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Product & services pricing
3.98/5
Chance of future purchase:
4.08/5
Shipping & packaging:
4.27/5
Customer service:
3.94/5
Return/Replacement policy:
3.90/5
Featured Review


Verified
4/5

2024-03-30

Mac-focused shop doesn’t have Apple Pay?

"I was surprised to be prompted for a credit card number when checking out. I really don’t like providing an actual credit card number at all, and I find it especially strange that macsales.com doesn’t support the native Mac payment method."


Rep reply posted 2024-04-01
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your feedback! We do support Apple Pay! However, we are sorry to hear that the option wasn't showing up for you. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
1/5

2024-03-30

Product not received

"My purchase has yet to be confirmed as delivered yet I received an email asking to evaluate the product.
I’ve made an investment and expect to have it delivered safely. I will be calling customer service when they open to find out what’s going on…
"


Rep reply posted 2024-04-01
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that you have not received your product yet. The review that we sent out was based on your experience on our website and not the product itself. We have checked with our team in Canada and found that the product you purchased is currently out of stock, we are expecting more later this week. ”


Verified
3/5

2024-03-30

Customer Experience was challenging

"Ordering the parts and viewing the descriptions were very good.

Creating the account was met with constantly having to log back in, checking the delivery status was a headache, and now trying to return a part that doesn't fit is extremely time consuming.
"

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Rep reply posted 2024-04-01
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a good experience ordering what you needed. We will pass along the feedback you have given for creating an accounting and checking on the delivery. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-03-30

Great Choices

"Easy! Excellent Variety of Reasonable Products"


Rep reply posted 2024-04-01
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the amazing review! We are thrilled to hear that you found our product selection easy and diverse. Your kind words mean a lot to us, and we can't wait to continue providing you with excellent choices in the future.”


Verified
5/5

2024-03-30

USB A Hub

"Search on OWC found the USB A Hub that should allow me to expand the USB A ports on my Mac Mini."


Rep reply posted 2024-04-01
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for your fantastic 5-star review! We're thrilled to hear that the USB A Hub you found on our website is exactly what you needed to expand the ports on your Mac Mini. We appreciate your business and look forward to serving you again in the future!”


Verified
5/5

2024-03-30

Small order - Big help

"I ordered 5 specific cable connector types and lengths and the order was filled to perfection and mailed out pronto. "

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Rep reply posted 2024-04-01
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your order was just what you needed! We appreciate your support and look forward to assisting you with any future tech needs. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-29

Easy Purchase

"Website was very easy to understand and use."


Rep reply posted 2024-04-01
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for the amazing review! We are thrilled to hear that you found our website easy to navigate. Your feedback means the world to us! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-29

DavidY

"Ease and help in returns marks the quality of a company and guarantees the return of that customer in the future. "

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Rep reply posted 2024-03-29
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the positive feedback, DavidY! We're thrilled to hear that our easy return process made a difference for you. We appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-03-29

Online shopping should always be this good.

"First rate from website, to product, to price, transparency, shipping, communication. Family member already looking at hardware upgrade. "

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Rep reply posted 2024-03-29
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the amazing review! We are thrilled to hear that you had such a positive experience shopping with us. We appreciate your feedback and look forward to assisting your family member with their hardware upgrade. Enjoy your new products!”


Verified
5/5

2024-03-29

excellent

"excellent thank you very good "


Rep reply posted 2024-03-29
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you had an excellent experience with MacSales.com! Thank you so much for your kind words and for choosing to shop with us. We truly appreciate your support! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-29

Great product

"I am so impressed with the speed of completing my order. Also the item is perfect. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-29
A rep from MacSales.com, OWCAmanda, has responded:

“We are thrilled to hear that you are happy with your order! Thank you for taking the time to leave such a positive review. We always strive to provide fast and efficient service, and we're delighted to hear that we met your expectations. Enjoy your new item!”


Verified
5/5

2024-03-29

First Time Order

"Smooth and seamless experience."


Rep reply posted 2024-03-29
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your 5-star review! We're thrilled to hear that your first order with us was smooth and seamless. We appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-03-29

A great deal

"I have one of these on another Mac Pro and it's been great."


Rep reply posted 2024-03-29
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you have had a great experience with our product on your Mac Pro. We truly appreciate your support and look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-29

Best Price

"Needed a memory upgrade for my 27" iMac. Used OWC for a SSD upgraded. Checked them for the memory price and it was the best."


Rep reply posted 2024-03-29
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for choosing MacSales.com for your memory upgrade needs! We're thrilled to hear that you found the best price with us. Don't hesitate to reach out if you need anything else in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-29

Great help saving my MacBook Pro

"With the help on the OWC website, I was able to install a new hard drive, format it, install the OS, and get up and running again!"


Rep reply posted 2024-03-29
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for sharing your awesome experience with us! We're thrilled to hear that our products and resources were able to help you save your MacBook Pro. Enjoy your newly upgraded device and don't hesitate to reach out if you need any further assistance in the future. Happy computing!”