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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-03-07

Bag making supplies

"Very fast shipping and have never been disappointed with the quality of the items that I've purchased!"

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Rep reply posted 2022-03-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad you enjoy shopping with us!”


Verified
5/5

2022-03-07

Sewing Machine Needles

"Price is wonderful and product is great too. Delivery was fast and I received all I ordered sooner than I expected."

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Rep reply posted 2022-03-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad you enjoyed your experience with us, and that everything arrived quickly and safely! Thank you for your review!”


Verified
1/5

2022-03-02

Barely given even minimal care

"I received a defective product and contacted GoldStar to learn return policies, as I am a new customer. I received a curt email in response: "Just send them back." There were no instructions or even a shipping label, which causes me to assume that I am financially responsible for shipping back a defective product. "

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Rep reply posted 2022-03-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry for the inconvenience and the lack of communication on our part! I just sent you a private message with a couple of follow-up questions. I trust we can resolve this issue together soon!”


Verified
5/5

2022-03-01

"David is the best!! Thanks"

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Rep reply posted 2022-03-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much! So glad you enjoy shopping with us!”


Verified
4/5

2022-02-25

Best price

"Best price for product. Would be 5 stars if I did not receive so many emails to rate them. "


Rep reply posted 2022-02-25
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are glad you are enjoying your purchase! Thank you for your feedback, and very sorry for the amount of emails! We'll keep this in mind for the future.”


Verified
3/5

2022-02-24

Not bad enough to return

"I ordered a French Curve and a small organizer box to put me over into the free shipping category. The French Curve has so many scratches that it looks pre-owned. The flimsy box cracked in transit, and I just threw it away. It was really, really thin plastic. I can still use the French Curve since being scratched up doesn’t affect its functionality, but I won’t order from this supplier again. "

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Rep reply posted 2022-02-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that your order arrived damaged! I just sent you a private message. Thank you for your review and feedback, we truly appreciate it.”


Verified
5/5

2022-02-23

Excellent product, good price, and excellent service

"Excellent service, we got the products very soon,

Thank you, we will buy again with you
"

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Rep reply posted 2022-02-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad you enjoyed your experience with us!”


Verified
5/5

2022-02-22

Awesome

"Great products quickly delivered "

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Rep reply posted 2022-02-23
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad you enjoyed your experience with us! Thank you for your review!”


Verified
2/5

2022-02-22

Bad customer service

"They substituted a different item from the one I ordered and then when I requested a replacement, they insisted again and again that it was the same item. I made it work, but it was not a good fit, and I will never order from them again. "

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Rep reply posted 2022-02-23
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry for the hassle and the confusion! I just sent you a private message. Thank you for your feedback, and very sorry again!”


Verified
5/5

2022-02-19

Southern Leather Shop

"Great service, pricing, and fast delivery."

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Rep reply posted 2022-02-21
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so glad you enjoy shopping with us!”


Verified
5/5

2022-02-19

"Super easy and best pricing I have been able to find."

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Rep reply posted 2022-02-21
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoy our services! Thank you for your review!”


Verified
5/5

2022-02-18

Customer

"Items were delivered in good condition!"


Rep reply posted 2022-02-18
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad to hear everything arrived safely! Thank you for your review!”


Verified
1/5

2022-02-15

Items received were damaged and unusable and difficult getting replacements - WORST CUSTOMER SERVICE!

"Very frustrating experience so far. Ordered an expensive machine and sewing table. Unassembled sewing table arrived damaged, crossbar bent so it can't be put together, drawer cracked. Was initially told another table would be shipped but now they are arguing and asking for more and more photos (Yes, we have sent more than 10 photos of all the issues, and sent multiple times). I can't use the machine without the table and this is costing me time, business and money. -

UPDATE. I responded to David's private message but was also told by customer service a new table was being shipped yesterday (2-16-2022) and guess what... NEVER GOT SHIPPING NOTICE as promised (and like I received on the original order). So pretty darn sure it did not ship. I can't even express my disappointment. I really just need my money back at this point so I can order a table from someone else.

UPDATE #2 - 2/17/22 - Called again 10:30 central-- Now I'm told they don't even have a table in stock to ship (so yes they lied about shipping one yesterday). Claim they are waiting on one from China and hope to ship it out tomorrow, with 5 more days of shipping time. I requested them to expedite the shipping and Abraham's response "No that will cost me too much money" -- What? Who's out money right now? ME! Then I requested to speak with the owner David. Abraham hung up on me.
"

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Rep reply posted 2022-02-16
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so sorry your purchase arrived damage, and for the frustrating back-and-forth! I just sent you a private message asking a few more questions. I trust we can resolve this issue together soon! Thank you!”


Verified
5/5

2022-02-16

Pattern paper

"I am pleased with the paper, but would recommend that packing paper be added to the box to prevent the unfortunate bending of the tube while being shipped. "

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Rep reply posted 2022-02-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and feedback! We are always striving to make our customers' experiences even better. We are so glad you are enjoying the paper! ”


Verified
5/5

2022-02-16

SUpplies for pro and home sewing

"Gold star had the supplies I was looking for and at an affordable price and affordable shipping. "


Rep reply posted 2022-02-16
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed your experience with us! Thank you for your review!”