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Verified
5/5

2005-12-28

"Good price, trouble-free order, and very prompt shipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Being trustworthy
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Overall web site
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Verified
5/5

2005-12-26

"One of the products I ordered was on back order I want to thank you for getting my complete order here for Christmas. You need to commend your employees for there hard work , they kept me informed by e-mail you have made me a loyal customer , thank you and Happy Holidays Randy Walz"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-26

"I'm delighted with etronics! I purchased a mid-high end Denon AVR-4806 receiver, and it arrived in perfect condition, fully warranted, brand new, with fast shipping at reasonable rates. I won't hesitate to buy from them again. Thanks, gang!"

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Is consumer focused
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Is easy to do business with

Verified
5/5

2005-12-24

"Wicked quick and exactly what I wanted. Nothing hidden just quality items for the lowest price anywhere."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Overall web site
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Verified
5/5

2005-12-24

"Etronics is the awesome! I placed 3 orders over a span of about 3 weeks and everything got to me on or ahead of schedule. The last order I placed on 12/22 was supposed to arrive on 12/27. Well, on 12/24 my doorbell rang and there was DHL with my amp and subwoofer.

Also, the prices are great. I will continue to shop etronics and recommend it to everyone.
"

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Overall quality of the company
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Is committed to quality products and services
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Verified
5/5

2005-12-22

"Great and reliable service.... GREAT prices. You couldn't ask for more!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-12-22

"Great Company. They got my order out the very same day that i placed the order, making sure i recieved my order in time for Christmas, despite me being such a procrastinator!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
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Verified
5/5

2005-12-22

"Everything about this purchase (Denon AVR3806) was great. The price was unbeatable, the delievery was very fast, and they kept me informed at every step of the transaction. I will be checking Etronics first for future electronics purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall web site
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Web site being easy to use
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Verified
5/5

2005-12-20

"I ordered the Bogen 724B and Canon RC-1 from Etronics after reading reviews from this website. First I ordered the Bogen tripod and they notified me that it was on backorder but that they would be receiving them in the near future. After about a week, I found another item I wanted to add to the order. They added the item and said they would ship it when the tripod arrived to save me the extra cost of shipping.

I received two notices via e-mail keeping me apprised that my item was still on backorder. I received notice last week that they had shipped the items out via DHL and gave me a tracking number. The items were delivered on schedule.

My contact with them was very good and their prices are excellent. I would definitely order from them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-16

"Very courteous customer service and very quick shipping/delivery after placing the order. In short, an exemplary online shopping experience!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2005-12-16

"I found the product and price on-line (December 13, 2005). I place my order by utilzing their 800 number. Their personnel are courteous and efficient. There were no shipping charges on my order. The home theater sound system that I bought was in-stock. I received my order in 2 day (December 15, 2005)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-12-15

"Ordered a Krups Oven online, expecting it to be delivered within 5-7 days as stated. It was ONLY AFTER I PLACED THE ORDER, that I got an email saying that the item was unavailable/will be delayed indefinitely. Wrote several emails to inquire with no responses so decided to cancel through email. After 70 days, product suddenly appeared at door. Didn't want to go thru the hassle of returning it to Etronics, so opened it and used it. After ONLY 1 USE, the product broke down and couldn't turn on. MUST BE A LEMON THAT THEY FOUNd/SHIPPED. Filed a complaint through BBB and they responded by saying that I don't know how to use my email?!?! What the heck?! REALLY BAD CUSTOMER SERVICE. THEY WON'T TRY TO HELP YOU."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-12-15

"I ordered a 3-pack of blank DVD's. What I got was 1 single DVD. I returned it as per policy, and the received it on 12/6. As of 12/15, I still have no replacement. There is NO (800) or customer service phone#. They take forever to respond to e-mail. Do your business elsewhere!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-15

"Order shipped same day and received 4 days later. Looks to be in perfact condition but won't be opened until Christmas. Thanks, Don"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
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Customer service making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-12-15

"Very satisfied. I purchased a Yamaha RX-V757 A/V receiver from them. I did quite a bit of research prior to purchasing, and I found that etronics.com offered a very competitive price but wasn't the lowest. I purchased the item for $409, but a quick Froogle will show a range of $370 - $600. I chose etronics.com because of its high customer rating. I'm not about to drop almost $400 on some online merchant with a horrible rating. I purchased the item at night and it was shipped the next day. I actually called them to inquire about a different receiver that was showing as 'Not in stock' and the service rep was very professional. I will purchase from this store again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use