"Ordered a Samsung HDTV when website said shipped in 24 hours. Now is 1 week later and still in processing. Complained to the store a few times and they keep blaming the supplier. You pay big time for a little lower price. Not worth the wait. Will update if I actually get shipment. So far a terrible experience."
"I ordered a Rotatrim rotary paper trimmer from etronics very early in the morning January 3. They had the best price including shipping that I could find. I received a confirmation email immediately, and then to my surprise I received a shipping notification email later the same day with a DHL tracking number. I was scheduled to receive it on the 10th according to DHL, but I actually received it on the 7th. The shipping box was damaged and wet, but fortunately the item was undamaged. I am very satisfied with this transaction and will look at their offerings for future purchases."
"Super fast shipment and unbelievable price!! Thanks!!"
"You guys rock!!!! Great purchase experience. Great price and fast shipping."
"Fast expeditious Service! Will do business again! I ordered on Wenesday and got it Friday! Prices are the best for NEW items! They also Emailed every step of the way!I love the seller! "
"Never done business with this company before so I was a little nervous, however, everything came out great! I was received really fast! I even called to add something to my order and the gentleman was very nice and helpful."
"Fast delivery and informing email. Good quality. I'll shop this online store again."
"I have done the vast majority of all my electronics purchasing through E-tronics for no less then 3 years now. Consistantly their prices are the lowest, their merchandise factory sealed first quality and their service to be responsive and very customer oriented. Should a problem arise, they rise to the occasion to resolve it quickly and most important, properly. If it sounds like I am a satisfied customer, I am in fact a VERY satisified customer!"
"The experience buying from you was great.
I found the best price and the delivery was free and on-time.
Congratulations!"
"best Price, took less than one week after ordering to get from the eastcoast to the westcoast, this is truly a 5 star company
thanks, Karl"
"Excellent, have used Etronics several times and have had nothing but satisfaction. Quick shipment, keeps buyers informed. All orders placed over internet and have never actually had to call to confirm or ask about shipment - they provide the info in advance. Will definately use again and would highly recommend. "
"My ordering from Etronics is one of the most unpleasant experiences I've ever had. I found them sneaky and deceitful. I ordered one item. During the purchasing process, they offered an extra item and free shipping, so I chose it, even tho I wasn't sure if this meant free shipping for the whole order or not. But the last tab said Review and Submit, so, as has been the case with other on-line purchasing, I assumed I would have a chance to review the entire order and charges before submitting.
Well, not so. As soon as I proceeded to that step, I got the message thanking me for my purchase. Very nasty. Immediately I called the customer service phone number. But I was told they couldn't do anything about it for an hour. How convenient for them. Because I was at work and not able to call back after an hour. So I sent an e-mail requesting that the extra item be removed from my order.
The next day I got a response that said only, "Sorry, your order was already shipped." That was it, no offer of how to remedy the situation, no instructions on how to send it back, as I have also gotten very openly from other businesses.
No, it appears to me that Etronics wants to trick you into buying extra items and then block and avoid you at every step when you try to correct the situation. These are disgusting business practices and I will certainly never go near the Etronics website again.
Oh yes, and when I did call their customer service, the messages while I was on hold were all by white men, and I told the person who answered that it would be nice to have some diversity represented by those recordings and he agreed with me, saying he's gotten that feedback numerous times from customers, but nothing has changed."
"Overall a good buying experience from start to finish. Ordered 7 items. 5 of the items arrived within 1 week. The other 2 showed up within 2 weeks. 2 minor flaws: Although they acknowledge your order quickly, they do not verify that the items are in stock and when you should expect the items to arrive. You just wait until you get an email with a tracking number. This leads to my second gripe, the tracking number has no association with the item being shipped, just a general order#. This would not be a problem if you only order a couple of things. I would definitely order from them again. The items were nicely packaged, the price was the best I could find, and the arrival was quick considering the order was placed close to Christmas time. "
"The ordering and tracking process is as smooth as Amazon. My order was made on a Monday evening (after closing), was shipped the next day and in my hands the following evening. I did upgrade my shipping to UPS 2nd day. Everything arrived in excellent packaging (double boxed) and in perfect shape. No attempt to contact customer service. Their prices are very good, although they do charge a bit more for shipping. I am very happy with this purchase experience."
"First order, item was exactly as expected and was delivered very quickly. No problems, no need to deal with customer service. I will order again. "