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Return/Replacement policy:
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5/5

2005-07-12

" Shopping at etronics.com is the most easiest and convenient way. Service staff is very professional and nice. Thanks... (Tai Truong)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-07-08

"The plasma TV price was the best we found from a highly rated online retailer--We are pleased with the TV, the service, the speed of shipment and the professional attention from Etronics. Great shopping experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Overall customer service
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-07-07

"I am very pleased with my purchase from Etronics. The web site was easy to use and was loaded with information, the prices were great, and the customer service was outstanding."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Being knowledgeable
N/A
Being easy to reach
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Resolving problems
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-07-03

"I ordered a Canon Waterproof Case for Canon A510 (9965A001) on 6/27/05 and it arrived on 6/29/05. It was well packaged and new in box. I will shop etronics.com again. Great price and great service. A+"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-03

"Lowest price I found for Pioneer GM-6100f amp. Shiped Fast and arived safetly withing a week."

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5/5

2005-07-02

"I was looking for a fairly large camcorder bag that would hold a camcorder and a digital camera. I found on Etronics had a Samsonite 4.3 bag that was $20 bucks cheaper then what Amazon.com wanted. Etronics site said about 1 to 2 weeks for delivery...I noticed the next day the item was already shipped and will be here in four days! This place rocks!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
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Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Speed of web site
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Verified
2/5

2005-07-02

"1st order Feb 07th

In stock item unexpectedly went out-of-stock the same day... At least the email was prompt--that same day.

2nd order Mar 29th same item
Shipped Apr 07th, "delivered" to front door by DHL and stolen Apr 12th

One option was to reship AND recharge credit card while DHL investigated...ok. etronics would not respond to further questions on this process, or how shipping costs would work out. The 3rd (resent) email requesting clarification was sent May 02nd and also went unanswered. There was no response after the initial email with the reship/recharge option.

I did see a credit on my Apr 20th to May 19th statement pre-dated to Apr 08th--yay.

Delivery was DHL's fault, but their follow-up/custService was unremarkable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
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Customer service being trustworthy
Customer service making decisions on their own
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-30

"I just wanted to say that Etronics is about the quickest and the most efficient Internet shopping site/company that I've ever stumbled upon. They greatly exceeded my expectations - they shipped my order on the same day I placed it, and the package got to me two working days *before* their anticipated date, considering that the package was traveling across the country from NY to CA. That is some quick service! I'm extremely satisfied - I definitely will do business with Etronics again. Thanks a lot!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-06-30

"Very Nice Product, Ultra Fast & Safe double boxed shipping! Highly Recommended! Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-30

"Awesome job, Etronics! And it works great too... like... awesome."

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5/5

2005-06-29

"Etronics is the place for you if you're looking for the latest in electronics! They have a great selection of products at low prices. Orders are always processed quickly, with good communication on the progress of your order via email. I've ordered from them many times with no problems at all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-06-27

"I am truly amazed! Great website, super prices and the fastest shipping i have ever seen. I ordered a telephoto lens and adapter for my sony dsc-p200 after business hours Thursday, had both products ship together by end of day Friday and received them mid-day Monday.

that may not sound super impressive to some of you, but i live in Alaska where 2 day shipping commonly and easily turns into 2 week shipping. Not here. DHL and etronics are amazing. The packaging is all new and looks exactly as i hoped it would. Thank you very much!
"

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Is easy to do business with

Verified
5/5

2005-06-27

"This is the third Yamaha reciever I have purchased from Etronics in the span of 1 year. Each reciver was recieved promptly and double boxed. I have read some online retailer reviews regarding being issued refurbished goods, I thoroughly searched the boxes and documentation, but could find any evidence of anything but brand new products (I was very leery because of Yamaha's internet policy). I am very happy with my experience with Etronics, and I will definitely be purchasing more products from them.

P.S. - my most recent purchase was made on Friday afternoon, and was on my doorstep Monday when I got home for lunch (that's fast).
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Is committed to quality products and services
Is easy to do business with

Verified
5/5

2005-06-26

"I am very satisfied with Etronics.com! They offer a well secured site, an easy way to order, lots of choices, with brand names such as Sony. I received my order in a jiffy and in good shape!
and the prices are quite a saving! I will certainely buy again from them!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
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Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-06-25

"Very smooth transaction. My surround sound system arrived in NC in two days and I only paid for the ground shipping. Other companies wanted to soak me for an additional 8% for insurance, but Etronics didn't. I would use this company again for sure."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site