"I had a shipping issue with Fumfie and they quickly resolved the issue. I am definitely pleased with their customer service. I can't wait to receive the product tomorrow. "

"I had to call them to "confirm" the order I placed. The purpose of the call was to try to sell me accessories I wasn't interested in. On top of the that they tried to tell me I had to pay a $32 mandatory shipping insurance fee on a $330 camcorder. When I placed the order online it said that shipping was free. I cancelled the order. Do to the additional fee I can get the camcorder cheaper else where.
****UPDATE*****
I was contacted by their customer service representative and the issue has been resolved to my satisfaction."

"I bought a camcorder from them and am very satisfied. They had the best price of any online merchant, and the customer service was good. When I called to confirm the order, they suggested several items to buy that I had not included in my order, including a memory card. They did not try to upsell me, just gave me good advice on things I needed for the camcorder."

"Very low prices, quick delivery, responsive customer service. I'm satisfied!"

"I purchased a Canon 60D Digital SLR from Fumfie.com via a link posted on CNET.com as a five-star seller.

This company is a bait-and-switch company. Within minutes of placing my order at the $795.00 stated price of the camera I also opted for faster shipping at an additional cost of $19.99. The grand total should have been $814.99.

A salesman calls a few minutes after placing the order and attempts to upsell me on "8-hour, high capacity batteries" and other accessories I do not need. I have been a pro photographer for more than twenty years and have all the ancillary gear already - that's why I only bought the body.

After hanging up with the salesman I received an emailed invoice a few minutes later stating that my account had been debited $886.54 - $71.55 over and above what I agreed to pay and which was NOT the amount displayed on the checkout screen at time of purchase.

There was NO indication at checkout that I was "required" to pay the additional $71.55 for "shipping insurance." Insurance is for the seller's assurance, not the customer. A customer should not have to pay such an outrageous surcharge without being warned beforehand and especially not, be automatically charged without prior full disclosure.

I immediately called the company and spoke to a woman in the fumfie.com billing department who proceeded to tell me I am obligated to pay the additional fee because it is stated in their Company Policies page, a text link at the very bottom of their web site and for which no direct link or reference to required shipping insurance surcharges is enabled from their checkout page.

According to the FumFie.com billing rep I should have read their company policy page prior to placing an order. No, total charges MUST be displayed on the final display at checkout. Any additional charges must be fully disclosed before applying any such charge to a customer's credit card. It is unethical to blame a customer for not being told about charges that are not plainly explained during the buying process.

At this point I tell the billing rep that I hereby am cancelling my order and that I want a full refund. She then tells me that the product had already been sent to shipping and that she cannot cancel the order. This is a deception as only 30 minutes have elapsed Since I placed the order.

Shortly afterwards I get an email that UPS has a shipping label ready but that the item is not yet in their posession. Hours latter I get another email from UPS that states that "an exception" has been filed on the delivery and that there wuill be a delay in shipping. Obviously, the item is still at FumFie and has indeed not actually been shipped. Another deception.

After this infuriating experience I discover dozens of virtually identical complaints have been filed with various online rating services by simply Googling "FumFie.com complaints." Others have reported that FumFie's goods are grey market and do not carry full USA warranties as they are made for foreign markets.

Update: After refusing delivery of their shipment I waited more than two weeks for a refund which was more than $210 SHORT.

These people are slick operators that get you coming and going. AVOID these people completely or you will be very sorry!
"

"I purchased T2I camera, got it on a sixth day.
Works great. Good service and fast."

"I was very pleased with the customer service at Fumfie, Especially since I was ordering from across the country. I felt very comfortable making an expensive purchase from them."

"Same as other people. Extremely dishonest, does not respect pricing. Even worse, does not have a merchant system which means they capture your credit card information and store it -- in what, one of their PCs??

The store sends a shady confirmation of online transaction which does NOT include the price.

I filed a BBB complaint and requested the BBB to pursue a PCI audit as storing financial customer data is seriously wrong.

I cancelled the credit card they captured, thus they caused me to wait an incredible amount of time."

"Very satisfied the service was great I enjoyed the experience"

"shopping with fumfie was a great experience. They had the best prices on the web for dslr cameras coupled with fast shipping and excellent customer service. You can't beat it."

"I had an issue, but it was resolved"

"I recently received my order from Fumfie. Their price was lower than any other merchant that I had checked. The ordering process was very simple, the product was in stock and shipped immediately. The customer service personnel are extremely helpful and friendly. A real pleasure to deal with. I will be a repeat customer, and will recommend them to friends."

"I was disappointed that they added $40.00 "shipping and handling" AFTER they processed my debit card for the agreed price of a Pentax k-x camera, however the overall price was still lower than the alternatives and I received it six days after the order. I consider them a legitimate, if imperfect, reseller."

"Fumfie customer service reps were very helpful and courtious when I called. I to had the same issue as others about the 9% insurance, which I think is a bit high, but the price was still cheaper (somewhat) than purchasing locally. I can say that once I called them back and agreed to the extra 9% charge, they shipped very quickly. My Nikon D3100 and 70-300mm lens arrived in tack and functional within about 3 business days. Overall, I am happy with my camera and Fumfie. So, I can only say it was a good experence for me but could have been a little better. The only thing that could have made it a better experience would have been to have the insurance listed up front so I knew what I was getting into when I started. One last thing about soemthing I have seen other mention and that is when they try to sell you a battery, warranty, or other supplies. I personally do not care if you try to sell me extra stuff, I just said no thank you and we moved on. They were not pushy about it but they did offer, just like many other companies I have purchased from before. "

"By far the best price in what they carry. No tax, no shipping + best price make them unbeatable. No upselling or bait and switch, just the best prices. Items get shipped as soon as they order is approved. They beat Fry's Electronics by at least $200, Best Buy by $300 on Canon cameras. Why would anyone go there?"