ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2021-12-20

Fast Shipping

"Got my order quickly and before the holidays. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“Glad to hear you purchase made it to you quickly! Thank you for your review!”


Verified
5/5

2021-12-20

price was great and help was great

"I'm in Seattle and I saved $60 on and servo motor and 99 cent shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“Glad we were able to get you the right part at the right price! Thank you for your review!”


Verified
5/5

2021-12-18

Great vendor

"Always comes through at a great price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“Glad you enjoy shopping with us! Thank you for your review!”


Verified
5/5

2021-12-18

"Very Helpful. Very Helpful."


Rep reply posted 2021-12-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are glad we were able to help you find what you needed! Thank you for your review!”


Verified
1/5

2021-12-17

Scam, never received the product.

"Very bad experience ! Never received the product, and when contacting the company the only answer I got was "it's been shipped out" write with a 50pt font. USPS track show that the package didn't move from LA since 18 days.. Been scam of 150$... I'm now trying to get the transaction canceled from my bank.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very sorry for the confusion and the lack of communication on our part! I just sent you a private message. I trust we can resolve this issue together soon! ”


Verified
5/5

2021-12-17

I had very good experience with this company, fast delivery and order follow up ,

"Very good experience ,will order again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-12-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2021-12-16

"Just what I ordered & fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-12-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! Very glad your order arrived safely and quickly!”


Verified
5/5

2021-12-13

Purchase of Newtech GC8700D

"Hi,

I wanted share that the sales experience with GoldStar was phenomenal. My shipment was well packaged, it took 3 hands to lift the box. It was padded and pack with foam and other materials to ensure risk of damage during shipment was minimized.

I also want to thank David himself; yesterday (On a Sunday by the way) he assisted me to help solve an issue with the knee lifter. We facetime along with my son, and he was patient, carried his wonderful personality you are used to seeing on videos and stayed on the call until I was able to sew without any problems. David is a wonderful and personable individual. I do recommend Goldstar. His accent is the best!

Thanks
Jackie & Russel (Ohio)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-14
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hi Jackie and Russel! Thank you so much for your review and feedback! We are glad we were able to help you get set up and that you are enjoying your machine. Best wishes, and happy sewing!”


Verified
1/5

2021-12-13

HORRIBLE CUSTOMER SERVICE

"First of all I called them before placing my order because I had to make sure what I was buying fit the machine I needed it for, the lady who answered didn't know anything, she said she would call me back with more info. Never called... so I called again, she still didn't have the information, and I had no more time to waste. So I bought two different types to see which one worked best and I thought I would just return the one that didn't fit my machine. When it came time to make the return I contacted them to see how the returns work and they responded "just send it back" I told them I needed a return label, they then said "you have to send it" I responded saying I have no idea how to even begin creating a return label. They never answered....still haven't heard back. All in all, a terrible experience won't be buying anything from them again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very sorry for the poor communication on our part, and for the inconvenience you are experiencing! I just sent you a private, I trust that we can resolve this issue together soon.”


Verified
1/5

2021-12-13

Buyers Beware.

"I bought a spot gun as a gift for my boyfriend which, upon further inspection, seemed to have already been used previously as it had rust in the components. The return policy is ridiculous as they only give you 7 days from the the day you get your receipt. I sent an email to express my concern and possibly get a refund and all I got in response was “sorry.” That was legitimately all they said. They say that they ship from California but the products they are selling are cheap knock-offs. I would like my money back."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-12-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very sorry for the inconvenience and unclear communication on our part! I just sent you a private message with a couple of questions. I trust we will be able to resolve this issue together soon!”


Verified
5/5

2021-12-12

very very very good

"great place to shop , call david @ 1-***-***-**** and he will get you the best price "


Rep reply posted 2021-12-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you so much for your review! We are so glad you enjoy shopping with us!”


Verified
5/5

2021-12-12

Juki-5550N

"Ships quick with quick inquiry response. Happy customer"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-12-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you are happy with our services! Thank you for your review!”


Verified
5/5

2021-12-11

Delivery

"Got our order in record time. 2 days!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-12-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad your order arrived quickly and that you enjoyed shopping with us! Thank you for your review!”


Verified
4/5

2021-12-10

Nice variety of items

"Looking for pins for wreath pins and found them here.
I then proceeded to order other things but unfortunately one item was not what I expected or wanted but that's probably my fault in that I did not read the description well enough. That's why 4*
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-12-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you so much for your review and feedback! We are always looking to improve our services, and customer feedback is the best way for us to do that. If you have any questions or concerns about your order, please feel free to reach out to our customer service team! They are happy to help:

Email: sales@goldstartool.com
Phone: 1.800.868.4419

Thank you again, and best wishes!”


Verified
5/5

2021-12-09

Small part, good price

"Small part, good price......"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2021-12-09
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you enjoyed shopping with us! Thank you for your review!”