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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-01-18

Fast shipping of what we ordered

"Great product and fast shipping"

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Rep reply posted 2022-01-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-01-16

Excellent Service!

"I had an excellent experience with my purchase. AAA+++"

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Rep reply posted 2022-01-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you so much for your review, so glad you enjoyed shopping with us!”


Verified
4/5

2022-01-13

Selection of stock.

"This is a busy business and has well priced notion items. The people are great and helpful. I especially like
working with Jennifer.
"

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Rep reply posted 2022-01-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thanks for your review and wonderful feedback! So glad you enjoyed shopping with us!”


Verified
5/5

2022-01-10

Arrived in good shape and quick time.

"Ordered two belts and received them quickly. Thanks"

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Rep reply posted 2022-01-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“Glad everything arrived quickly and safely! Thank you for your review and feedback!”


Verified
5/5

2022-01-09

Easy Peasy

"Quality products, quick delivery. I like the 99 cent shipping as well."


Rep reply posted 2022-01-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
1/5

2022-01-08

Got the item fine, but ...

"I got the Shank adaptor for my Goldstar hand press so I could use dies from other companies as well, however, there are no instructions on how to change the Shank and the only info I could find is a YouTube video that only demonstrates on how to change it on an electric press.

So I contacted Goldstar to see if they had instructions or see if I could return it, since it didn't seem to be compatible with my manual hand press. The customer service kept telling me it's the right item and it will work, and they'll have to make a video. That's been a week now and I've tried emailing them and asking for an update or I'd like to get a refund, and there's been no reply from them. So I don't even know if they'll honor a refund anymore.
"

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Rep reply posted 2022-01-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very sorry for the lack of information for our shank adaptor! I just sent you a private message with a couple questions so I can better understand how I can help. I trust we will resolve this issue together soon!”


Verified
5/5

2022-01-07

Excellent Service!! New Tech machine

"David and his team at Goldstar are an absolute awesome team to work with. followed through make sure there was tracking information was an excellent experience"

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Rep reply posted 2022-01-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and feedback! We are so glad you enjoyed your experience with us, and that we were able to help!”


Verified
1/5

2022-01-06

BUYER BEWARE!

"Stay away! Spend a little more and go to a reputable company! Mine is not an isolated incident! They will not make good on damaged product!"


Rep reply posted 2022-01-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hello, I am very sorry your product arrived damaged! I just sent you a private message asking a few more questions so I can better understand what happened. I trust we can resolve this issue together soon!”


Verified
5/5

2022-01-06

Wow. So fast

"Extremely rapid shipping. I am in the same state, but wow. Shipped out quickly and, even with the holiday weekend coming, I think I received the package the next day. Crazy.

Ordered a roll of dotted pattern paper. 60”. Humungous. Will likely last the rest of my life. Lol. Thank you, GoldStar Tool!
"

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Rep reply posted 2022-01-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and feedback! We are glad your purchase arrived quickly and safely. Thank you for shopping with us!”


Verified
5/5

2022-01-05

GREAT JOB

"EVERYTHING WAS ON TIME, REALLY GOOD "

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Rep reply posted 2022-01-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you enjoyed your experience with us! Thank you for shopping GoldStar!”


Verified
5/5

2022-01-05

Artisan 797AB Presser Feet

"Bought some Presser Feet For My Artisan 797AB. 1/8 3/16 and 1/4. Sews nice straight seams on the edges and nice double seams evenly spaced. "

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Rep reply posted 2022-01-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad the Presser Feet are working well! Thank you for your review!”


Verified
2/5

2022-01-05

Not too happy.

"After nine days, I still have not received my order."

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Rep reply posted 2022-01-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very sorry your package is taking awhile to arrive! I just sent you a private message with some information that will hopefully be helpful. Thank you for your review and feedback!”


Verified
4/5

2022-01-04

"The only issue I had was with my password. I must have misspelled it while creating my account because the password I wrote down in my book was incorrect. After a few email delays, I was able to change it and complete my order. Looking forward to receiving my heavy-duty press I am always extremely satisfied with my Gold Star Tools purchases!"

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Rep reply posted 2022-01-04
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and feedback! Very sorry you ran into difficult with your password, but so glad you were able to change it and order your press! Best wishes!”


Verified
5/5

2022-01-02

Always Great!

"Always great for several years to present!"

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Rep reply posted 2022-01-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoy shopping with us! Thank you for your review!”


Verified
5/5

2021-12-30

My Purchase

"My experience with David and Lindsay at GoldStar was absolutely AMAZING. David actually convinced me to purchase a machine that was less-expensive than the one I originally was going to buy. He told me I didn't need the more expensive one. Who does this in today's business world? My machine was delivered in just a few days in perfect condition. I had the machine assembled, and it was wrapped in styrofoam and plastic. Not one scratch on the machine or the table. I had to ask Lindsay some questions, and she was so polite and helpful. I just placed an order today for some accessories for my new machine. I recommend GoldStar to anyone who is looking for a sewing machine, supplies, accessories, and many other items. GoldStar service!!!"

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Rep reply posted 2022-01-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad we were able to help you find the best machine for your needs! Thank you for your lovely review and happy sewing!”