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5/5

2005-10-18

"Lowest prices online for merchandise and same-day shipping. Two great things that are near-impossible to beat."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-17

"Excellent shopping experience! Easy ordering and fast service. Item received earlier than expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-10-13

"Fast shipment, excellent communication. We have had a good experience every time we shop with Etronics "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

5/5

2005-10-13

"Already second time I've placed an order and again great products, very fast order processing and reasonable shipping charges. Definetely recommend to friends and consider for future purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being easy to reach
N/A
Resolving problems
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Overall customer service
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-12

"The shopping experience was painless and quite easy. I quickly found the product I was looking for at a competitive price, went through a fast and simple checkout proceedure and they shipped the item the very same day. I should get my item less than 24 hours after ordering it! Excellent job!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-10-12

"Etronics.com is one of the best sites on the internet in my opinion. This is my 3rd time ordering with them and everytime has been pleasant and easy. I will for sure do business with them again, everything they have sold me has been great. I gave a few things I ordered from them as presents to my family, and my cousin couldn't be happier with his car audio setup. Etronics has great products, I used to use other online stores, but I never got the service from them that I get from Etronics. I just want to say thank you to Etronics, its been a pleasure."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-10-10

"The order was placed flawlessly! Highly Recommended. Same Day Shipping WOW"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
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Overall technical support
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-10-07

"I purchased a HP iPaq 2415 from etronics. They shipped my item the same day. Everything was great except for the shipping company they used. I would give etronics an excellent rating. But they used DHL to ship my product, I paid extra for 3 day shipping and it was late. DHL has a tracking web site but it is not regularly updated so I could never tell where my package was. I wish that etronics would use another major shipper such as UPS which has a good tracking system and works to make sure packages arrive timely. DHL would receive a poor service rating. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-10-05

"What a pleasant surprise this is my first time to order from etronics. I bought the new hard to find Canon 430 EX. Great price friendly service. I can highly recommend them and would not hesitate to use again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2005-10-04

"Their website is very nice and organized and their search engine works very well. One can track an order without registering with the company (using order number and zip code). Customer service was very helpful and knowledgeable about the company policies and manufacturers of the stuff they sell.

I bought an air conditioner that was refurbished from their site. I wanted something portable that I could move anywhere. Their price was half the price of retail value of the particular air conditioner (Delonghi Split Portable 11000BTU).

It is also very hard to place an order with a credit card. I had to fax them my drivers license and a copy of bank statement (important info blacked out, of course) just to get them to take my money.

This company loves the "back order technique". Everything appears to be in stock until after they verify your credit card. Then "processing" takes place. If the item is actually in stock then your order shouldn't take too long. If not, processing means trying to get another one from the manufacturer (in the case of refurbished items).

If you are ordering refurbished items, I'd advise you to check out the manufacturer's customer service and product ratings. You don't want to be stuck with something that the manufacturer does not stand behind.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-10-04

"I placed an order on a Sunday evening that stated "in stock". Paid for overnight shipping. I expected the item to be shipped out Monday and I would receive it on Tuesday. My order status still states processing. The company seems to pride itself on satisfaction. Well maybe they should look at their communication with customers. They now state they are closed until Thursday morning. Ugh, again I feel the company could do much better if they communicate effectively with their customers instead of leaving them hang. I feel as though they would not get so many bad reviews if they would just call or email their customers with better communication about the order."

Detailed Review Benchmark + -
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Value the company offers
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Is trustworthy
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Overall technical support
Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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5/5

2005-10-04

"Fair Prices 0n Products.
Excelent Customer Service.
Fast Delivery.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-10-04

"Best price I found on Internet. The product photo and description were clear. The product was shipped the same day as I ordered it. Shipping information and tracking info arrived the same day as the order. A good experience. I can highly recommend etronics.
Don Emerson
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

1/5

2005-10-04

"Offered FREE SHIPPING through mySimon and refused to honor when it came time to honor it.

Clearly a form of BAIT-AND-SWITCH: BUYER BEWARE!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-10-03

"I ordered 4 Panasonic phones (3 corded and 1 cordless). On the web, indicated in-stock and usually shipped within 1-2 days. I paid extra for a UPS2nds shipping. My credit card was cleared on 9/22. Even though, I was keep sending email to their customer services on 9/23, 9/26, 9/27, no response from them. Finally, I found a corporate sale number to call them. Turned out, the products were not shipped out yet. I finally got their email back on 9/27 saying that the order was shipped. When I received the order on 9/29, only the cordless phone arrived. No msg. or from customer services that the order was partially shipped. Also, the cordless phone shipped is defected. I sent a msg. to obtain a Return Authorization Number. Of course, I have not get one yet. That is not the end, I complained about the rest of the order and express my intention to cancel it. They immediately said that they'll response and shipping out. Finally, they said and sent a msg. that the rest of the order was shipped on 9/30. What happened is they use a ground shipping now even though I had paid for a 2nd days. I sent a msg. to them. I still don't get any response. It has been very frustrating to deal with this company. So far, I still don't have the rest of the products for 2 weeks. I hope other people won't fall into this trap."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services