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Customer service:
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Return/Replacement policy:
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Verified
5/5

2005-01-23

"This was one of the quickest purchases ive made online,i ordered on the 17th and received the product on the 19th. "WOW"
"

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Overall quality of the company
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Is committed to quality products and services
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Verified
5/5

2005-01-22

"the price was good the service was good they shipped it in a timely manner and made sure I was up to date on the progress of the purchase. I will definately be shopping with this store again "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
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5/5

2005-01-22

"Great service at unbeatable prices. Purchased multiple items with etronics and can highly recommend their fast and reliable service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-01-21

"Etronics.com has been my online vendor of choice for a few years now, and like I fine wine, great the first time and gets even better over time.

Excellent shipping and tracking, you can’t beat the prices, courteous and professional employees, and most importantly: “every product I have purchased from Etronics.com has been unconditionally and exactly what I asked for and in most cases arrived before delivery date promised.”

Great job folks…keep of the great work!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-01-21

"Order shipped same day as entered. Service was excellent. Order arrived in good shape a few days in advance of when promised. Etronics performed better than most other internet sellers from whom I have purchased. I would highly recommend them. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Web site being easy to use
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5/5

2005-01-21

"I bought a bazooka bass tube on 01/20/05 at
5:20 pm. When I got home from work on 01/21/05
at 2:30 pm my package had already been delivered. Nuf said!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Verified
5/5

2005-01-21

"Etronics is a vendor I would recommend without reservation. They are knowledgeable, professional and extremely helpful. I was a newbie with digital audio products, and they answered all my questions CLEARLY and COMPLETELY. Their service is also noteworthy. Definitely buy from this vendor!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
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Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-01-20

"Etronics was one of the best online experiences that I have had. Everything was handled perfectly and the whole process was flawless. Superior service and lightning fast delivery. Item was double boxed and arrived in pristine condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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5/5

2005-01-20

"I have ordered several items from Etronics over the past 3 years and have almost always found the lowest price there, as well as reliable, prompt shipping. I once bought a subwoofer amplifier that went bad within the warranty period and had no problem at all returning it and getting a refund. I just ordered a DVD/VCR combo yesterday afternoon and it is already on its way, even though I only paid for the cheapes ground shipping. When I need to order anything electronic I always check Etronics first and rarely have to go elsewhere!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

Verified
5/5

2005-01-20

"Etronics.com: Fast, excellent price, excellent online support."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-19

"Excellant dealer!!! Easy ordering on the website, ordered on 01/17, shipped on 01/17 and I got the package (Pioneer DVR-310-S video recorder) on 01/18- extremely fast. The item was well packaged, undamaged and works great. I bought from etronics because they had by far the best price. Would not hesitate to order from them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2005-01-19

"Fantastic service. Multiple emails to report status of order. Prompt shipment ( same day ) and received package approx 48 hours after order. Great effort!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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5/5

2005-01-19

"Far and away, Etronics has the best prices online, and that's after adding shipping to the total!

I did plenty of online searching of electronics stores, kitchen stores, retail brick/mortar and online stores, before purchasing my coffee maker, and this is the best place to shop. The speed inwhich the item was shipped was incredible and email notifications were accurate and trackable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Web site reliability

Verified
5/5

2005-01-18

"Verified the item (Denon DVD 2200)was in stock,via telephone, then placed order on Jan 13th. Item was received on Jan 17th. Order confirmation and tracking number info was received timely. The price was the best on the internet & ground shipping was free. The item is brand new, as stated, and it works fine. What else can you say - it was an easy, positive internet shopping experience & I'd use them again when the need arises. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

Verified
5/5

2005-01-18

"Purchased a Yamaha DVD-C750. etronics.com had very competitive pricing and lightning quick delivery (less than 24 hrs. for standard shipping). When I had to contact Customer Service because I accidently ordered the wrong DVD player, they were very responsive and quickly corrected my order. I'm very pleased with the transaction and will definitely shop there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
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