"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Simple, easy and quick. minimum characters annoying"
"Computer came basically new. Definitely recommend. "
“Thank you for the feedback. We are happy to hear that the computer arrived in new condition and that you would recommend us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"He helped walked thru everything"
“Thank you so much for taking the time to provide your feedback. We are delighted to hear that Derek provided all the information you requested and that he was an excellent representative. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"Customer service was good in recommending product "
"SSD arrived quickly. Using for Time Machine back-ups. Still performing it's first back-up, but so far, so good."
“Thank you for the feedback. We are happy to hear that your SSD arrived quickly and that you are satisfied with its performance. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Smooth process in finding what I needed. "
“Thank you for the feedback. We are glad to hear that you had a smooth process of finding what you needed. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Ordered a mouse, then needed to add some cables. Wanted customer support but after verbiage about helping, your system hung up on me.
Never had such service at OWC.
Had to cancel previous order and reorder w cables. I hope I’m not charged twice. "
“Thank you for the honest feedback. We apologize that you were not able to get to a representative on the phone system but our call center is open Mon-Fri from 9 AM-6 PM CST to assist with anything you may need. I have looked into your orders and your first one was canceled successfully so you were only charged once for those components. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Product showed up quickly and specs met expectations, with the exception of a serious HW error that makes the laptop completely 100% unusable.
OWC's suggestion? Call Apple for support – this is despite the fact that they supposedly have an OWC warranty; thereby making the OWC warranty completely useless. I've previously bought 4 systems from OWC over the entirety of their existence, but I will not be purchasing anything from them ever again.
A simple boot-check before shipping me the device would've detected the issue, but OWC no longer cares about the quality of what they're selling you. Once it's in your hands, it's your problem... even when you have their "word" of a warranty. I cannot express strongly enough how disgusted I am at this company's standard of Customer Service."
“Thank you for the feedback. We are sorry to hear that the device you received is not working as expected. I did check with our team and found that this device was tested and had no errors when we looked it over. We are not sure what caused the device to have the errors that you have noticed but we appreciate you working with our representative in order to get you a refund for this product. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"I spoke with 2 gents who were SO friendly, I could hardly believe it! They were professional, knowledgeable, kind, patient, and encouraging. So I made a purchase!"
“Thank you for the feedback. We are happy to hear that the two representatives you spoke with were friendly, professional, knowledgeable, kind, patient, and encouraging. We are glad they were so wonderful that you made a purchase with us! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Adding to my array of OWC drives for backup, archive, and real-time storage."
“Thank you for your feedback! We are delighted to hear you are adding the Mercury Elite Pro Dual to your array of OWC drives! Please let us know if you have any questions. We look forward to seeing you soon.”
"I have great credit but using pay pal made this purchase very affordable! USING PAY PAL WAS A GOD-SEND!"
“Thank you for taking the time to write this positive feedback! We are glad to hear that using PayPal made your shopping experience even better! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/ ”
"Great shipping and description "
“Thank you for the feedback. We are glad to hear that you are happy with your experience. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Easy to select product and to enter shipping and payment info."
“Thank you for the feedback. We are happy to hear that you found it easy to find what you needed. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"I installed a new MacBook air battery and it didn’t work. Contacted Macsales and was offered a free replacement or refund.
Sent the battery back and received refund with no problem. Phone tech who helped me was excellent."
“Thank you for the feedback. We are sorry to hear that the battery did not work for you but are happy that we were able to assist you in getting that refund you needed. We will be sure to let that phone support representative know what a great job they did helping you out. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Was able to easily navigate the sight; find what I want along with all information; and place order seamlessly."
“Thank you for the feedback. We are happy to hear that you were able to find what you needed and order it with no issues. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you for the feedback. We appreciate you taking the time to let us know that your experience was simple and quick. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”