"I found an excellent price on a DSLR camera on this vendor's site via MySimon.com. Feedback was generally positive, so I placed an order, despite having not dealt with this vendor before. I had specifically seen on MySimon.com the "total price," inclusive of shipping and applicable taxes, and that figure was confirmed on the vendor's Web site when I placed my order.

Within a few hours of placing my order online, I got a call, ostensibly to verify my order. I was not terribly surprised to be given a sales pitch for batteries, filters, lenses, memory cards, and extended warranties. I had already confirmed on the vendor's site that prices on accessories were not particularly good, which made me suspect that I might well get a sales pitch for add-ons in an effort to make up for a rock-bottom price on the actual destination product.

Only after I politely declined the add-ons by pointing out that this is my fourth DSLR body and that I already have accessories aplenty, did the person on the other end of the phone indicate that my new total now reflected $120 of "shipping insurance." I indicated that I had not seen that disclosed on the site, and he responded that many other sites mark up the product price and then do not charge for shipping insurance, but that they cannot afford to do that at their low product prices. Somehow, I suspect that if I had agreed to $120+ in add-ons, I would have not had a new shipping insurance charge magically appear.

I tentatively indicated my approval of the order, as I wanted to double-check the referring Web site to make sure I had not made a mistake. When I confirmed that the $120 had not been disclosed anywhere and that I had multiple other options for a total purchase price lower than my new, higher total from Fumfie.com, I called back and left a voice mail, indicating I expected the online price to be honored or my order cancelled. I then called my credit card issuer to suspend that card, concerned that it would get charged, since I had already provided all card and billing information. I received an email an hour later, confirming cancellation of my order.

A customer who padded the vendor's profit margin with more profitable add-ons would likely not have this experience, but I found it fundamentally dishonest. I told the customer service person on the phone that I placed my order there because of the excellent pricing and generally favorable reviews of the merchant online. But I found this vendor blatantly dishonest in my attempted transaction and therefore strongly recommend steering clear."

"Excellent customer service and excellent products! Fast shipment of products with no errors! Highly recommend this company!"

"Recently ordered a Sony Camcorder from Fumfie. The price point was very competitive and the staff was very helpful. I was satisfied with the item and the service. "

"My experience with Fumfie was excellent. Their prices were considerably lower than other stores with similar products. They were very prompt with processing my order. I appreciated having Customer Service contact me immediately after ordering online to confirm my order, which is unheard of with other stores."

"I am very satisfied with the help from the people that work for fumfie, and also with the camera that I ordered... I was surprised with the punctuality...I will highly recommend fumfie..."

"THANK YOU ROBERT OF CUSTOMER SERVICE!!

YOU FOLLOWED THROUGH AND PERSONALLY CHECKED WITH SHIPPING TO INSURE MY CANON 5D MK2 WAS OUT THE DOOR FAST!!
I APPRECIATE YOUR PROFESSIONALISM AND WILL BE BACK FOR ACCESSORIES AS YOU KEPT YOUR WORD TO GET MY CAMERA IN MY HANDS FOR A WORKING VACATION AT THE RENO,NV HOT AIR BALOON RACES.
5 STARS ACROSS THE BOARD ***** DANIEL SAMSON"

"The customer service people were friendly, knowledgeable, and eager to help.

I would not have a problem buying or referring someone to the store.

JC
"

"Very knowledgeable salesman helped me determine the camera and accessories that would meet my families needs. The price was great and the shipping was fast!!! "

"Order was some what difficult as the advertisement did not state Camera was without lens at the price quoted. I actually ended up spending much more than anticipated.
Shipment via UPS was very late on the day specified I waited the entire day for the package as I had to sign for receipt.
The package did not arrive until eight PM and then the package was missing the Battery, the most important item for use."

"We had a wonderful experience with our recent purchase. Communication was great, prices were awesome and product was received quickly. Thanks so much for an easy purchase!"

"I ordered a Sony XR160 camcorder, a filter, and a bag. When the package arrived it only had the camcorder in it. I called customer support and the same day they sent the filter and bag. This was the first time I had ordered from Fumfie. I will use them again based on the quick correction
of the mistake.

"

"works well. very pleased. Takes very clear photos. Cant go wrong with this product for the price,"

"Nice Products. Even though its said Free shipping. Insurance charges were levied. "

"Their price was good and shipping was fast. They were curtious and helpful with any questions. My order was correct as ordered.I will buy from them again.
"

"I recently purchased Sony HD CX560V, from Fumfie.com.
I appreciate their customer service, very prompt and excellent response.

I strongly recommend everyone to buy from Fumfie.com, Good Price, Above all Good Customer Service.

I rank Fumfie with 5 Stars.

Overall, I rate this camera a 4 star. I knocked it a little due to the screen, the view finder

With This Purchase I highly recommend everyone to go by FUMFIE.com

Good Luck Fumfie,

Regards
Srinivasaprabhu"