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Verified
5/5

2005-06-24

"Excellent Store, Great Prices and fast shipping. This was my second purchase and wont be my last"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-06-24

"I had my doubts about Etronics when I first placed the order for my flash attachment. They were the lowest priced that I could find on the Internet. Usually that means the lowest service. It was very very refreshing to see how Etronics handled my order. I got e-mails confirming everything. The item arrived as promised and when promised. I certainly can recommend them and will be buying from them again. They are a 5***** star company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
N/A
Speed of web site

Verified
5/5

2005-06-24

"I got the item less expensively and faster then other retailers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-06-23

"I am a frequent Etronics customer and every time I order something I'm amazed at how quickly it is processed. I have always seen same day shipping ang my tracking information has always been delivered promptly. The sales team has been very easy to work with and always willing to help. I purchase quite a bit of goods via Internet retailers, and I definitely turn to Etronics when possible for price, service, and reliability. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-23

"Great service, timely processing, no problems.
I will use etronics in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-06-22

"I am very pleased with the efficiency and expediency of both my ordering my merchandise online and of it prompt delivery. "

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-06-22

"Wonderful - fast shipping, product arrived quickly."

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Is committed to quality products and services

Verified
5/5

2005-06-21

"this was my most recent order from etronics and the product, again, is as advertised and shipment better than expected! thank you etronics......it would be nice to offer us repeat offenders a small discount or perhaps free shipping.....just a thought; etronics is the best for online shopping!
don b hern
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-06-21

"Ordered Yamaha receiver…good price. Was a little leary of ordering from a Brooklyn, NY firm but this is the only one I found with a secure website. Never spoke with anyone as I'm on west coast. Placed my order on Thursday and received it the following Monday. Paid for DHL ground. Great service, would order again."

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Is trustworthy

5/5

2005-06-21

"Purchased accessories for my new Olympus and found ETronics to be efficiant and pleasent to work with. I had a backorder and ETronics filled my backorder direct from the manufacturer so I would not have to wait. Thumbs Up for ETronics"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support

Verified
5/5

2005-06-20

"Great service and very good prices! I ordered a Garmin GPS unit and in a separate order additional software for the unit. In both cases my order turned around in "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A

Verified
5/5

2005-06-20

"AAA+
I bought a Sony Flash HVL F32x.
Great Service. First it was lowest price on the WEB. $129.00
and Very fast processing and Delivery. I ordered it 06/16/2005 and got it 06/17/2005 for $6 bucks.
Cannot believe it.
Thanks Etronics
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2005-06-17

"I'am very unhappy with this company and would NEVER buy from them again, nor provide a referral. I have requested my credit card dispute ALL CHARGES, including shipping! And have refused to accept any shipment(s) period!

You have to enter all credit card information prior to finding out shipping charges, only to have credit card automatically charged as soon as it is shown. I immediately tried to contact them numerous times via email and telephone to cancel no avail.

When they finally did contact me a couple of days later, it was via email only to advise it had already shipped. Email said it shipped :10 Jun 2005 22:14:08 ???? With no tracking number and at 10:14 PM???

I purchase items all the time on the internet - this is one company that definetly get's a hands down sign as far as I'm concerned.

PhilipLevy @etronics.com sent me an email on 06/12/05 Sunday - We appreciate that you took the time to write to us. At this point it is too late to cancel since the order has already shipped, a tracking number will be emailed to you shortly.

The very next day I receive this email: 13 Jun 2005 14:43:17 -0400 In observance of the holiday of Shavuot, our office will be closed on
Monday June 13th and Tuesday June 14th.

What a joke!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2005-06-17

"Ordered Sony flat panel TV after months of searching and numerous trial TV's evaluated. Selected etronics based on reseller ratings score and comments. A little concerned about ordering electronically (OK with electronic order but nice to know there is a person at a phone if needed). Per advice given by etronics, notified my credit card company after placing order to list alternate ship address. Received e-mail same afternoon from etronics asking me to do the same and acknowledge that I had.
Order placed Wednesday afternoon and with standard shipping, received Friday norning. Box looked beat to hell, but quick opening revealed Sony packaging (almost) did its job. TV didn't rest properly on its base, but has a slight tilt to the left. Inquiry to Etronics about this generated response that they do not accept returns on TV's over 20" (mine was 23"). Unit was shipped to my work address and I did not have a chance to notify shipping company (DHL) about condition of box prior to acceptance.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-06-17

"An extremely easy website to navigate with great pricing and service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
N/A
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site