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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2021-09-20

Great Service!

"Product we ordered came fast and was just what we needed!"


Rep reply posted 2021-09-22
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you are pleased with our products and services! Thank you for your review!”


Verified
5/5

2021-09-18

Super happy!

"received my product quickly and they were more affordable than most other places!"

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Rep reply posted 2021-09-20
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you enjoyed our prices and services! We look forwarded to having you shop with us again in the future!”


Verified
5/5

2021-09-16

fast delivery and great products

"They delivered fast and had the products that I wanted."

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Rep reply posted 2021-09-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad we had the product you were looking for and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2021-09-15

"Good service, easy ordering, and very happy with products received."


Rep reply posted 2021-09-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed your experience with us! Thanks for the review, and we look forward to having you shop with us again in the future!”


Verified
4/5

2021-09-15

Can always find what I need!

"I have contacted GoldStar several times about obscure, or hard to get parts. I have yet to be disappointed in their ability to find what I need. "

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Rep reply posted 2021-09-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are glad we've always been able to get you what you need! Thank you for your review!”


Verified
4/5

2021-09-15

Unfortunately

"Unfortunately customer service is not near as good as there prices. The prices are 5 star but customer service isn’t very good. I sent a email because of shipping delay with no response. I then called customer service to see if they could find out what the delay was and they told me they would call me back, no call back. I was able to contact the shipper and got the information I needed.
Unfortunately the manual that came with my machine is not in English. I had a question about the machine and figured I might have better luck if I sent them a message from the Facebook page and to my surprise they responded very fast and asked for my phone number and said a tech would call me back. Well a day went by and no call, needing an answer so I could run my new machine I called. To my surprise I got a tech right away and he answered my question.
I would hope in the future they work on customer service which in my opinion is just as important as pricing.
"

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Rep reply posted 2021-09-15
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad we had the products you needed and that the price was just right! I am very sorry you didn't have a very good customer service experience with us, I agree that it is a vital part of any business. Thank you very much for your kind review, and for giving us feedback! Our goal is to offer our customers an easy, enjoyable shopping experience. Your feedback helps us know where we need to improve, thank you!”


Verified
5/5

2021-09-11

Grea products; good prices; excellentshipping

"I have ordered several things in the last year, including a rivet press. Now I am stocking up on rivet accessories. Thank you!"

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Rep reply posted 2021-09-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“You are very welcome, we are glad we've been able to provide everything you need! Thank you for your review!”


Verified
5/5

2021-09-11

They answered my questions promptly for which I am thankful

"I needed more bobbins for my new Judi sewing machine but couldn’t figure out which was which. An online agent helped me and was friendly about it."

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Rep reply posted 2021-09-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad our team was able to help you find the right bobbins for your machine! Thank you for your review!”


Verified
5/5

2021-09-10

Goldstar is an excellent company to do business with!

"I had a little problem with my order and they resolved it very swiftly! Also, the quality and price is the best I could find on the web. They are the best!"

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Rep reply posted 2021-09-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad we were able to resolve the issue with your order quickly and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2021-08-30

M bobbins

"After receiving the Juki M bobbins it is apparent they are not the same as Juki brand bobbins. They are not as wide and the diameter is smaller. The ad leads you to believe you are getting Juki bobbins. Will not attempt to use them in a Precision machine with automatic thread cutting."


Rep reply posted 2021-08-30
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed your experience with us and that we had the product you needed! Thank you for your review!”


Verified
1/5

2021-09-06

Sent wrong item

"The item I received is not the item on the website and they have sent it to meTWICE. "


Verified
5/5

2021-09-04

Fixed an issue quickly and easily

"I ordered a sewing machine from them and it arrived with a manufacturing defect. I sent them pictures of it and within a day they shipped me a whole new machine along with a return label for sending the first one back! THAT’S customer service! "

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Rep reply posted 2021-09-08
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad we were able to resolve the issue for you quickly and to your satisfaction! Thank you for your review!”


Verified
5/5

2020-11-07

Good price and helpful

"Overall good
No complaints
"

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Verified
5/5

2021-09-03

good quality/price/delivery

"all parts of purchase, communication and thru delivery were satisfactory!!"

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Rep reply posted 2021-09-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and feedback! We are very pleased you enjoyed the shopping and purchasing process with us.”


Verified
5/5

2021-09-02

Items shipped promptly and received.

"Good experience, low shipping cost."

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Rep reply posted 2021-09-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you enjoyed your experience with us! Thank you for your review!”