"La mia esperienza di acquisto con Milanoo è stata molto positiva.
Ho ordinato diverse parrucche cosplay e sono stata molto soddisfatta. Le parrucche erano morbide al tatto con una fibra robusta simile al capello umano e molto folte.
I tempi di consegna sono stati molto più veloci rispetto ad altri siti dove ho acquistato.
Di sicuro continuerò ad acquistare da Milanoo. "

"One of the best place to shop online.

fast delivery and customer care is excellent.

My only wish is that they have more products that have lots of discounts or coupons."

"Wow I usually don t write these kind of review s but the service and the quality i got from these guys is amazing. I cant such long reviews though. But must say Milanoo provide really good stuff. I order a Jacket to gift my friend and was worried about delivery but it came so quick and jacket is just like i wanted.must buy. thanks again guys great job"

"I'll buy bridal Shoes online from Milanoo last April for my sister wedding and i was very satisfied with the item and packaging.They handled my shoes with profesional packaging ship the tomorrow after receive my payment.I will suggest Milanoo to every person who want to buy online.Thumb up for Milanoo."

"Ottima esperienza ottimo rapporto qualità prezzo, lo staff ha risposto molto cortesemente ad ogni mio dubbio e anche se i tempi di spedizione non sono esattamente brevi ne vale davvero la pena aspettare un po'! Ripeteró sicuramente la mia esperienza d'acquisto!"

"I realy love MIlanoo. They always sent me a very beautiful items and true to the picture. the staff also very nice and the package come very fast. Hail Milanoo.."

"I'm so happy to buy dress in milanoo.com, this is cheapest fashion shopping online. i don't need to leave my house to buy the dress just open my internet browser and open milanoo.com. it's easy."

"I loved the fuchsia skirt I received from Milanoo. The quality and color is brilliant. Milanoo is one of the few sites I shop from, who share exactly the same picture as the product is originally. Everyone around me loves the skirt. Thank you Milanoo"

"I love the way that the milanoo website is set up and ill most likely keep shopping here. I just got the cosplay costumes i ordered and i love how the materials feel, good quality!"

"The dress it's ok, very detailed.
The staff was very gentle and kind and the expedition was fast.
I'm very satisfacted!"

"I never purchased online but when I saw Milanoo.com's products they were so amazing that I couldn't resist and ordered a shoe. I wasn't expecting such a quick response and got my shoe is few days at my home in Pakistan. The shoe was same as it looked in picture. there after sales services are also very good. I would recommend people to purchase online through Milanoo.com as they are cost effective, efficient and trustworthy. "

"I ordered a Steampunk pair of pants and a jacket for my fiance for our September wedding. I provided the correct measurements to Milanoo (I know how to measure- I would have made the outfit myself, however after Hurricane Sandy my house burned down and we're living in a studio apartment until our new home is built so I have none of my former sewing materials and machines). Needless to say I do know how to measure a person. I provided the EXACT measurements that were required.
When the items came we were more than excited- it seemed our misfortune was fading and we could again look towards our wedding. Well, when my fiance tried on the clothing - it was horrible. The pants waist falls 7 inches below the waist and there is no room in the back for my fiance's backside. The circumference of the thighs was not correct and they are too tight around.

The Jacket is no better. My fiance can hardly fit his biceps through the armsyche and if he attempts to lower his arms he would indeed rip the back of the jacket.

I contacted Milanoo about these problems and even showed photos of how poorly the items fit. I requested the ability to send the items back (at my expense) to have the mistakes corrected. I was then told that custom items may not be returned. I explained I did not want to return the items I wanted them fixed so they would fit. I was told in early to mid May to send photos of the items on my fiance with the tape measure showing the exact measurements and to prove I did not make the mistake. On or about May 10, I sent back 10 photos of each measurement that was incorrect(i.e. where the waist of the pants fell 7 inches below his natural waist, where the armsyche measurements were off, the chest and back measurements correctly given, etc). I received an email stating that they would look into the matter. On May 20 I emailed the company again and re attached the photos on their website and asked what would be done to rectify THEIR mistakes. A response email was sent by Milanoo assuring me that they would soon contact me with a resolution. TOday is June 1, 2013 and I have still not heard back. We want these items for our wedding and are still willing to ship them back (at our expense) to have them corrected. However with the expense of building a new house, moving, storage and buying items we are not in the position to afford to purchase new wedding items from Milanoo or anywhere else. It's a shame too- our wedding has a Steampunk theme and I would have recommended Milanoo to all of our guests wanting to participate in the costumed look of the wedding (several hundred, I might add). I cannot, in good conscience recommend this company to anyone...ever.

UPDATE: 6/4/2013
Someone did respond to me and asked me to email them photos, but only attach 5MBs worth of data to the email. I have over 10 photos to show them. Therefore to do as Milanoo requested, I sent 3 emails with attachments as requested. I then received an email asking me to send them photos of the clothing on my fiance with the measurements. I sent then 9 photos of my fiance with the clothing on and the measuring tape around him showing the actual (and might I add- accurate) measurements). It seems as if Milanoo does not want to really help in this situation - they keep asking for photos they have had since May, they keep asking for the exact same proofs over and over again. All I want is for the company to take the clothing back, FIX THE INCORRECT ITEMS and return the clothing to me. The pants that Milanoo sent has (for lack of a better word) no butt room and therefore do not fit him. The Jacket has not bicep room and therefore does not fit him. This needs to be corrected or my money refunded. This back and forth BS asking for the same photos over and over and over again is utterly ridiculous and not good customer service.

UPDATE JUNE 5, 2013- THEY KEEP ASKING FOR THE EXACT SAME THING- here are the most recent emails:
Dear Stewart,

Thanks for your kind email.

We could not identify the problem from the pic you sent.

If you think the hip size of the item is not right, you should circle the hip with tape ruler and then show us the clear measurements.

Could you please follow the attached photos to do it.

Once we check and confirm it, we would like to solve it for you.


Please do not worry, we just need the clearer data and then solve the problem for you? dear:)

Thanks for your kind understanding.

Have a nice day.




--------------- Original Message ---------------
From: [alimah1223]
To: ****@****
Subject: Fw: Poor workmanship - Photos Part 2

He's wearing the clothing in these photos

To
****@****
3 Attachments879KBSlideshowSave all to
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Dear Matthew,

Thanks for your kind email.

We feel sorry for that we could not identify the problem.

The measurements we need is the measurements of the item when you put it on, not the measurements of yours.

Please kindly find the attached photos for your kind reference.

Once we check and confirm it, we would like to solve it for you soon.

Your kind understanding is do highly appreciated.

Have a nice day.


----- Forwarded Message -----
From: alimah1223
To: MilanooSupport
Sent: Monday, June 3, 2013 6:58 AM
Subject: Re: Poor workmanship - Photos Part 2


From: MilanooSupport
To: "alimah1223"
Sent: Sunday, June 2, 2013 11:32 PM
Subject: RE: Poor workmanship

Dear Matthew,

We feel sorry for that.

Since you did not replied us for a week, the case has been closed automatically, we could not see the email from the closed case.

And we feel sorry for that we could not find your attached photos.

And could you please kindly sent that again.

We would like to help you.


You have 3 ways to upload the photos.
1: Send a reply to this email with attachment
2: Create a new after-sales case through the HELP CENTER link and click UPLOAD to send us photos.
3: Send us photos directly to the email ****@****

But be sure the total size of the photos should be within 5mb.


Please advise.

Your kind understanding is do highly appreciated.

Have a nice day.



--------------- Original Message ---------------
From: [alimah1223]
Sent: 2013-5-20 AM10:33
To:
Subject: Poor workmanship

I am still waiting to hear from you about this situation. I attached the photos as requested and required. Please advise.






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"Perfetto,bellissimi ottima organizazzione,sedizione velocissima.le mie figlie sono molto soddisfatte ed io nonostante qualche dubbio per la provenienza cosi remota,non ho piu' nessun problema!!!!Dieci e lode a tutto lo staff!!!!"

"I love the bathing suit I got! It's great quality! I would only suggest to do the measurements because this one ran small. I am always a medium, but in this case I am a large, so I will exchange it. Otherwise, so worth it!"

"mianoo es una pagina muy buena yo personalmente se la recomendaria a todo el mundo.me encanta."