"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Your selection was amazing and you have awesome prices!!1
Thank you so much!!!"
"Obscure trans parts were easily found."
"Pretty easy to order. Like the fact that you can see what your shipping cost will be before you order. Price and shipping is pretty reasonable. We'll see how fast they get here."
"Prices were very good. Part was exactly as described. My order came very quickly and the OEM box was securely protected. It's refreshing to conduct business with a stand-up online business. Nice job FordPartsGiant.com, you've got me as a future customer."
"Real ford parts at great price"
"All of my parts always fit no problems great service thanks. "
"I guess this is a review of the website and ordering process, only, as it comes up after placing the order, which means I don't have my parts in hand and have no idea how long shipping will take. Proces were reasonable especially on a hard to find part."
"Placed an order for some timing parts. Then I received an email saying my order was being cancelled due to not responding. How could I respond if I was never contacted in regard to my order? Yet, I still have no clue why it was cancelled. Only answer I got was
"This is a final attempt of communication.
An approval is needed to a previous message regarding a change to your order
Note: The estimated ship date may be affected due to the delayed response.
This order will be cancelled if no response is received by the next business day"
Instead of sending me this msg, maybe tell me what is wrong with my order. My number is available as well, maybe call the customer and leave a voicemail. I learned my lesson and cost me more money on the long run. Now, I need to rent a vehichle since my parts I order didn't get to me in time before leaving on a road trip.
"
"I looked over four different sites and these were the easiest and cost effective for the parts I needed."
"I would rather you wrap your handling fees in the parts cost, and just give me a fair shipping cost.
Thank you..."
"I tried every auto parts sites to get parts from my Taurus, your site was the only one with capable parts. I will try to see if it works and let you know the outcome."
"Nobody wants to enter payment before est ship timing quote"
"Part was an exact fit for my vehicle. Part was shipped very quickly."
"Quick and easy. Parts were easy to locate and order."
"Super easy and fast shipping! These wheel wells fit as promised. I recommend this seller and the product!"
A rep from FordPartsGiant.com, GeorgeGPG, has responded:
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. We emailed you on 10/23/19 and a second time on 10/25/19 advising you that the parts on your order are Ford controlled parts. This means once approved, the order cannot be canceled and the part cannot be returned, however, the part is still covered by Ford's warranty policy. We needed your approval to proceed with the order. The order was then canceled by our system since we didn't get a response from you. You can place a new order on our website if you still need the parts. Thanks for understanding and we greatly appreciate your business. ”