ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2021-12-08

Excellent Service

"Thank you for the fast shipment of the part I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-12-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“You are very welcome! We are so glad you enjoyed your experience with us. Thank you for your review!”


Verified
5/5

2021-12-06

Hi, I just gotet new tech servo moter

" The reason idint install yet"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-07
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hello, thank you for your review! Glad your purchase made it to you safely! If you have any questions about installation, let us know! Here's our customer service team's contact information:
Phone: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2021-12-06

The Monster Wheel performs as advertised.

"Purchased a Monster Hand Wheel for a 607 style semi-industrial walking foot sewing machine. The goal was to slow the stitching speed down to a manageable level. Even using an after-market controller didn't help all that much.

The Monster Hand Wheel installed with no fuss. Due to the larger diameter size of the wheel, the machine's gearing was lowered leading to a slower sewing speed which is exactly what I was going for. The extra mass of the spinning Monster Wheel also means the machine stitches a few more after power let-off. Not a big deal. But, if you open her up at full beans, be prepared to let off early before overrunning your stitch.

Hand cranking the machine is also effortless as long as the electric drive motor is disconnected via disengaging the belt.

The website was painless to navigate and the order showed up promptly. The price was extremely competitive compared to other vendors offering the same item. It was a most positive transaction.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-12-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you so much for your review and feedback! Our goal is to make the buying experience as easy and pleasurable as possible, so we are pleased you enjoyed your shopping experience. Very glad you are enjoying the Monster Hand Wheel!”


Verified
1/5

2021-12-05

Ordered OEM, Received Taiwanese Knockoff

"Picture clearly shows used part bearing OEM Pfaff stamp. Listing also shows used Pfaff part. Received new Taiwanese knockoff (1/3 value for purchased item). Called Goldstar CS, was told someone would get back to me. Also requested refund online. Refund request confirmation received Tue, Nov 30 2021. No further response to return request as of 12/05/2021. Filing dispute with credit card company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very sorry for the mistake and lack of communication! I've sent you a private message asking for more particulars so we can resolve this issue together. Very sorry again!”


Verified
4/5

2021-12-04

Functional but somewhat disappointed

"The price point was great & I can definitely make it work. The laser works a advertised, but the line is thicker than I would like. I was hoping for something closer to the width of of the thread. The power cord is somewhat short but that’s easily resolved"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-12-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! Very sorry that some parts of your purchase weren't what you expected. Thank you for leaving feedback, our hope is to always be improving! Best wishes!”


Verified
5/5

2021-12-04

GoldStar Tool in excellent in every regard!

"Fast, spot-on service from ordering to delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-12-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed our service! Thank you for your review!”


Verified
1/5

2021-12-03

Wrong piece

"They sent a knee lifter kit but the piece that attaches the lifter to the rod is wrong. I've been trying to call for three days no answer, left messages no call back, now I emailed yesterday as of now no response maybe this will trigger one.

Keith Brewer
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hello Keith, so sorry the attachment piece isn't fitting and that we haven't replied to you yet! I just sent you a private message, I trust we can resolve this issue together. Very sorry again!”


Verified
5/5

2021-12-03

Fabulous Company

"My order was shipped in a very timely manner and all of my items were as expected! This is my "Go To" company for all of my hardware."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2021-12-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“So happy everything arrived safely and on time, and that you enjoy shopping with us! Thank you for your review!”


Verified
5/5

2021-12-02

Embroidery bobbin casing

"Did the job and now my Brother embroidery machine is working just great. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-12-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“Glad everything is working great and that you enjoyed shopping with us! Thank you for your review!”


Verified
4/5

2021-11-30

Good but not great

"Customer is extremely slow to respond. So slow they could not fix my order before it was shipped, thus rendering customer support useless."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-30
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hello, thank you for your review! We are very sorry we weren't able to help you in time to fix your order. But thank you for your feedback! We are always hoping to improve our customers' experience.”


Verified
5/5

2021-11-28

Excellent

"Excellent would recommend this company been dealing with them for quite a while never had a problem they stand behind their product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-29
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoy shopping with us! Thank you for your review, and for being a regular customer!”


Verified
5/5

2021-11-26

great great job

"thank you. fast, accurate, and knowledgeable.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-29
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review, very glad we could help! ”


Verified
1/5

2021-11-24

Bait and switch

"Item descriptions states item manufacturer. What arrives is inferior substitute. Goldstar refuses to resolve nor correct the item listings. Not recommended."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2021-11-22

Super helpful!

"I was running late and the sales person stayed after hours to give me my order in person! Super helpful and nice! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-22
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad we could help! Thank you for your review!”


Verified
5/5

2021-11-21

Fast, Accurate Order Handling

"I can always count on GoldStar Tools to deliver what I need, when I need it, and for a very reasonable price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-11-22
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hi Susan, thank you for your review and for shopping with us! We are very glad that you enjoy our service!”