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5/5

2005-12-08

"This is my fourth purchase from etronics.com. I have been extremely please each time. Their prices have been competitive, although not always the lowest, but they do not try to make additional profits with their shipping charges. As an Alaska consumer, they are one of the most fair internet retailers I have dealt with. They fill the orders quickly and have them in the hands of the delivery company the same day I place the order. I will continue to purchase from them, whenever they have what I need. Shipment tracking was excellent. Shipping was even faster than expected."

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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2005-12-08

"Great Store!!! I recommend that ..................."

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Verified
5/5

2005-12-07

"Easy Purchase. Fast Shipping!!! Meat grinder arrived in good condition."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Being knowledgeable
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Verified
5/5

2005-12-07

"I ordered two Kenwood Amplifiers from Etronics. The items were in stock and were at my door 4 days later(even though I ordered them at 2:00 am on a Friday)! They were new and in un-opened boxes. I'm very pleased with my shopping experience at Etronics and will use them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-12-06

"I ordered a Canon Digital Camera A520 on 12/4/05 and a Sony SW7600GR all band radio the very next day before 12/3/05 Both are very hot items and I could not find either in my local Camera Stores or at Walmarts or Sam's Club. Today 12/6/05 I received an email that they were both shipped. I an elated and you have a new happy and dedicated customer. Thanks!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Ease of checking delivery status
Overall technical support
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Verified
5/5

2005-12-05

"I placed this order on Wednesday and DHL attempted to deliver it on thursday (I wasn't home thought). It's like they knew what I was going to order and shipped it ahead of time. Crazy. I've never seen such blistering fast shipment of an order, ever!

This is why I keep returning to www.etronics.com
"

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Verified
5/5

2005-12-05

"Purchased two 46 in. tv's on monday. Order was shipped the same day. Great price and service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Overall web site
Speed of web site
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5/5

2005-12-03

"Very quick order acknowledgement, and super quick shipping. Great with communicating order status."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Delivering products on-time
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Overall technical support
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Verified
1/5

2005-12-02

"I made this purchase on the account of Etronics great feedback & prices. Everything was good to go, as all of my Items showed IN STOCK when the order was placed. Since that time, the order was Verified, Packaged & Shipped supposedly COMPLETE. I received my order only to find that it was only partially shipped w/ 1 important item missing. I was only charged for the items shipped but there was NO COMMUNICATION about this backorder & STILL have not heard from them. I have emailed Customer Service & called numerous times since then but NO ONE picks up the phone at this place, regardless of which number you call, Order #, Verification #, etc. I do A LOT of online shopping w/ great pleasure & ease but this has been THE worst experience to date. No Customer Service, Proactive Handling of my Order without contacting me & terrible Inventory Status on their site. Its been 3 days & Im STILL waiting to hear from them.. 3 DAYS!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-12-02

"Good site,easy to work and good prices. Plan to use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

Verified
5/5

2005-12-02

"Order arrived in one day. That is amazing for a bulky package and I paid less than $10 for postage in addition to saving $35 on the product"

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Verified
5/5

2005-12-02

"I ordered my Norelco on Monday and, without extra payment for faster delivery, had it on Thursday. I'll do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Being trustworthy
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-12-01

"Had a great experience with them. I don't know much about digital cameras but knew what I wanted. I found the waterproof case I wanted on their website, and very reasonably priced, so I ordered it with a credit card on Wed. Thursday afternoon my order arrived with everything in it. What great turn-around time. Not even 24 hours from order time to delivery time and I didn't pay any extra for same day/next day delivery. Thanks guys!!!
Karen
"

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Verified
2/5

2005-12-01

"Etronics.com had the lowest price I'd ever seen on the Tivoli Model 1 radios, $89.99. I placed an order for on on Thursday the 29th. For the next 5 days their website said my order was "processing", I received an e-mail on Monday the 3rd stating that there was a delay with my order but "Order status can change quickly, and it is possible that your order may even ship between the time we send this message and the time that you read it."

I e-mailed their customer service to determine what the hold up was. They informed me that the product was on back order. I was upset by this since their website had listed this radio (and others which were now out of stock) as in stock.

I decided to give them a little time to get the product in stock. Three weeks later on the 27th I cancelled the order as customer service still had no timeline of when the product would be back in stock. I've checked back on their site a couple times since then (even just now) and the Model one is no longer listed on their site.

They did not charge my credit card at all during this time and instantly cancelled my order with no fuss. I might try purchasing from them again in the future but I worry about the accuracy of their inventory system and their inability to let a customer know that they are discontinuing and proactively cancel their order.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-30

"I was extremely happy with the entire experience. I ordered an electric skilleton 11-29-2005 and just recieved it less than 24 hour later. It is working well and looks just like the picture. I will certainly use Etronics again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
N/A
Is easy to do business with
Is consumer focused