"Buyer beware!!! I purchased a Pentax K5 from Fumfie at a price just slightly less than their competitors, but not significantly. Within minutes after placing my order a representative called me to give me a different price, and try to sell a basket of other items. The insurance that they offer is a joke, $145 for insurance? After I didn't receive a shipping notice I tried to contact them, no way. You will stay on hold forever, I was on for 2 hours, no response. Stay away from these guys, do you business with the boys at the B and the A stores in NY. "
"Customer service was very polite and answered my questions without hesitation. I received my order in 2 business days! Thank you so much for the speedy service. Can't wait to take video at my sons 1st and 3rd bithday parties this weekend!"
"I ordered a camera lens from fumfie because they had the lowest price. The day after I placed the order, I received an e-mail stating "for faster processing please call to confirm yourt order details." I thought that there was a question about my order. There was no question, what I got was a high pressure pitch for additional lenses which I did not need or want and told them so. They then said that they would include them with my order at no charge. When I was invoiced, I was charged for the lenses plus a 9% "handling and insurance" fee. Their website says free shipping and makes no mention of the "handling and insurance" fee. When I called to dispute the charges, I was offered a partial refund of the lens charge. After 3 weeks and several phone calls, I got no refund! When the lens arrived, it's package showed no evidence of insurance! I disputed the charge with my credit card carrier. I will NEVER DO BUSINESS WITH THEM AGAIN!!"
"I stumbled on fumfie.com looking for a deal on a Nikon DLSR. I read all the policy info as I had with so many other sellers on the web. Fumfie has a brick and mortar store-they have an address publish on the site. This is good. The were prompt, polite and helpful while other retailer were not. I will definitely recommend them to friends and use them again for more purchases. By the way-I love my new camera!
Thanks fumfie!
Gary"
"I have to say I'm surprisingly impressed! The price was so low compared to other places that I had my doubts. But I did some research (the BBB link on their site was an excellent starting point!) and decided to give it a shot. I'm glad I did! I placed the order on a Friday night, they called me to verify everything on Sunday, and I had a fantastic, new, lens at a phenomenal price on Wednesday. I was a bit taken aback when they informed me there would be a charge for insurance (I would rather have been told in their cart there was a charge for shipping when I placed the order on their site), but in the end it was still a very reasonable cost. Had they charged for shipping, I'm sure it would have come out the same. But the customer service was excellent, communication terrific, and shipping impressive. I'll look forward to dealing with fumfie again!"
"I just recieved my canon 18-135mm lens from Fumfie. The customer service wa very good, I recieved a call from them shortly after placing my order online, verifying my info. I did have questions, and they were willing to check the lens I was being sent for dust inside before shipping it (I had bought this lens in a kit with the canon 60d, and 3 times had to return it (to a local retailer) because of visible white dust particles inside the glass. This lens is free of visible defects"
"Everything was smooth as far as answering my questions and getting the order processed."
"The whole process was pleasant, and when I called with a question the staff member was helpful and knowledgeable. Prices were competitive, and I chose Fumfie over competitors for the service. "
"I ordered my new 3D Sony videocamera from Fumfie at a price several hundred dollars less than any other source. Immediately, a customer care representative contacted me to verify my order and inform me of other accessories. Via this phone call, I chose to buy an additional battery as the camera comes with only 25 minutes worth of battery strength. I am glad I was informed of this option. The camera came within 7 business days in perfect condition. I am having a blast with it and anticipate years of joy and excitement with this product. Thank you, Fumfie, Sincerely, Cacilie from Newport Beach."
"I was very pleased by the rapid response and shipment of the camcorder that I requested. All items were included. I also got a set of CDs that I assume will have instructions on how to use the unit.
As of this writing, I am satisfied with your service.
Marshall A. Clarke
8-22-11"
"I AM VERY PLEASED BY THE SERVICE AND ATTENTION THAT WAS GIVEN TO ME ON EVERY ORDER I HAVE PLACED. THIS IS MY NEW PLACE OF DOING BUSINESS."
"I just got my camera from Fumfie and am happy with the camera. The service was great and they shipped it out right away. The only problem that I had was that the 5 year battery I purchased was for the wrong camera and I will have to send it back. Overall I was happy with the transaction."
"Very easy to deal with, sales rep worked on the price and included extra accessories. Shipping time was very reasonable, and overall i just can't complain. I wouldn't hesitate to buy from again based on this experience. "
"Nice business model!!! show me the total of 1574 when I place the order and then call me and ask for "handling and insurance" so that the total 1753. Yeah, right.. "
"This was my first purchase from Fumfie. I had a quick dead line to meet and the staff worked for me to get it on time. The Camera arrives as promised and it was as described. i am very pleased with this transaction and would recommend them to anyone needing a great price "