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Return/Replacement policy:
0.00/5

Verified
1/5

2005-06-24

"The vendor has great prices on some items, but does not have good customer communications skills. I placed an order, whcih was acknowledged by email, and then NOTHING. My credit card was charged immediately, but, two weeks later, I still had received no merchandise. Upon calling (and eventually reaching someone), I received an apology because the product was out-of-stock, and another apology about email problems. Finally, the vendor proceeded to ship via US Mail (as originally planned) versus some more expedited method, as another vendor might do, to compensate me for the inconvenience and frustration. The message I got is that this vendor is not interested in my future business."

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Ease of ordering online
Overall web site
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Speed of web site
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Overall quality of the company
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Verified
5/5

2005-05-26

"I ordered a nonfunctional product was was able to return it."

Detailed Review Benchmark + -
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Likelihood of customer recommendations
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Variety of brands and products offered
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Ease of ordering online
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Delivering products damage free
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Delivering products on-time
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Overall technical support
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Overall web site
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Verified
1/5

2005-05-24

"Ordered a keyboard. Took more than a week to arrive from them... about two miles away. They sent the wrong item. I returned the item per their direction; they reported receiving it back. After being promised either the correct item or a refund, I have received neither.

UPDATE: After about a month of back and forth, I ended up disputing with my credit card to get my money back. The people with whom I have communicated at eTech did nothing to fix the issue, often attempting the pass the buck to someone else or making empty promises. I strongly suggest that you shop elsewhere.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-05-13

"Unfortunately, after checking on the status of my order 5/12, I discovered the vendor had cancelled the order because the item, an Epson Stylus printer, was "on allocation" and not expected to be in stock for some time. Bummer. The site had shown it to be in stock at the time of order."

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Overall quality of ordering process
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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-05-11

"Great product & service. Would buy from again and recommend to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2005-05-11

"This is my first time purchase at etech4sale. These items are gifts for my friends. I plan to give them before they go back home after visiting me. I order these items on 04/26, and the date my friends go back home is the 05/07. Before I ordered, I check the kinds of shipping etech offer. I made an estimate, since I order on 04/26, then etech will take maybe couple days to ship. So I estimate and give it 3 days. I don't think it'll take that much since i ordered it on tuesday but just for estimate 04/29 is the day they'll ship. I go to the ups to check the time and ups guaranteed get it by the end of 05/06. So I choose ups as the shipping method and order. On the check out, I saw a check box which say "Ship faster. I authorize etech4sale.com to choose an alternate shipping carrier." Then I check out the statement in the faq and it says "Changing the carrier does not alter the expected delivery time. " Since I want it ship fast, and the statement says not alter the expected time, so I let it be. After I ordered, on 04/27 i got email say etech received the order. On 04/28 I got email say it shipped but with a different carrier which is usps. I don't mind the carrier as long as they arrive before my friends leave then it is ok. I waited everyday until 05/07 then noon, and my friends have to leave for flight at 1:30. It is still not there. Then on the evening of that day I got the package. These items are wrapped well in a box. But my friends left already. I am kind of disappointed. However, I think it is my fault and I should make a better calculation next time. So overall my experience with etech is ok. They shipped the order on the second day after the order date. The products come in good shape and wrapped well. One thing I think etech needs to change is the statement not alter the expected delivery date. They may need to add statement explain that it may come late for some carriers... However, that is just my personal opinion. I wrote the dates in detail above is just for everyone see, so they can make a better estimate for time delivery and shipping method."

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Verified
1/5

2005-05-10

"Took a week to ship my order, site said free fedex ground then after repeated calls to find out where my order was they shipped it USPS which will take another 5-7 days to receive my order. Bewhere of this company they dont know what they are doing. There was an online company I didnt use but I forgot which one it was now I remember."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-05-10

"Everything, and I mean everything I have ordered from Etech4sale has been delivered on time and exactly as I ordered it. I will continue to purchase computer items from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-05-10

"This was my first puchase from Etech4sale and so far I am impressed with price and delivery. I will be recomending Etech4sale to my friends and will certainly be back for more."

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
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Resolving problems
N/A
Making decisions on their own
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Being easy to reach
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2005-05-10

"The original product (a factory refurbished LCD monitor by Dell) turned out to have a defect. A store rep helped by troubleshooting and assisting me with the RMA process."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-05-09

"Super fast shipping, nice packaging. The website was very easy to navigate, although the new interface is much better than before."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2005-05-09

"Quick service, good quality product I was able to get the best price and had an easy time navigating the website. I was pleased with the packaging, as well, which showed me that the company cares about keeping their product in mint condition even after the sale is done. Thank you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
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Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-05-09

"This company/website has great prices and good customer relations. I will buy from them again.

Thank you,

Rhino Consulting
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-05-09

"very bad service.. still waiting on replacement parts.. had to call many, many, many times to get them to get replacement items to be sent and yet have not recieved items. really bad service and items. will definately not order from them any more."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-05-09

"Great prices, great customer service, and fast delivery. A pleasure doing business with! "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused