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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2021-10-15

Fully Satisfied

"Timely delivery and great service and product"

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you enjoyed shopping with us! Thank you for your review!”


Verified
5/5

2021-10-14

Excellent customer service

"Thank you gold star. I ordered the zipper/braid foot for my industrial singer, after being told locally they were not made.. I ordered on Wednesday & received across the country in PA. On Saturday.. kudos to your shipping department, & also the web page was easy enough to navigate thru.. the zipper foot works as I needed it to."

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“Good to hear everything went smoothly, and that you are enjoying your purchase! Thank you for your review and feedback!”


Verified
5/5

2021-10-13

Excellent

"Perfect order and delivery."

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed shopping with us! Thank you for your review!”


Verified
5/5

2021-10-12

Great Company to Deal with!

"I recently purchased a New Tech 8700 from Gold Star. Great Pricing, although I found some damaged parts during shipping. When I called I spoke with the owner who quickly replaced everything I needed. Outstanding customer service. I highly recommend purchasing from this company!"

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very pleased we were able to replace all the damaged parts quickly and get your machine up and running! Thank you for shopping with us!”


Verified
5/5

2021-10-09

New customer!

"Needed thread for my new serger. Came quickly and so well packaged! Will buy again! "

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad everything arrived quickly and that we had what you were looking for! Thank you for your review!”


Verified
5/5

2021-10-07

Great experience.

"We were referred to them by our regular part supplier and were pleased about the whole experience. Decent website, good prices, good communication, part arrived quickly and as promised. Bottom line, in this day and age when its getting increasingly difficult to get good customer service, Goldstar Tool came through with flying colors and we would recommend them with out hesitation."

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy to hear you had a great experience with us! We look forward to having you shop with us again in the future!”


Verified
4/5

2021-10-06

Where's my 5%?

"Great experience but I didn't know how to get the 5% off that popped up by checking out within the next 9 minutes (I did!). I hope you'll apply it"

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you enjoyed your experience with us! If for some reason the 5% off didn't apply to your purchase, please send us an email at: sales@goldstartool.com. Thank you for your review!”


Verified
5/5

2021-10-05

Always great with fast shipping and good prices

"I have been a customer for several years and they are a solid company to do business with. "

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Rep reply posted 2021-10-19
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for being a long-time customer! So glad you enjoy shopping with us!”


Verified
2/5

2021-10-04

Decent products, however customer service is not helpful

"Good products at decent prices, however when a product does not function as designed customer service said flat out it must be my fault. This was the first response and after explaining to them what exactly was wrong with THEIR item, they have not responded. I can spend about $20 more and go to a seller and company that is more reputable, lesson learned."

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Verified
1/5

2021-10-04

sent items to wrong address - sent to billing address instead of actually delivery address.

"Ordered a knife with some accessory's , the site asked for a billing address to be the same as shipping , I checked box stating different address for billing - when prompt to add billing address I did as suggested and added the address- It seems as though the address was changed for both shipping and billing and therefore my items had been shipped to the wrong address - Needed items shipped to 1510 Main street, Shoemakersville, PA 19555. how to fix problem - I will be calling customer service to see if we can fix issue. "

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Verified
5/5

2021-09-26

Great prices and quality

"Very impressed with the quality of the products, I have been looking for ages for reasonably priced buckles and fasteners for my leather art, I was about to give up and try 2nd hand stores until I found these guys.
"

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Rep reply posted 2021-09-27
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you found us, and that we had the buckles and fasteners you needed! We look forward to having you shop with us again soon!”


Verified
3/5

2021-09-22

Missing Parts & Poor Customer Support

"Ordered a 2nd machine from goldstartool and it will definitely be the last. I received it quickly. When I got it all together I was missing two minor parts, one going to the table and one to the machine. When I emailed the sales I received a quick response "it should be in the box." No indication who replied, no apologies, and no solution to the issue, only a short dismissive reply.
I then call and speak with a person that tells me to send photos of the missing parts--you can understand my confusion...
I've emailed the president and will not hold my breath. If they are so sure the parts were in the box when they sent it out then I must be trying to scam them out of $10 worth of parts that I will now have to get on ebay.
"

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Verified
5/5

2021-09-20

Great Service!

"Product we ordered came fast and was just what we needed!"


Rep reply posted 2021-09-22
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you are pleased with our products and services! Thank you for your review!”


Verified
5/5

2021-09-18

Super happy!

"received my product quickly and they were more affordable than most other places!"

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Rep reply posted 2021-09-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you enjoyed our prices and services! We look forwarded to having you shop with us again in the future!”


Verified
5/5

2021-09-16

fast delivery and great products

"They delivered fast and had the products that I wanted."

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Rep reply posted 2021-09-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad we had the product you were looking for and that you enjoyed your experience with us! Thank you for your review!”