

"I ENJOYED THE ON ODERING. IT SHIPPED ON TIME AND IT WAS A DELITE TO DO THE ORDERING WITH ETECK4SALE. THANK YOU ETECH4SALE."

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Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges

Verified
5/5

2005-08-10

"Etech4Sale has a very good inventory. I was able to find the product that I needed quickly. I found that the savings from buying from Etech4sale was great. My item was shipped promptly and arrived in excellent condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-08-10

"No problem. Order arrived quick and without damage or complication. To be noted: the only US reseller who would ship an old out-of-production hard drive to Europe. Al others were US -only..."

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-08-10

"Great item at a great price. Fast shipping. I couldn't be happier."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
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N/A
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N/A
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-10

"We received the hard drives quick and they worked correctly. Good company would use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2005-08-10

"After billing problems were worked out, everything else was fine. I wish there was a little more communication when an order can't be billed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-10

"I purchase an external harddrive from etech4sale and I just love it. Everything went perfectly. I got the email advertising a sale on external hard drives, the purchase went well, communication via email was terrific, shipping was very quick, and the harddrive works perfectly. I look forward to purchasing more computer related products from etech4sale in the future. "

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Verified
5/5

2005-08-10

"My experience shopping with you guys was fine. it was easy to find my product, easy to order my product, and you shipped in a reasonable amount of time. It was as good of an experience as I could have hoped for. You followed up very nicely, and gave me an order tracking number when it was shipped. On top of that you are offering the possibility to win a new I pod which I would love since I can not afford one for myself and it would be great to work out with all the time. Thanks for the great effor!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability