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Verified
5/5

2005-08-04

"Immediate shipping, arrived in 2 days with only paying for normal delivery, exactly as advertised. Very good price. Will use again."

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Verified
5/5

2005-08-03

"I continue to find Etronics a standout electronics retailer. I ordered a new Nikon D50 camera after 4:00 pm on a Friday and it was shipped the very same evening! Quite impressive and a very good site to find what you need. They continue to earn my trust and business with my orders! Check em out!"

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5/5

2005-07-29

"This is my secondtime ordering from etronics. They are very fast in shipping orders from ther wharehouse. The website is easy to use and the prices are the best!

SA -Salem, NH
"

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Verified
5/5

2005-07-29

"This was not my first order, I am a returning customer because of total satisfaction with the ordering and shipping process. Order tracking was made easy and delivery was made well before promised. I shall return to Etronics. "

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Verified
1/5

2005-07-28

"I ordered a Samsung HL-R5067W DLP TV 50" Widescreen HDTV on thursday july 14th and received it on tuesday july 19th from dhl. I don't know who is at fault either dhl or etronics but the television came broken and I sent it back for an exchange. DHL came to my house on friday july 22nd to pick up the television which got to etronics on monday july 25th. I have yet to hear any news regarding etronics sending a replacement even though one of the representatives wrote an email saying "As soon as we get the merchandise back we will reship to you even if the DHL claim has not been resolved yet." and now they are saying "We apologize for the delay on your return. We are doing our best to accommodate the high volume of orders, returns, and exchanges. All returns are processed in the order in which they are received. Once your return has been processed in our system we will email you and process your order. We thank you for your continued patience and understanding." I thought once they got the television right away they would send a new one but instead I have to wait longer and I have yet to get an email from them on the exchange. I will update once I get the television but so far I am displeased. "

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4/5

2005-07-28

"Package arrived extremely fast. However, there is a part missing - the left prong to hold the TV. The parts box (not shipping box) was ripped, the pieces werescattered, and there were no directions included."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Delivering products damage free
Delivering products on-time
Overall technical support
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Making decisions on their own
Resolving problems
Being knowledgeable
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
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Product Returns/Refunds/Exchanges
N/A
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4/5

2005-07-28

"The ordering procedure was straight forward and
intuitive. Thanks. Herb
"

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5/5

2005-07-28

"Hi, I been buying a lot of items from etronics for the last 4 years.

I think the customer service is 9 from a scale 1-10, and the only think that I don't like too much is the availability of the products.

You have a lot of stuff, but not always in stock.

The checkout process is excelent !!!

Thank you so much for your help and your service.

Regards,
Vladimir Alvarado Lopez
Zacatecas, Mexico.
"

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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-28

"I have one word to describe Etronics. -- Wonderful --

I placed my order on July 25th, 2005 and the order was shipped out that same day! The package arrived 2 days later on the 27th (as per my 2nd day shipping). It was packed well with plenty of 'peanuts' to absorb any impact from shipping.

Thank you Etronics! Your prices are better than great, your shipping blazingly fast, and the ease of ordering anyone would appreciate. I highly recommend Etronics, and will definitely do business with them again.
"

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Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products damage free
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5/5

2005-07-27

"Excellent service. Fast shipping (got my order next day). Full USA warranty on my new Canon SD500 Digital camera. Very well packaged. Very friendly and knowledgeable service reps with no high pressure tactics. Will definitely buy from again! AAAAA+++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2005-07-27

"The online purchase of the Samsung LT-P1545 LCD TV went perfect: The product was priced as advertized, shipped within 24 hrs, and was received DHL ground (to IA) in 3 days. The TV worked fine.
Thanks etronics.com Keep up the good work!
Robert Van Horn
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being knowledgeable
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Being easy to reach
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Verified
4/5

2005-07-27

"Very fast turnaround time, product was the least expensive I found."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
4/5

2005-07-27

"I just ordered from etronics.com a transmitter for my car alarm system. Even I wanted it to be shipped 2 day express (order day was Friday, so I was expecting it on Monday)it came 4 days later (on Tuesday). Shipment (DHL) was bad, but etronics responds quite quickly"

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Resolving problems
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Being easy to reach
Making decisions on their own
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Being knowledgeable
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Verified
5/5

2005-07-23

"I found this store on resellerratings.com with the most impressive ratings so i decided to give them a try. I ordered my samsung 26" LCD HD TV on mid-night of 7-20-05 and the next day morning etronics called me to comfirm my billing address and homephone number. Did not try to sell me more stuff. I called them twice later that day to track my item since i did a one day shipping(if you live in BRX,BROKLYN,QUEENS). The customer service were nice and professional. Sure enough, my TV arrived later on the evening of 7/21/2005. It is brandnew and it is very nice. I was a pleasure to buy from etronics, i would buy again definetely."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Resolving problems
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Overall customer service
Customer service being knowledgeable
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-07-23

"Ordered Monday morning. Received cofirmation that order had been shipped ground that afternoon, which is amazing because most companies take 2-3 days to process. Received package friday afternoon in California. Ordered,shipped and received in 5 days coast to coast. I am impressed and will definetly purchase again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Overall web site
Speed of web site
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Web site being easy to use