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Verified
5/5

2005-01-14

"Originally had bought 2 pair Pioneer speakers for vehicle from Best Buy at a total price of apprx $170. Searched several online stores and found that it appeared I could save quite a few bucks by buying online. Decided to give it a try. Searched ReSellerRatings on the online stores I found and selected Etronics based on their customer reviews. Bought like 2 pair Pioneer Speakers from Etronics at a savings of apprx $65, shipping included. Ordered speakers on 12/30/04 and received both pair apprx 5 to 6 days later. Through the holidays and with all the shipping taking place, I don't think you could ask for much better. I would most definitely order from Etronics again. "

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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5/5

2005-01-14

"Great experiance as usual from etronics. A+++ We have been dealing with them for over 2 years and plan to continue doing so"

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Overall quality of the company
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Value the company offers
Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2005-01-13

"Easy to use. Order shipped promptly. Prices are the best I could find."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being trustworthy
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Overall web site
Speed of web site
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5/5

2005-01-13

"Outstanding service ordered on 12 Jan 05 shipped the next day. Due to be here on the 14 Jan 05. I had waited for almost 2 months for Amazon.con just to be told it would be another month. The cost at Etronics.com was cheaper that Amazon.com. DHL had only one guy to carry it up to my 3rd floor apartment. He had to take it out of the carton to carry it..... after he asked me to help him carry it up. HA"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-13

"Second time purchasing from Etronics. This order lost by DHL. Customer service phone rep was a little less than helpful, but an email got a speedy response from the service manager who resolved the problem. Company very responsive and lived up to promises. Very impressed. Would definitely order again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
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Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-01-12

"This company rocks!
Excellent product and service..
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2005-01-12

"very prompt confirmation and shipping notice. excellent price. easy to navigate on line transaction."

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Verified
1/5

2005-01-12

"Etronics sold me a defective TV. I contacted them to see what they were going to do about it and the answer was "nothing." I would NEVER buy from this site again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-01-12

"I wish to thank Etronics for their fast and efficient service that i got when i ordered my Canon AC Adapter from them. I searched all over town and the internet before i came accross Etronics! I placed the order and was notified that evening that my purchase had already shipped!!Thank You Etronics! Byron"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-01-12

"Great price, great shipping time, great communication! I make practically all of my major purchases on line, but I have honestly never had a better experience than this.
I will admit that I was a little hesitant to make a purchase from a company I had never heard of. I found eTronics on CNet where I was researching a specific television I had planned to buy. While some e-stores offered slightly better prices, once you added the shipping costs, eTronics was by far the lowest (although this did not include any of the connectors - if this is your first TV/HDTV/Digital TV you need to consider these costs).
My second pleasant surprise ordering from eTronics was that they shipped so quickly. The site claimed that the television I ordered was available for next-day shipping. I figured there was some catch – until I was emailed the shipment tracking number within 24-hours! Circuit City had a wait time of several weeks to deliver this same TV! I also noticed that they even offered same day and overnight delivery to certain parts of New York. As I live in Philly, I was unable to take advantage. But I have had friends wait months for a television, even after going directly to the store of a local retailer.
Within 24 hours, I have had four communications from eTronics. This might sound excessive to some people, but this wasn’t spam or advertisements or offers of components. eTronics confirmed that the system received my order, confirmed that my order was available to be filled, and then confirmed that my order had been released for shipment and provided a tracking number. They provided four separate emails in order to communicate with me as soon as possible with every new piece of information.
The fourth email they sent was a request to write a recommendation: With pleasure, eTronics. I have been known to be a very picky customer, but eTronics has provided impeccable service every step of the way.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
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Making decisions on their own
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Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-12

"I spoke to an etronics salesperson by phone and placed my order with ease. Placed the order on Friday and received my package on Tuesday. Great service and very professional. I highly recommend etronics.com"

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Is committed to quality products and services
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5/5

2005-01-11

"Etronics provided a huge inventory at rock bottom prices, as well as multiple shipping options. I will definitely shop here again. Excellent online shopping experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
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Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-01-11

"good prices, reasonable shipping costs and prompt processing and shipping"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2005-01-11

"Well they sure got it in the mail a hell of a lot faster than I figured! Kicks SoundDomain's ass for speed! Let's see about the product, the return policy if need be! I have a lot of faith I won't have problems and I will be a repeat customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
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Is trustworthy
N/A

Verified
5/5

2005-01-10

"Purchase was easy and very smooth. Delivery was as fast as expected. No problems at all"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with