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Verified
5/5

2013-05-21

"
Milanoo is such a hidden treasure!!! The selection of fashion is simply amazing! Been shopping and selling in online for years. Overall this boutique offers high quality and cool men clothing for reasonable prices. Always deliver in time. Definitely a must-visit for those of you who like their clothing gorgeous, affordable, and fly.
"

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Verified
5/5

2013-05-20

"Wow is all I can say! Everything I received came in great packaging, and it came a day before I expected it! Yay! The quality is fabulous....it is a WAY large bargin for what you pay! I thank Milanoo for this. I was skeptical to order at first and was scared of horrid quality but no people! It is great! I ordered 3 maxi dresses, a pair of black wedges, and a bathing suit! They all fit WONDERFULLY except the bathing suit. The top is a tiny bit too tight but oh well, it's not too bad and its not overly uncomfortable! i order a dress for my sister and SHE LOVES IT! Like it seriously what she was looking for. They did a great job in every aspect and I will definitely be shopping there again! "

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Verified
5/5

2013-05-20

"The quality was pretty good considering it is not a well known brand. The shoes I got were very cheap and they were a decent quality, almost the same quality as shoes from Forever 21. I loved that they were cheap and also matched my size exactly. I would prefer a belt rather than a hook to do them up. The customer service was very fast, I got replies within 2 hours. The shipping was fast, but it is pretty pricey."

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Verified
1/5

2013-05-19

"Milanoo's reviews are very mixed but mostly positive so I gave the company a chance anyways. I ordered a cosplay costume for an upcoming convention and after checking the arrival time I figured it would be safe. The costume was supposed to arrive today and it has not even been shipped.
I have looked at the reviews once more and began thinking that perhaps I ordered it when there is a lot of demand. However, the convention season (and therefore the demand for costumes) is not until the beginning of June. After looking at the reviews I have come to the conclusion that Milanoo does not know how to handle mistakes. Either the costumer is satisfied or they are completely dissatisfied due to lack of participation by Milanoo.
If there is a reason as to why the order is going to be delayed it should have been explained before the order was placed. It should not be given after the costumer complains. They also will not answer your questions. If they do (eventually) answer your questions I expect that you will not receive an answer in a long time. (Much like your order)
Overall do not buy from Milanoo if you need your order to arrive on time. I cannot account for the quality of the product since I do not have it.
"

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Rep reply posted 2013-05-20
A rep from Milanoo, milan2011, has responded:

“Dear cretin,
Please accept our sincerest apology for any troubles we've brought to you.

With reference to the order number and issue you mentioned here ,I'd be happy to inform you that your order is already been shipped out by Fedex with the tracking number 548204912590 at today.Sincerely sorry for that it's absolutely our fault for not meeting the promised arrival time.Please kindly believe us we'll do much better in future and pay more attention to control the processing time.

Thanks a lot for your understanding,it would be our great honor to get your continuous support and keep watching us .

Greatly appreciated!”


Verified
2/5

2013-05-18

"I purchased the Black Casual PU Leather Shoulder Bag For Women. The quality of the product is not as great as their other PU Leather products. The bag came with pieces of string frayed. I could tell the quality wasn't very good. I was dissapointed with this purchase. It still is a cute bag. It fits perfectly as a crossbody. It is long. I am 5'8 and on my shoulder it hangs until below my hips! "

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Rep reply posted 2013-05-21
A rep from Milanoo, milan2011, has responded:

“Dear bianney21,
We're truly grateful for your purchase.It's so kind of you to sharing your shopping experience with us.

As per the issue you mentioned,we've already opened a ticket to follow up your concerns.The case number is 00347817.Please do kindly have a check of your inbox to keep following up it.

Many thanks and best regards for you.”


Verified
5/5

2013-05-17

"Sehr geehrte Damen und Herren
Ich bin total überrascht über die schnelle Lieferung.
Qualität der Ware wunderbar!
Aber leider stimmen die Maße mit den Größen nicht.
Werde die Ware nocheinmal bestellen.
Hoffe doch das mir dann die Versandkosten erspart bleiben!
Mit freundlichen Grüssen
Klaus Hoberg
"

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Verified
5/5

2013-05-17

"Milanoo has been a great resource for swimsuits, dresses, shoes, stockings, jewelry and nail appliques.
Low prices allow ordering a variety of things an easy, fun and exciting experience.
The quality is according to what you pay for. (I have had to sew broken seems coming apart and superglue rhinestones falling off shoes. Some dresses are made with thin and see-through material, so slips are necessary to wear underneath.)
Shipping is usually accurate to their estimations - depending on location of delivery.
I love their small size availability, as being a very petite Asian in a "go-large" American market makes it difficult to find anything age-appropriate to wear!
I would recommend Milanoo to anyone who is looking for a fun shopping experience!
"

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Verified
5/5

2013-05-17

"Ho ricevuto il mio abito da sposa ieri (una settimana prima di quanto mi avessero assicurato) e dopo tanti dubbi e scoraggiamenti da parte di molte persone quando l'ho provato mi sono commossa perché sembrava essere cucito sulla mia pelle.. Sono soddisfattissima e penso che non smetterò di comprare.. La qualità del tessuto é ottima ed anche i ricami molto soddisfacenti.. Consigliato!!!"

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Verified
4/5

2013-05-17

"The swim suit are just as cute in person as they are on the website. They do run small so just order them a size bigger then you would normally order and you will love them. The material is good and the prices are low what more could you ask for. "

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Verified
5/5

2013-05-17

"Milanoo is awesome! I had been looking around everywhere for the perfect outfit for an engagement party when I finally came across their store. I found the perfect dress, and was even able to find matching shoes and purse to complete the outfit. They arrived so quickly, and I was even happier when I saw the outfit in person. The dress was even more beautiful in person and the shoes and purse matched perfectly. They also had great customer service, I was worried they wouldn't arrive on time for the party but they were so polite and assured me there was nothing to worry about. This is truly the best company with the best products and prices!"

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Verified
5/5

2013-05-15

"This store rocks :D I was a little hesitant ordering from overseas but I'm very glad I did!
My order: a lavender collared button up, a long chiffon skirt, a BEAUTIFUL green scarf, and a small 6$ green bag.
It got to me SO FAST & I'm soooo happy it got here early because I'm planning on packing everything for my upcoming vacation soon.
Needless to say, everything looks great and exceeded my expectations. I'm actually already wearing the long skirt and I just got the package an hour ago lol. One thing I would recommend is checking out their discounts/sales because it saved me a lot of $.

I would definitely shop here again! :) x
"

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Verified
5/5

2013-05-15

"i just want to say i love this site. Milanoo is amazing i just recently found this site and i will be back for more the item i purchased was better than expected i say 5 stars for sure."

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Verified
1/5

2013-05-14

"Do not order from Milanoo. Ordered a swimsuit and the size was far from standard. Could not return it because of policy of no returning swimsuits and intimate apparel. I am just out $35.00. They were very smug in answering and told me I should have checked the size chart better. When we removed it from the package and held it up we thought they had made a mistake and sent a child's swimsuit.

Milanoo's reply to this review was to tell me I should try to prove the size chart is wrong. I am not interested in playing those games. The point is I was very dissatisfied with the product I received. The statement that customer satisfaction is their number one priority is absolutely not true.
"

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Rep reply posted 2013-05-15
A rep from Milanoo, milan2011, has responded:

“Dear karensherley,
We would like to apologize for any inconvenience we have brought to you.Please do kindly advised that we always take our customers' satisfaction as the No.1 priority for us.

To ensure the most suitable solution could be offered for our distinguished customers when they need further assistance ,return policy and size chart are announced on each item page for them to stay on the top of our site.We're very sorry for that the swimsuit could not meet your expectations.If the arrival product comes in a wrong size than "size chart "listing,please kindly show us some detailed pics of the measurements you received .We'll take our responsibility for your loss if it's turns out to be our fault.

Your understanding would be highly appreciated !

Greatly thanks and best regards for you.”


Verified
5/5

2013-05-14

"ha llegado el día previsto, y todo correcto, me ha encantado, os aseguro que volveré a comprar."

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Verified
1/5

2013-05-14

"Terrible site. I had ordered a pair of boots from them and they arrived in awful condition as they did little to nothing in regards to packaging. The box was mutilated, and with nothing more than one sheet of tissue paper not even large enough to cover the product inside, the boots themselves were in terrible condition. To make matters worse, the shipping condition aside, the item itself was very badly constructed and the wrong size to top it off.

Trying to contact anyone on the site is an utter nightmare. Their account system does not work properly and don't even bother with an email; you'll just get a mailerdaemon response letting you know the server is full. Obviously they get complaints quite frequently. And even when you do manage to hunt down return information, you get the wonderful surprise of finding out that return shipping is almost the same price, if not more than the item itself (in this case over $60), so in the end doing a return for their mistake and shoddy work still leaves you out the cost of the product. I would not recommend ordering from this site at all.

UPDATE: For would be buyers from this site, I would like to update you on the situation. The instant I realized the condition of the item and that fact that it was the wrong item, I filed a PayPal dispute (even prior to writing this review). At which time, Milanoo naturally denied the refund and I escalated it to a claim. In less than 24 hours we were notified by PayPal that our refund had been approved (pending return of the item). Shortly thereafter Milanoo sent me an email of their own claiming that they had issued a full refund to my account. Not that they were in the process of doing so, but that the money was already there and I should check my account. Mind you, because PayPal is now involved they are the ones to seize and distribute funds, not Milanoo. At this stage (since I have not yet shipped the item out and intended to do so today on 5/16/2013 which means funds are still in limbo and the claim is not officially complete) I have every reason to believe this is a shifty tactic by them to make me believe they had returned my money in hopes of the claim being cancelled. I imagine since they probably get complaints quite frequently, this was probably a way to avoid getting their account shut down.

ADVICE: Do not buy from this site.

In the event that for whatever reason you are daring enough to, make payment via PayPal. In the event that something goes wrong they can act as the middle man and ensure you get your rightful refund.

Keep records of eveything! Do not for one second go on their word and their word alone! Cover all bases and keep thorough records of all contact attempts, orders and so forth. Don't put yourself in a position to get taken.
"

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Rep reply posted 2013-05-15
A rep from Milanoo, milan2011, has responded:

“Dear customer ,

We would like to find out the most equitable way to solve the issue you mentioned here.Could you please email us your correct order number to cs_en@milanoo.com?Or live chat with us through EST 21:00pm to 11:30am time being .Our contact number is (00)86-28-6555-4191.We'll open a ticket to follow up the issue once we get your further reply.

Many thanks and best regards for you .”