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Verified
5/5

2005-08-10

"It is a cheap and good store. I got my Palm on time and it is cheap.The harddisk is also good."

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Verified
5/5

2005-08-10

"Excellent service, good product, arrived in good condition easy to use."

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Verified
5/5

2005-08-09

"Excellent buying experience! Very fair price for product and fast shipping.

I wish all internet buying experiences would be like this!
"

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Verified
1/5

2005-08-09

"BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE

AFTER NINE DAYS ETECH4SALE CANCELLED MY ORDER DUE TO NONE OF THE PRODUCT BEING IN STOCK. A VISIT TO THEIR WEBSITE SHOWED THAT THE SAME PRODUCT I ORDERED WAS IN STOCK, WITH 9 BEING LEFT. A CALL PLACED TO ETECH RESULTED IN ME BEING TOLD THEY WERE CLOSED. MY CC HAS NOT BEEN REFUNDED, AND I HAVE CALLED MY LAWYER. THIS IS FRAUD, AND WILL BE TREATED AS SUCH. STAY AWAY FROM ETECH4SALE.COM. IT IS NOT WORTH THE HASSLE.
"

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Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
1/5

2005-08-09

"This is the worst store I've ever seen. I ordered a Dell 0N6250 keyboard, and after a good long wait, it finally arrived. But, oh, some clever individual thought it would be a good idea to NOT TELL ME and put in some keyboard that is similar, but nowhere near what I ordered. No one told me about this, no email was sent. This happened to me and a bunch of other people from some forums I post at. This is insane, this is 2005, is anyone really that stupid, to think that I would just accept the crummier keyboard I didn't want? Hey, I'VE ALREADY GOT THIS ONE. I hope you go the way of Enron, FAST."

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
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Verified
1/5

2005-08-08

"Terrible service, never was able to call, shipping took 2 weeks.

Friends ordered same keyboards, recieved the wrong item.

edit/update:

Recieved wrong keyboard, at least they got the company right, still can't contact the numbers. No one picks up or line is always busy, they do not return e-mails.

DO NOT ORDER FROM THE MERCHANT.
"

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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-08-06

"Well, I placed my order on July 24 for the SK-8135 keyboard after I found out that they had this keyboard for a good price. This was my first mistake. A week goes by and my order has not shipped but my credit card has been charged for five days. Now I start to wonder when the package is going to ship so I call them and ask them about my order. The CSR tells me that they ran out of stock for that keyboard (after they had charged my card already) and they could send me a different keyboard (SK-8125) or just let me wait until the keyboard I ordered came back in stock. I tell them I will just wait until the right keyboard comes back in stock and they say that is fine. Imagine my surprise the next day when I get an e-mail that my order has shipped. I was very excited until I opened the box. They sent me the SK-8125 after I told them I didn't want it. So I called them and was told that I would have to call back when the RMA department is open(from 9-11 am PST). I ended up getting a refund but the whole thing was just a big ordeal and I want to be sure nobody else has to deal with this."

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Is consumer focused
Is trustworthy
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
3/5

2005-08-05

"Where to start with this company. I placed an order for a Dell keyboard from them roughly 2 weeks ago, paying extra for *fedex ground* service as other shipping methods seem to have issues with my area. I was also charged a flat rate insurance value, but as it turns out, they don't insure items USPS, so they charged me that for nothing. That night I am given a tracking number, but as it turns out, this was just a randomly generagted invalid number and not a real tracking number. To top it off, its a USPS Parcel Post tracking number. So now I am wondering what is messed up in there system, and give them a call 2-3 days later wondering where my package is. Turns out they were out of stock, and that is the number they will use once it shipped... wait a second, I paid for Fedex Ground service. The female customer service person then tells me they will switch it to Fedex Ground service for me, and I get off the phone feeling quite happy about this company. They *fixed* something for me with little hassle.

Next week monday comes around and I recieve a email confirmation telling me the package has shipped, and low and behold, a USPS PARCEL POST tracking number. So now on top of this the company lied to me, and is shipping it Parcel Post anyways, which will take 1-2 weeks to get here. Thanks eTech.

But the story doesn't end there. This order was placed after someone from one of my online communities let people know about this great deal on the surplus Dell keyboard. Maybe 20 orders were put through, and so far everyone has been recieving the wrong keyboard, and noone has yet to recieve the correct one. So not only is this place scamming people on shipping costs and pocketing the change, they also scam you on the product as well.

This is one customer who will never order from this site again.

UPDATE: 8-10-2005

Got my box today (just took over 11 days of shipping because of the whole Parcel Post deal), and it is the wrong item. Now I see that eTech has responded to this comment, but they never gave an explaination for shipping the same wrong keyboard to many people. Who cares if you get 1000 orders for a certain keyboard. If you sell out of it, tell the people. Don't just make them feel happy thinking they are getting it, and then waste there money by shipping them a keyboard they didn't order.

UPDATE 8-22-2005

They have refunded my shipping costs on the 2 keyboards, and have given a discount on the 2 incorrect keyboard. I feel this situation has been fixed, glad the company pulled through on this.
"

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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-08-05

"Order was placed for a nice dell keyboard. They ran out and shipped me some generic-looking dell keyboard, probably in an attempt to pass it off as what I ordered. I called and placed the recommended rma, but I still have yet to hear anything.

I will be calling my bank for a chargeback if they do not remedy the situation immediately if not sooner.
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-08-04

"On July 26, 2005, I placed an order for 3 sound cards from etech4sale.com. It was listed that there were 20 in stock. My credit card was charged immediately, but on August 4, the item still has not shipped. The website was down twice when I attempted to check on my order. I finally found the number to call them. After quite some time waiting on busy signals, I reached someone who said that she thought the items were backordered but didn't know why my package had not shipped (I got a tracking number the first day, but FedEx says there was no package to pick up).

Very unhappy with this seller so far, would not recommend. I will post updates as I try to resolve this situation. I would not recommend dealing with them though.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-08-04

"The worst store I've ever bought from. I ordered the Dell 0N6250 instead they sent me the Dell sk-8125. They did the same thing to many other people. They didn't even bother to contact me and tell me they were out of stock of the product i wanted. Instead they sent me a different craptastic keyboard. Wouldn't recommend this company to my worst enemy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-08-04

"Sold a product said to be in stock when it was actually out of stock. Said it may be a couple months or never before the product was in stock again, and tried to replace with a lesser product at no additional cost."

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Verified
1/5

2005-07-10

"Where to start. My order was place on June 10th. Had to make several calls before they shipped my order. Every time I called the said they would ship it out that day. Finally on June 15th it shipped. Received on June 21st. Computer had bad DVD drive, bad hard drive/wrong brand hard drive, and missing modem. Had to ship back defective parts at my expense. Waited 2 days of receipt of defective parts expecting at least an email. Got nothing so I called and the hadn't even looked at them yet. They agreed to ship out a hard drive since it wasn't the right brand anyway. Long story short, here it is 30 days after placing my order and I'm still waiting on the rest of my parts. Very poor cust. serv.--never again.

Follow up: Today I have finally received the remainder of my order. 39 days after placement of order to final resolution of order. I now have everything I was supposed to get and everything works, but it was way too frustrating and long. My advice is skip this company even if they are a little cheaper than the competition.
"

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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
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Overall web site
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Verified
5/5

2005-07-05

"Received the order on Friday. We are in the processed of checking the hard drives. Due to the long weekend,today we will start the process today.Will keep you informed."

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Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
4/5

2005-07-04

"i have not recieve the order that i placed since june."

Detailed Review Benchmark + -
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use