"I recommend iherb.com to everyone! They were very fast shipping my order and they had the best price out of many online sites, for what I wanted. Keep up the good work!
L. John/tampa fl"

"iherb.com is the best online store that I have ever dealt with. From original order to delivery was so easy and stress free. My products arrived very quickly (Australia) iherb will have my continued custom and I will recommend this company to anyone who wants really good service and excellent prices.
"

"Excellent. Ordered 18 products on Saturday at 10 o'clock, received shipment confirmation 4 hours later. Received package on Tuesday. It is my third time with them and they have delivered flawlessly on each occasion. I shopped around quite a bit before I picked them and simply put, they are the best value and selection when it comes to vitamins and dietary supplements. The web site is very easy to navigate yet includes a wealth of information, even scientific studies on a lot of supplements, if you are interested. Highly recommended store."

"I like this company.
The first time I ordered from them I received the order in two days. The second time it took well over a week. This is annoying.

They have great products at great prices and I feel confident in ordering from them again."

"I purchased 3 bottles Doctor's Best CoQ10 400mg from iHerb.com. I opened the first bottle and noted numerous 1 millimeter red spots in the powder contained by the capsules that I had never seen in any of my prior orders. I described the problem in an e-mail to iherb.com customer service and got the following reply:
~~~~~~~~~~
From: Orders [mailto:****@****]
Sent: Monday, July 09, 2007 5:06 AM
Subject: RE: Order 1816055 from iHerb.com (Thread:105530)

Thank you for your email. I would suggest you contact the manufacturer right away before you try and take these pills. Here is their contact number: 1-***-***-****

Robert Rugh
Customer Service
~~~~~~~~~~
I still haven't gotten an answer from the manufacturer who seems to be avoiding returning my phone calls. I had hoped that iHerb would call the manufacturer to find out what's going on and get recommendations and offer me assistance. iHerb sold and shipped the product to me and will likely sell more of the product to others. It seems a reasonable expectation that they would share in the concern and responsibility and take some action.

I followed-up and requested Robert Rugh's supervisor's or manager's contact information and I'm just getting the same reply where different people are saying the the supervisor is the person that sent that original terse reply. While a message received notice was sent from their system for my latest message, there hasn't been a reply to date.

The seeming good prices on the iHerb.com website are a trade-off in peace-of-mind. Today, when comparing iHerb's prices including their shipping charges, I've figured out that there is very little savings, if any, over other sources that include shipping or ship by less costly means. I'll be purchasing through Amazon again where I began my relationship with iHerb originally.

Because iHerb is no longer an Amazon merchant (for reasons I can speculate on), there is no other recourse now and nowhere I can go with this situation. iHerb's policy is "only un-opened product can be returned" and I opened all three bottles to compare the contents. BUYER BEWARE!
From: Orders [mailto:****@****]
Sent: Monday, July 09, 2007 5:06 AM
Subject: RE: Order 1816055 from iHerb.com (Thread:105530)

Thank you for your email. I would suggest you contact the manufacturer right away before you try and take these pills. Here is their contact number:
1-***-***-****

Robert Rugh
Customer Service

I hoped that iHerb would call the manufacturer to find out what's going on and get recommendations and offer me assistance. iHerb sold and shipped the product to me and will likely sell more product to others. It seems a reasonable expectation would be that they would share in the concern and take some action.

I followup and requested a supervisor or managers contact information and I'm just getting the same reply where different people are saying the the supervisor is the person that sent that terse reply. I requested his manager's contact information in all my requests."

"This is one of the few online retailers that doesn't rip you off on the shipping charges! I've had other stores charge me 7.95 to ship one bottle of vitamins - they don't get my business anymore. I buy all my vitamins and supplements from iherb. I like that I can order one bottle and only pay 2 bucks to ship it. They have an excellent selectiion of products and great prices. They ship quickly too. I don't know how they stay in business with such low prices!"

"Have purchased from this company several times my first order was lost in the mail and when i emailed them they didn't even hesitate to reship my lost items. Each order comes with a random sample or gift which is good not many companies do this. Their prices are usually the lowest on the internet for supplements etc. Will definitely be buying in the future!"

"I have had excellent service from Iherbs- quick delivery, great prices and good discounts on shipping and orders in general when order exceeds certain amounts (quite low amounts actually, eg $50 etc).

However I am writing to especially commend their excellent customer service. I was browsing through previous orders, planning my next order for June or July, when I accidentally went back and forth on the order page - I was trying to see what discount I would get for buying a few of one item - and hit 'purchase', buying 4 packets of an item I did not want at all coming to nearly $80. I immediately emailed customer service explaining my error, once I got the confirmation order, and they replied instantly - accepting my explanation and confirming that the shipping department would be advised and would cancel the order. All this on a Sunday night! True to their word, I received the cancellation confirmation from the shipping dept on Monday morning, and my account is showing already that the order has been voided.

I would like to extend special thanks to Megumi and Robert Rugh who handled my request. In my experience, it is rare to get such excellent service. They could easily have ignored my request and I would have had a massive runaround for days trying to cancel etc.

Recommend this company highly


Uchenna"

"Found IHerb through Froogle.Ordered first because of lowest by far shipping rate about 1.5 years ago.Ended up going back again because of the shipping rate that was so much lower than the other online stores.Eventually, after ordering many times found out a few other plusses.Their UPS shipping is FAST!(2-3 business days Southern CA to Northern CA)They are reliable.Always exactly what I order for the listed price etc.Give a free gift with order.Free shipping over $60.00.Send flyers and samples that have products I'd never heard of & that I can use.Advertise on their site products that I'd never heard of & that I can use.Have a large selection of good products.Thank you IHerb!It really helps!:)"

"THIS IS AN ABSOLUTELY AWESOME COMPANY!!! THE PRODUCT IS DESCRIBED PERFECTLY, AND THE SHIPPING AND COMMUNICATION IS A+++! I IMMEDIATELY PURCHASED ANOTHER ITEM FROM THIS CO. AND EXACTLY THE SAME RESULTS!
THANK YOU SO MUCH!
DEBBIE"

"Ordered March 29 recieved March 31 via USPS Priority Mail. Recieved confirmation within minutes of ordering and shipping info that same day. Great Prices on items I had been buying other places and saving about 40% off of my retail supplier. Shipping was cheap also, so they are not making up for their pricing by marking up shipping."

"Placed order on March 24th, shipped out same day, received March 26th (would have been the 25th, but that was a Sunday). This is my second order in the past month from iHerb. Awesome shipping time, items just as described on site. WONDERFUL! :)"

"Placed order on March 8 and received it on March 10. This the way business on the internet is supposed to be done. I will definitely use their services again!!!!"

"First time buyer. How quick and efficient they were to ensure complete satisfaction. From their user friendly site, it was a breeze to place the order; no having to fight to determine proper shipping (which turned out to be free), and no having to fight to obtain their $10 first-time buyer discount, which was AUTOMATIC, and with rapidly confirmed same day shipping. An amazing deal all round in this age of steadily deteriorating service and values. When the items speedily arrived they were beyond expectation with the product expiry dates actually greater than they'd initially suggested. I have not received such outstanding service in a long time and it was truly a blessing to have stumbled onto their site. I'll certainly be back. Michael."

"The best service and prices will keep me coming back. Excellent customer service people too."