"Recently I sent IHERB product to Germany totally unaware that their Health Department might object to it. As matter of fact - they will destroy it. They said it is ILLEGAL to import vitamins and minerals there. When I contacted iHerb about it - they answered hastily:
"We are a self-service discount vendor. It is the customer's responsibility to research locally what their Customs will allow."
So - my money is lost, my friend will not receive much needed vitamins and iHerb gets the money and does not give a damn! They will also not inform customers of such possibility, I guess this is their business model - GIVE ME YOUR MONEY and shut up. HOW DISHONEST! They should be not shipping there - I am sure they know about those laws. DISGUSTING self-serving practices!
I am starting online campaign against IHERB dishonesty."

"iHerb is the best on-line shopping experience I have ever had. I placed my on the 11/19/09 and I received my package on 11/23/09. It's fast and it's reasonable. I love iHerb!!! "

"Donts order. Appaling service - I never got my items and they accepted no liability. The worst. Ignored all emails"

"I have been purchasing from iherb for several years now. Fast shipping and all items recieved. I have recieved free products in all my orders. I also am involved with their rewards program and by putting my code out have recieved over $700 in credit which has paid for most of my items I have ordered. My last 2 orders from iherb have been delayed first one took a week last one has been over 2 weeks and not shipped. But It doesnt matter to me. It is temporary as they are revamping warehouse obviously for even better service later. I was told they should be done in a couple of weeks. Remember the low prices, fast shipping, free gifts, And it makes it all worth the wait. Machelle"

"This absolutely one of the best places in the internet to shop (how unfortunate they only sell health supplements).

However, just pray hard that you don't have any problems in any of your transactions with them cause their customer service is ABSOLUTELY CRAPPY!

Had over 80 transactions with them in the span of two years and hundreds of dollars, then THE DAY came.

No matter how much you explain to them and present pertinent specific informations, they'll reply to your individual email/concerns with standard unhelpful replies. It's like reading an automated FAQ!

NO HELP AT ALL!!!"

"I am a new customer from IHerb.com and I did not appreciated my first buying experience with that reseller. NOT happy at all.

I did my first order on Sept,28 2009...I read on there website there was 6 days delay due to warehouse re-organisation, after that delay I write them to ask what is going on with my order.
So they replied at first that my order will be shipped on Monday Oct 05, 2009 and a second email said my item was shipped on Tuesday Oct 06, 2009.
Now I just found out that my order was shipped on
Monday Oct 12, 2009...WHAT A BUNCH OF LIES FROM IHERB.com...They do not offerring any discount or rebate for all thoses troubles...

I owned a company and I do not treat my customers like that...

I could understand your warehouse problem but at least do not lie to your customer about delivery date...

If you need a proof...I keep all the emails that you send me from your customer service.

UPDATE on Oct, 13, 2009...

Last night, I contact IHerb on Live Chat, I asked the lady for a rebate on my next purchase...this morning I received an email from IHerb and they gave me a shipping refund.

Better than nothing !"

"I have to say that they have a large selection of brands & organic choices that are good however I received a package of raw stevia that had a cut through the package looks like from when they opened the carton but how do I really know who & how that cut got there? They sent it to me anyway in a plastic bag I emailed them about it & twice they deleted my email & once asked what I needed help on. I have yet to see what they are going to do about their poor choice. I refuse to eat the stuff who knows what may be in it? UPDATE: in order to get results you MUST go on their site & do a live chat. They claim to be sending me a replacement which is all I expected. I did ask that they report my issue to supervisors & was told they would, who knows?"

"Good products, good pricing, shoddy communication. Received irrelevant boilerplated respons to a question. Subsequent emails received no responses. A final repeated email recieve a short, arrogant response. Who's got time for their games. I've gone elsewhere."

"I am fully satisfied with my orders from Iherb --- Great selection of products, very affordable prices --- and really fast shipment.

Totally satisfying experience."

"I'm from the UK and ordered from iHerb (who are American). Postage was extremely cheap and after using a voucher code, I managed to save about $10 as well as receiving a handful of free gifts.

Items arrived within 3 business days, I am extremely satisified!"

"I have been using iherb for a short while.

What can I say? The stuff comes quickly with no hassles and the prices are the lowest I find around.

Just seems like a good clean business."

"I ordered a Blender Bottle from iHerb.com, and used the $5 new customer discount. Shipping is a very low $2, and I received the order in just FOUR days via First Class Mail. I'm very satisfied, and I would definitely order from them again!"

"I've put in 7 large (a few hundred $$) orders with iHerb in the past few years, and I've always been happy with the price, the discounts, the quick shipping, the packaging, the selection and info on their Web site, and the products themselves.

This store is pretty great, and I'll certainly continue to shop there."

"I have used iherb numerous times to ship to UK. Based on my recent experience I WOULD recommend what they have said in their shipping guidance. This page is really misleading and when you called to chase up your order all they said is that: we cannot help you if this is less than 15 working days for international order. Whereas their shipping guidance is suggesting something completely differently. Talking about transparency, there is nothing at all!!!! Be careful!!! if you find another website that sells the product and have similar prices don't use iherb!!!! Appalling customer services!!!!"

"Since I found this company I have placed many orders and not had a bad result yet! My last package was damaged and discarded during shipping and iHerb re-shipped a new order out quickly. Great prices and service! Couldn't ask for more!"