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Verified
1/5

2005-11-30

"Very poor customer service. I would not recommend this store to anyone~!"

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Overall quality of the company
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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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5/5

2005-11-29

"Wow: I AM impressed. I did a Froogle search for the lowest price on the item I needed and Etronics had it. I placed my order at 3PM and had received it by noon the next day with their basic shipping protocol.

I run my own small business and am delighted to have found such a valuable source for electronic goods. You better believe that I am sharing this discovery with everyone in my business network, family and friends.

Thank you for providing such an exemplary service.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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Overall web site
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Verified
2/5

2005-11-29

"Customer service repeated lied about the status of my order. Only when I asked them to cancel my order after 4 weeks of waiting did they actually ship the items. This is 2 weeks after they emailed me saying my order had shipped. I have an email trail documenting their lies. No appologies either for the lies or delays."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-28

"Purchased Weber LP grill online. No problems. Although a few days late, home delivery was well coordinated. Would recommend. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-11-28

"*************************this part is bull. it should not be manditory!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-11-26

"I bought this the day before Thanksgiving, typically such a huge shopping season that I had already set my mind to waiting up to 2 weeks before my package arrived, but only 3 days later it arrived on my doorstep in pristine and complete condition. Thank you so much for easing my holiday jitters!!!"

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Verified
5/5

2005-11-25

"fast polite service, bought a Yamaha 5860 unit with overnight shipping--got it the next day as promised."

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Verified
1/5

2005-11-23

"I'm totally disappointed on the management and delay of my order in Etronics for the Konica-Minolta 17-35 G lens.
Let me describe what I had encountered in Etronics :
1. First, I use a credit card to put the order of total amount US 1619 in Etronics at 11/9.
2. Then, somebody told me that they don't accept international credit card for US 1619 on 11/9.
3. Therefore, I used wire transfer to transfer US 1619 into their account. And the wire transfer had been accepted and completed in 11/15 (Get confirmation notice date )
4. And right after that, I got another notice from etronics that they ran out of order of Konica-Minolta 17-35G lens and promised to get it for me for 5-7 business days.
5. And finally, somebody told me that they don't accept international order over this amount. Then why did they ask me to do the wire transfer in the beginning ?
Right this moment, I'm so despressed. They cheated me in the beginning on the stock information. And then they asked me to do wire transfer for US 1619 and while I did, they told me that they did not accept international order that large. Although I'm not an native American, I'm wondering that if I should get my self a descent lawer for this issue.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
3/5

2005-11-23

"I would not buy from this Merchant ever again. I ordered a Gateway Monitor over 10 day's ago and still I haven't received it yet. I called the Merchant at least 10 time and They never call back. Thye have no Idea if my oder was shipped or not. I still haven't received an invoice either. If you buy from this merchant you might not ever receive your Order... BUY AT YOUR OWN RISK...."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2005-11-22

"I ordered the Minolta G600 digital camera by Minolta Konica. The order could have arrived on Fri. at 4pm if DHL didin't deliver. I would definitely tell others to order from your site as the delivery on your end was great! The camera was new as promised and works great! I drove 45 min. to pick the camera up on Sat. 10/29 so I could have it for my son's band tournament!!No problems with your store.

Problems w/ delivery as DHL never found my address of 34354 Parker Place, she went to the 1st house w/5 digits!! Not my house- I now avoid making purchases that require DHL delivery. Problems w/ protection plan. I wanted to purchase insurance on the camera and have had no luck getting in contact w/Philips to find a local repair center and have gotten the run around.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

DLD
Verified
5/5

2005-11-22

"I was very impressed with my order from Etronics. Their website said the SKYFI Audio System was in stock and it was! I placed the order on a Friday and received the order the following Monday. I would definitely purchase from this vendor again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is easy to do business with
Is committed to quality products and services
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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2005-11-20

"etronics is an excellent company to deal with. The transaction could have not been any smoother. The products that i purchased were exactly as described and worked perfectly. I would recommend etronics.com to anyone that likes hassle free online purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-19

"Great store. Great prices. Great Shipping and online tracking. Ordered a Kenwood head unit and a Profile amp. "

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2005-11-19

"Great product at a great price, and fast shipping. Will use again with confidence."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-18

"Great service! Great price! The product we ordered arrived in good shape and on-time. I'll come back!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with