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0.00/5
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0.00/5
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5.00/5
Customer service:
2.50/5
Return/Replacement policy:
5.00/5

Verified
5/5

2009-03-06

"I'm on the east coast. I placed the order for MSM powder on a Sunday, selected standard shipping, and the order was on my doorstep on Friday of the same week. Can't complain about that."

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Verified
5/5

2009-02-12

"On an 8 ounce package, iHerb.com charged $3 shipping, most of their competitors charge about $6. iHerb.com is the best value even if other companies appear to charge a slightly lower price. I ordered on a Saturday and the product came on Tuesday (USPS). I will come back to them again for the best value, fair shipping charges, and prompt delivery.
"

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Verified
1/5

2008-11-18

"I've ordered many herbal supplements over the years. 95% of my orders go fine. Of the remainder that have been problematic, iHerb.com is the first time someone has told me they shipped an order that never arrived. I think I'll look elsewhere next time."

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Verified
5/5

2008-09-12

"After finding the lowest price for the products I wanted at Google Shopping, I placed my first order on September 9, taking advantage of the $5 discount for first-time customers. I received an immediate email order confirmation and a shipping notification five hours later. I received my order two days later, on the other side of the country.

One thing that amazed me about doing business with iHerb.com was that the shipping cost indicated on the mailing label was more than the amount I was charged. When was the last time you saw that?

I have the highest praise for this merchant and recommend them highly.
"

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Verified
5/5

2008-08-21

" I ordered some Fish Oil on several occasions from iHerb and was satisfied with the process.

The Fish Oil is liquid and in glass bottles. They packaging to protect the glass was very good and survived the shipping process.
"

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m86
Verified
5/5

2008-08-21

"I've made a decent amount of purchases from iHerb. They've never botched an order. They've always shipped promptly and packaged their items well (glass would be shipped in bubble wrap, packing was adequate, etc). Their prices are unmatched by any competitors worth mentioning (their shipping prices are crazy too, UPS Next Day is currently $12 flat for small orders), and they even toss in a little sample or other doodad (you can even choose a sample of green tea) free of charge with all orders. In summation, they're super awesome.

Also, if you decide to use one of the referral codes being peddled on this page, you are handing them a hefty commission on all your orders for the next 365 days. It would be smart to use the code of someone you feel comfortable handing free money over to.
"

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Verified
5/5

2008-08-18

"They are so much better than the rest of the supplement/health product companies, and I have bought over $30K of supplement stuff on the Internet in past 10 years. Overall the best prices but not the best on every product but who is, always get my standard shipment within 2 business days, and they have the most enjoyable to use web site. I buy 90% of what I need from them."

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5/5

2008-07-31

"I have ordered from Iherb twice previously and each time I have received the goods as described on a timely basis- at first I thought since the prices were so low there had to be a catch (haven't had great luck with other discount herb/health stores) . With this order I had to contact customer service to adjust and found their service very responsive and helpful. "

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Verified
5/5

2008-07-21

"iHerb has excellent customer service, my package got lost through ups, I contacted iHerb and they took care of sending me a replacement immediately,they took care of everything over the weekend! My orders with iHerb have always been correct and on time, I highly recommend iHerb to anyone, good prices, good service!

margot del prete
"

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Verified
5/5

2008-06-27

"My first experience with this company was great. Good prices, fast shipping. Very satisfied."

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Verified
5/5

2008-02-28

"This is the best store i have found price/selection/speed wise for herbs and supplements.
The representative i spoke with in the online chat was very helpful and nice. Herbs were delivered in 3 days using the cheap UPS ground shipment. This is one place that does not rip you off on shipping.
Everything arrived packed well and the glass bottle was bubble wrapped.Everything is simple and to the point on their website and it all works.
My only complaint isn't a complaint for them but one on UPS. The ups site did not update very fast and only had my status of "Received Billing Information" until the morning the shipment arrived to where it changed to "Out for Delivery" but other than that it was a perfect order.
"

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Verified
5/5

2008-01-03

"This was my first order with iHerb.com. The company had, by far, the best prices on the items I was looking for, not to mention, it actually carried these items. Typically, companies make up for misleadingly low prices by charging outrageous amounts for shipping; this is definitely not the case with iHerb.com. The shipping cost was very reasonable, and my order was shipped the same day. The items were well packed and arrived in perfect condition."

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Verified
1/5

2007-12-31

"odered sinusin, was listed in stok at the moment of order, and two others products, just because of shipping in addition to sinusin would not be too much. Received shipping notification the same day. When the order arived in a week the sinusin was not there, but the other two products were shipped. There were the note in the box that they were out of stock in the box. They have not notify me about the product being out of stock rightaway,
but let me wait for a week to find out. Now I stuk with two product I did not need in the first place much. Bait and switch taktics. Waisted my time.
"

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Verified
5/5

2007-11-27

"Excellent prices, good website, easy to find what I wanted. Easy ordering and inexpensive shipping. Order was received extremely quickly."

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Verified
2/5

2007-11-17

"I returned my order OCTOBER 30, 2007 with USPS priority mail and delivery confirmation. It was received by their office 2 days after, but until now, NOVEMBER 17, 2007, no credit back yet. Their shipment is really fast, but very slow in crediting back any returns. "

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