"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Parts were easy to order, shipped on time, and arrived as expected. I would shop here again."
"very fast and reliable. Thank you very much"
"First site to have the part I was looking for in a 45 minuet search. Very glad to see that they had the parts I was looking for and that they were willing to ship to my PO Box. Its harder than you would think to get parts suppliers to ship to PO Boxes.
Thank you Ford parts Giant."
"Parts were delivered sooner than expected and fit great! Very satisfied!"
"11/06/2019 FordPartsGiant reached out to me to address my concerns. They were able to resolved the reported concerns to my satisfaction. I received a partial refund. I have updated the rating to reflect their effort to find and satisfactory outcome to my reported issues. Given they actions to resolve my concerns, I am likely to give FordPartsGiant a second look when looking for Fords Parts.
-- Initial Review
The shipping was expensive, the part arrived damaged, RMA process did not worked. Customer response inadequate. Web site does not show you the real reviews from customers.
I will not purchased from FordPartsGiant again!
"
"great price on the motor mounts but your site says the transmission mount is discontinued. Not according to Ford. same mount used on 2011 - 2017. had to get the part elsewhere."
"First time using this company. The price was better than everyone else. No real estimate on shipping time so I guess we will see."
"Calling did no good. Emailing did no good. Website information did not match information from shop manual. Had to do a work around on my own to get the correct part. Now we’ll see if I got it right. And I’ll see if they keep their word about not deducting the 20% reshelving fee, since I’ve ordered within two days.
MDS"
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. You can visit our Help Center then click on Request Technical Support to see how to contact our parts specialists for assistance to verify part details. The estimated response time is 1 business day. You can also contact your local Ford dealership for assistance to verify part information. Thanks for contacting us. We greatly appreciate your business. ”
"Needed a bumper part for a 2006 Mercury Mariner. Happy to have found this site. Thanks!!!!"
"Very prompt shipping, product arrived sooner than expected. There was no damage and product was exactly as described. I paid far less with this company than I would have paid at any local Ford dealer! Thank you!"
"I looked and other than used lowest I’ve found for OEM. "
"Easy to search and find parts and great value. Other sites have better part pictures and I was disappointed in the lack of parts help."
"Ok................................"
"easy to order I hope delivery is just as easy. Good price for the items I needed."
"Diagram of part appeared to be what I needed and the name of the part sounded right. I ordered and got the exact part number I ordered. It was the wrong part. Part diagram appeared to be a seatbelt buckle with one end to attachment to the floor. Wrong, me bad (ignorant)."
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Dear customer, We apologize for any inconvenience you may have endured and we are glad we were able to resolve this matter to your satisfaction. Customer satisfaction is our #1 goal. Thanks for contacting us. We greatly appreciate your business ”