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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2021-08-17

"answered my questions quickly"


Rep reply posted 2021-08-18
A rep from GoldStar Tool, GoldStarTool, has responded:

“Glad we were able to help you find what you needed! Thank you for your review!”


Verified
1/5

2021-08-16

Sneaky and Underhanded

"Definitely do not waste your money here.
They show pictures of things on the product page that are different than what they send to you.

They also make no acknowledgment of the problem and have taken no action to remedy.
"

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Verified
5/5

2021-08-16

Received what i needed

"It was quick and reasonable postage. Thank you!"

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Rep reply posted 2021-08-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad to hear your purchase arrived quickly and safely! Thank you for you review!”


Verified
1/5

2021-08-13

MACHINE DAMAGED WHEN DELIVERED

"When I received my sewing machine, it was damaged to where I cannot use it. I requested a replacement and have not heard back from them as to when I will receive the replacement machine. I paid a lot of money for this machine and need my replacement machine or my money back."

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Verified
5/5

2021-08-13

Orders are sent out without delay.

"I love your heavy interfacing, use it all the time for purses. "

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Rep reply posted 2021-08-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are enjoying your purchase! Thank you for your review!”


Verified
5/5

2021-08-12

Fast delivery, good product

"No problem with the product"

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Rep reply posted 2021-08-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very pleased you are happy with your purchase!”


Verified
5/5

2021-08-12

"Great online ordering system. Fast shipping. Great selection."

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Rep reply posted 2021-08-13
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed our website experience and that everything arrived quickly! Thank you for your review!”


Verified
3/5

2021-08-11

Umbrella

"The umbrella is beautiful, I just didn't realize the stand was so flimsy. I had to purchase the weights for the stand, which was another $80"


Rep reply posted 2021-08-12
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you are enjoying the umbrella! Sorry that the stand was flimsier than expected. Thank you for your review, we appreciate the feedback!”


Verified
5/5

2021-08-11

"The customer service are very much helpful all ways . Thanks you for your amazing work
"

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Rep reply posted 2021-08-12
A rep from GoldStar Tool, GoldStarTool, has responded:

“You are very welcome, and thank you for your review! So glad we were able to help!”


Verified
5/5

2021-08-11

Great buy

"Very easy to order and the item was in stock"


Rep reply posted 2021-08-11
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you were able to find what you needed with us! Thank you for your review!”


Verified
5/5

2021-08-10

very helpful and gave advice

"I had a question about needle sizes for my sewing machine and they were very helpful in helping me order."

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Rep reply posted 2021-08-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy we were able to help you find what you needed and that you enjoyed our services! Thank you for your review!”


Verified
5/5

2021-08-07

Fast delivery

"Great communication and items were received very quickly."


Rep reply posted 2021-08-09
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are enjoying your purchase! Thank you for your review!”


Verified
1/5

2021-08-06

Very Unhappy. . dont order from this company

"I ordered a certain adhesive spray in which supposed to be on back order took over a month to end up it wasn't what i even ordered so i called them they said they will return my money..never got it . . I even sent an email no email or phone call back. "

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Verified
2/5

2021-08-05

Not great

"This is the second time you have sent the wrong grommets when we ordered them. This time we really needed them ASAP so when I called to get the right item I asked to get it overnighted because we were now in a pinch and had orders to go out that we’re just waiting on grommets. They assured me they would overnight it that day, but it didn’t ship til two days later and still haven’t received it. "


Verified
5/5

2021-08-05

Awesome merchandise!

"Goldstar Tool is a wonderful find. When I needed an industrial machine it came right away. A little challenging to put together as there were no instructions but YouTube was our savior. They have a great website and delivered quickly. I will be continuing to purchase items from them going forward."

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Rep reply posted 2021-08-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so pleased we had the machine you needed and that you enjoyed your shopping experience! Thank you for your review!”