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Verified
5/5

2004-12-31

"I was very pleased with my purchasing experience through etronics.com. I easily found the DVD player I had been looking for at the lowest price I have been able to find. My order arrived two days later via regular shipment and the DVD player works great!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Making decisions on their own
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Overall web site
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Verified
5/5

2004-12-31

"after searching for some time we located our sony wireless speaker. the store we purchased it at, etronics, was easy to locate via bizrate. their price for the product were ranked in the top 5 in terms of affordability. purchasing the product was relatively easy. its took only a few minutes. we chose to purchase our wireless speaker because of its excellent ratings. many customers rated this store highly. this was very important to us in ordering products online. kudos to ETronics."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-31

"The product (DVD multi-disc changer) arrived promptly in good condition. The ordering experience was good. The site was easy to use and the post-order communication, including DHL tracking information, has been excellent. I would use this site again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Overall technical support
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Web site being easy to use

Verified
5/5

2004-12-31

"Excellant shipping condition and very prompt delivery during holiday season"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-31

"This was truly the best online experience I have ever had, and perhaps the best overall customer experience EVER! The guy on the phone was extremely friendly, my order shipped an HOUR after I placed it!!! I received my item in 2 days! The receiver was exactly as described! At first I was going to buy from Foto Connection because they advertised a price $20 lower, then come to find out after they snuck in a $30 insurance charge (?!?!) they ended up being $10 higher than etronics.com !! Not only that, but their service was HORRIBLE! The etronics.com guy actually apologized 3 times for the bad service I received by the OTHER COMPANY!! I have never had such a great customer service experience before! I will do business again and again and again! Thank you etronics.com!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Overall web site
Web site being easy to use
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5/5

2004-12-30

"This is the first time I ordered from Etronics so I was not sure what to expect.I had ordered a Panasonic Dmc-LC50 digital camera from Adorama but I recieved an e-mail from them saying camera was backordered so I canceled and checked the internet for another merchant. I found Etronics which had the best price so I read reviews about the store and decided to try Etronics. I called to order because I wanted to make sure they had the camera in stock. It took a few minutes before I got a salesman, forgot his name but he was very nice and told me they had 12 in stock, so I ordered the camera. What happened next really surprised me. He never tried to sell me anything else like a memory card or batteries which I already had. He told me I would recieve an e-mail later and later that day I got a e-mail saying the camera had shipped. I ordered at 9AM wed. morning and got my camera before noon the next morning. The packing was excellent and delivered sooner then I expected it. I will likely order from them again. Got a great price and very fast shipping with a very good salesperson to boot. A+ experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-12-30

"I have purchased several items from Etronics over the last few months, and every purchasing experience has been great! With my last order, I entered it online during my lunch break on Wednesday, and it arrived at my office by 10am Thursday morning! I wish all online retailers had order fulfillment systems that worked this well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Customer service resolving problems
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-30

"My son had told me about the great service he had gotten from Etrontics.com when he had made several purchases so, when I needed a receiver he told me this was the only way to go. Boy, was he right. Great e mails letteing me know the status of my order every step of the way. The receiver arrived and was more than I expected. (120 watts per channel, the write up had only said 100 per channel. Thanks Etronics you will get all my online business from now on."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Overall web site
Speed of web site
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Verified
5/5

2004-12-30

"Etronics was great! I bough a digital camera from them. They processed my order quickly and efficiently and kept me updated by email on it's progress. Five stars to Etronics. However, the shipping company they used, DHL... If there is anything less then 0 they deserve it. BAD, BAD. Poor customer communication and very poor tracking information."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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5/5

2004-12-30

"Great Prices--fast shipment. Beat all other major outlet store prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-12-30

"I have bought from Etronics many times, I have always been pleased with them. Their website is great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-12-30

"After all of the usual "try the really low price sites" ordering and cancellation I came across Etronics. From looking at the ratings on this site I felt confident ordering from Etronics. Quick and easy, no upsell, helpful with low shipping rates to boot! Great email correspondence keeping me up to date at every stage of their process. If all goes well I should be trying out my D70 this weekend! Spread the word, these folks understand the customer experience, they have earned my business and will get future sales as well. A guy can never have too many lenses. Based on this experience and the other ratings on this site you can feel comfortable making purchases. The really frustrating part about the other "lowest price" sites is they set your price expectations and Etronics is a good bechmark of what is a realistic price in the electronics market. RL"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2004-12-30

"My expierience with Etronics was very good. The flash unit I ordered is exactly as described and arrived fairly quick. I realize the Christmas crunch may have increased the shipping time somewhat. I highly recommend Etronics and would not hesitate a bit to buy from them again.

Hank Herrera
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-12-30

"This was my second or third major purchase with them in a few years and was satisfactory. The order shipped on the same day as I submitted it and I received my camera with no problems.

The only hassle was having to call my credit card company to submit an alternate shipping address; I received an email from etronics a few hours after placing the order that said I had to do this and then respond to the email for them to proceed with fulfillment. This could have delayed the order if I didn't check my email regularly, but it's hard to complain about additional fraud security, especially when they still shipped the same day!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-12-29

"The above invoice number is the order number I was given. There was also a reference number: 1301839.
I was very pleased with the service. The order arrived THE NEXT DAY!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy