"DO NOT ORDER FROM THIS SITE!!!!! I ordered 3 dresses from them for my bridesmaids and the first one got here and it's 2 sizes too small!!! so I decided I wanted to cancel my other ones I can't have them not knowing if there sizes won't fit! They told me I could cancel and get half of my shipping cost back but that was it!! so I could get $10 per dress back with NO DRESS when I paid $100 PER DRESS WHY THE HELL WOULD SOMEONE WANT TO DO THAT? Just avoid the drama and BAD customer service!
I HAVE CONTACTED AND CALLED THAT IS WHAT YOUTOLD ME!!!!! I WANT A FULL RFUND i AM CURRENTLY DOING A DISPUTE WITH PAYPAL AND MY BANK OVER THIS BULLCRAP!! "
"tutto perfetto e spedizione super puntuale ! a presto !"
"I will start this review by saying that I had done my research before purchasing my item from Milanoo. There are a lot of negative reviews but I decided to take a chance on them since the item that I ordered would be perfect for an event that I am attending and the price was even better. I placed my order on 4/27 and received it on 5/7. I was amazed at how fast it got to me! Throughout the process I stayed in contact with Milanoo's customer service and they were so nice and got back to me promptly (understandably there is a substantial time difference). Obviously anyone would want to use caution when ordering anything online nowadays, but I'm so happy I took a chance on Milanoo. I will continue to visit their website when I am in need of a cute club outfit!"
"Milanoo has got to be my favorite place to shop online.. Huge selection of fun, high quality products at great prices. My orders always arrive quickly and better than expected. Customer service is great, excellent communication and very helpful. Highly recommend Milanoo to anyone looking for quality clothes at great prices!"
"I ordered a grape wig from Milanoo. It is one of the best wigs I have ever gotten, and it was only $25! It is very soft, and easy to brush, as well as being really, really thick so that it looks quite realistic.
A sign of a good wig is when people you haven't seen in years come up to you and say "Wow. I love your hair - it's so different now!" And that's what happened when I wore this one out the other night!
Shipping was also reasonably quick. Highly recommended."
"I order some Leggings and a pair of shoes. The cartoon leggings were nice. I am looking for another pair but different color of coarse. Items were nicely packed and shipped to me in a timely fashion. Ready check the website again for another pair of shoes and leggings."
"This was my first time ordering from Milanoo and I was very pleased with my purchase. The product was a good quality and fit. I believe I will be buying more from Milanoo."
"Ordered a black butler cosplay costume and i was more than satisfied with the product i received. The style matched exactly to the picture on their website and the fitting was near perfect as well. Quality of the material is what you would expect considering the price but overall, i am highly pleased with my purchase and would definitely recommend others who are looking for cosplay costumes to Milanoo.com"
"I must admit, I was excited at first to find the dress of my dreams for prom, a month ahead of time. I placed my order and waited in anticipation for the gown to show up. However a whole month and two weeks have passed and no gown. I ended up spending another small fortune to buy another dress that was gorgeous but not the look I was going for. Four days from my prom they eve told me that a message from the manufacturer said it would take 3-5 days to finish making. Its been two weeks since then and still no change in status even though its way past the estimated date of arrival. I've messaged Milanoo at least thirty times as the weeks go by and now I'm contemplating that its just fraud. They haven't kept their word so far and now I'm just wondering if their was never any dress to begin with. One down fall of Milanoo's is that they are not i direct communication with their manufacturers. They should be, all good companies known that to run successfully you need to be able to have contact with whatever companies are involved with yours. Then they tell me I can be refunded, that's another fault of theirs because they will ultimately loose more clients than they make especially by word of mouth. They should keep their promises and put the fire under the bums of the manufacturer. I can definitely say I will never shop here again, and I will warn all my friends never to shop here on the chance that they too will go through the same problem."
“Dear kitkat981,
We would like to express our apology for any inconveniences we have caused you.
It's our fault for did not meet the initial arrival time of your order ,and we wish to take full responsibility of your loss as full-refund you.More optimized customer service policy will be figured out to solve this kind of cases more effectively.Your kind suggestion means a lot to us ,we're truly appreciated for your support.
In addition,we'll pay more attention to our factory to make sure the dresses could be tailored in a timely manner for wedding peak time through
Feb to May.Your continuous support and attention is the most important motivation for us.
Thanks a lot for your understanding!Wish a nice day!”
"I ordered Black lace pumps from Milanoo. The package reached me within 2 days. (I live in India).The quality is brilliant and so is the comfort level. Trust me when I say that I'm not comfortable in high-heels but this particular pair, changed my perception. I can RUN in these heels! *I'm not kidding*"
"The dress is true to size, and the shipping was really fast. Highly recommended! "
"I ordered shoes and T-shirt from Milanoo and I love them! So so cute! The shipping was very fast. And products quality is impressive. I definitely recommend this shop! It has loads of cute and trendy items."
"Placed order and received items approximately one month later (knowing it would coming from China). I was pleasantly surprised to find the items ordered as they were on the website. All fit and all good. Cant beat prices...you get what you pay for and thensome.
Thank you. Will order from again.."
"I like milanoo's shopping experience it was very fun and easy to find what i was looking for they have so many diffrent things to choose from. The product that i bought is very good quality for a very good price it took almost no time for my order to arrive iam very happy with the milanoo service and i'm gonna keep using them for more online purchases."
"Good service , product was as described. "
A rep from Milanoo, milan2011, has responded:
“Dear ajraines,
We're so sorry for the troubles you've experienced .And we wish to figure out the exact issue you mentioned here.
Under normal conditions ,there should not be only half of your shipping cost back to you if you wanna cancel your order according to our cancellation policy at the following link http://www.milanoo.com/help/index-id-1079-keyword-cancel.html.There might be some misunderstanding happened.
Would you please inform us the correct order number so that we could assist you in an effective way?Please do kindly count on us ,we'll do our best to solve the issue fairly.
Please feel free to reach out us via sending email to "cs_en@milanoo.com" or live chat with us during EST 21:00 PM - 11:30 AM through Mon to Sun.Our customer service contact number is 0086-28-6555-4191.
Best regards for you.
Thanks!”