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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-02-12

quality merchandise, timely delivery

"quality merchandise; timely delivery"

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Rep reply posted 2022-02-14
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so glad to hear everything arrived safely and that you are enjoying your purchase!”


Verified
5/5

2022-02-10

Right tools for the right job.

"Great product and fast delivery."

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Rep reply posted 2022-02-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are enjoying your purchase! Thank you for your review!”


Verified
3/5

2022-02-08

9 Days

"I liked the product and the continued attempts to update order status. However, the delivery date notice kept changing. The little circle template I had ordered took 9 DAYS to arrive; too late to use in my class. (Ordered 29 January, arrived 7 February- First Class Envelope from California to Pennsylvania.) I am very disappointed at the slow delivery time."

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Rep reply posted 2022-02-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hello, thank you for your review! We are sorry about the slower delivery time, but are glad to hear you are enjoying the product. We appreciate your feedback! Best wishes!”


Verified
5/5

2022-02-07

Order review

"The order was shipped promptly. The table, the machine head and motor came in separate boxes. All the parts were there. I needed to contact customer service to get a table assembly instructions - none included but once I ask they sent me a link to a very descriptive instruction.
Had to drill a hole in the table for the thread stand or tree - not an issue for me but might be for some as the hole required is larger than most drill bits -can’t remember what I used but maybe 5/8”
The motor mounting hardware took the longest to assemble - straight forward but lots of parts

This whole process could be a lot for someone not equipped with the right tools or experience in this type of assembly

The lower legs flat plates were bent on both legs - the box was very beat up in handling - it did however straighten out easily and I was putting on a lower plate and casters for ease of moving it around any way so no big deal

As far as the seller overall I am very happy
"

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Rep reply posted 2022-02-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you so much for your review, and for your detailed feedback! Customer feedback is one of the ways we keep improving our services. We are glad you are pleased with your product and that you enjoyed your experience with us! Thank you again!”


Verified
5/5

2022-02-05

Great Products and Fast Delivery

"I have a small sewing business I relocated from Los Angeles to Las Vegas. I thought I would have to take the trip to Los Angeles to buy professional tools and production items when I need them. I'm super excited I can get what I need through GoldStar online. Everything was wrapped well, and it came really fast."

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Rep reply posted 2022-02-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! So glad you found us, and that you are enjoying your experience with us!”


Verified
5/5

2022-02-05

sewing machine parts .

"This is a great place to shop for sewing machine parts. "

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Rep reply posted 2022-02-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoy shopping with us! Thank you for your review!”


Verified
5/5

2022-02-02

GoldStars!!!!

"Nice products, good prices and quick shipping. Thank You Goldstar"

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Rep reply posted 2022-02-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-02-02

Exactly what I was looking for. Super fast shipping!

"Wonderful! Great variety of products at great prices. Shipping was really fast and everything arrived in excellent condition. I’m glad to have found gold star and would highly recommend. Will be using regularly for my crafting needs."

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Rep reply posted 2022-02-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so glad you enjoyed your experience with us and that everything arrived quickly and safely!”


Verified
5/5

2022-02-01

Helpful Customer Service

"The woman in the front was very helpful in making sure I got the right die set for what I needed to do and explaining other questions I had. Thanks"

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Rep reply posted 2022-02-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad our customer service team was able to help! Thank you for your review!”


Verified
5/5

2022-02-01

Sewing accessories

"Thank you, the deliver times is what's expected, but I can say the sewing feet fit my machine and that what matters. Very nice
attachments.
"

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Rep reply posted 2022-02-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad the feet fit your machine and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-02-01

fast

"I love the fact that I don't need any accounts to buy things"


Rep reply posted 2022-02-01
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed shopping with us! Thank you for your review!”


Verified
5/5

2022-01-28

Goldstar can't be beat.

"Great prices, products and shipping for.99 can't be beat. I never go anywhere else when I need something for my business, goldstar is the best."

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Rep reply posted 2022-01-28
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so glad you enjoy shopping with us!”


Verified
5/5

2022-01-25

Excellent customer service

"Had a problem with a zipper foot I recieved being machined slighltly to deep where it mounted on the machine. Called customer service and they shipped a replacement right out. I will be ordering again very soon Thanks"

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Rep reply posted 2022-01-25
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad we could get you a replacement part right away! Thank you for your review and for shopping with us!”


Verified
5/5

2022-01-24

first time buyer

"fast shipping and o i will order more."

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Rep reply posted 2022-01-25
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for shopping with us and for leaving a review! We are so glad you enjoyed your experience!”


Verified
5/5

2022-01-18

Great place to shop

"I ordered snaps and so happy I found GoldStar Tool company. Their videos on setting snaps is great."

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Rep reply posted 2022-01-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy you found our videos helpful, and that you enjoyed shopping with us! Thank you for your review!”