"Good service, easy ordering, and very happy with products received."
"I have contacted GoldStar several times about obscure, or hard to get parts. I have yet to be disappointed in their ability to find what I need. "
“We are glad we've always been able to get you what you need! Thank you for your review!”
"Unfortunately customer service is not near as good as there prices. The prices are 5 star but customer service isn’t very good. I sent a email because of shipping delay with no response. I then called customer service to see if they could find out what the delay was and they told me they would call me back, no call back. I was able to contact the shipper and got the information I needed.
Unfortunately the manual that came with my machine is not in English. I had a question about the machine and figured I might have better luck if I sent them a message from the Facebook page and to my surprise they responded very fast and asked for my phone number and said a tech would call me back. Well a day went by and no call, needing an answer so I could run my new machine I called. To my surprise I got a tech right away and he answered my question.
I would hope in the future they work on customer service which in my opinion is just as important as pricing.
"
“So glad we had the products you needed and that the price was just right! I am very sorry you didn't have a very good customer service experience with us, I agree that it is a vital part of any business. Thank you very much for your kind review, and for giving us feedback! Our goal is to offer our customers an easy, enjoyable shopping experience. Your feedback helps us know where we need to improve, thank you!”
"I have ordered several things in the last year, including a rivet press. Now I am stocking up on rivet accessories. Thank you!"
“You are very welcome, we are glad we've been able to provide everything you need! Thank you for your review!”
"I needed more bobbins for my new Judi sewing machine but couldn’t figure out which was which. An online agent helped me and was friendly about it."
“Very glad our team was able to help you find the right bobbins for your machine! Thank you for your review!”
"I had a little problem with my order and they resolved it very swiftly! Also, the quality and price is the best I could find on the web. They are the best!"
“So glad we were able to resolve the issue with your order quickly and that you enjoyed your experience with us! Thank you for your review!”
"After receiving the Juki M bobbins it is apparent they are not the same as Juki brand bobbins. They are not as wide and the diameter is smaller. The ad leads you to believe you are getting Juki bobbins. Will not attempt to use them in a Precision machine with automatic thread cutting."
“So glad you enjoyed your experience with us and that we had the product you needed! Thank you for your review!”
"The item I received is not the item on the website and they have sent it to meTWICE. "
"I ordered a sewing machine from them and it arrived with a manufacturing defect. I sent them pictures of it and within a day they shipped me a whole new machine along with a return label for sending the first one back! THAT’S customer service! "
“Very glad we were able to resolve the issue for you quickly and to your satisfaction! Thank you for your review!”
"Overall good
No complaints"
"all parts of purchase, communication and thru delivery were satisfactory!!"
“Thank you for your review and feedback! We are very pleased you enjoyed the shopping and purchasing process with us.”
"Good experience, low shipping cost."
“Very glad you enjoyed your experience with us! Thank you for your review!”
"I ordered the presser feet for a Singer Professional machine. Ordering was very easy, communication with the company was consistent, shipment was received much earlier than suggested. I would order from this company again. "
“Very glad we had the presser feet you were looking for and that you enjoyed your experience with us! Thank you for your review!”
"On time delivery and item was as advertised "
“Thank you for your review! We are very pleased that you enjoyed our services and that the item was what you were looking for!”
"This was my first order with Goldstar Tool and I am so happy! I ordered on the 26th and it arrived to my home in Michigan by the 30th. They were very fast in fulfilling my order! I ordered to types of clear crystal studs and silver 10 line snaps with the dyes. The studs look amazing and they are separated from the small back piece. That is so helpful because I like to keep those separate. The silver snaps I received look great! What I love the most is how they packaged the snaps. There are 4 pieces to one snap, GoldStar automatically separated the four pieces in separate baggies so that I do not have to! I am looking forward to working with them more as in the future! I have not yet needed customer service, but I am sure if I need to they will be great! "
“We are so glad we had the items you were looking for and that you enjoyed your first experience with us! Welcome to GoldStar!”
A rep from GoldStar Tool, GoldStarTool, has responded:
“So glad you enjoyed your experience with us! Thanks for the review, and we look forward to having you shop with us again in the future!”