"I bought an evening gown fro this site. A grape coloured sweatheart neck, fishtail design. My experience of the site in general was good. The usebility was good, and the products and prices were clearly labelled. The site was easy to navigate and offered a shopping bag service, so that I could keep browsing for accessories etc. while adding things to my basket.
As for the service,it was excellent. I ordered on a day when they were running a free shipping deal, which meant that I didnt have to pay delivery cots. This, for me is a real benefit that I look for when shopping online. There are no hidden costs, when you get to the checkout. My delivery took a few days to come, but that is standard I guess.
Now, on to the product. My dress was beautiful, exactly as I had expected from the picture. The quality of material, stitching and tailoring was perfect. Overall a really good experience with this website, and I will definitley be ordering from here again."

"I ordered a black Spider-Man suit, and I had several questions after ordering. All questions were answered within the next day. The order was processed and shipped quickly. It arrived in great condition, and I found more features on it than I thought. It is a high-quality fabric with solid construction. I am so excited to wear it for years to come! Thank you!!"

"Sérieux malgré délai de livraison un peu long mais pour le prix ça vaut le coup d'attendre un peu."

"SITO FANTASTICO!!!
scarpe bellisssime, introvabili e perfette!
Servizio clienti gentilissimo e rapidissimo!
Spedizione veloce e monitorabile !!!"

"ottima mercie x qualità prezzo... anche con la spedizione economica i pacchi arrivano in poco tempo..."

"I ordered (for the first time) three pair of shoes. The quality was cheap and the size of one was too big. So the does not fit at all. They were bigger more than one size up. I'm really disappointed as I was waited almost 2 month (!) for my order.
Last but not least I had to pay 50€ tax/duty, this is the half of the price of my order. So at least it is so expensice. The bill/ duty declaretion was declared wrong by milanoo so they had to open my package and I have to pay a administrative charge too. I hab really pay dearly..."

"I love Milanoo.com because they have a lot of trendy and cool cothes! i love the shoes too! I love this online shop web! and their shoes are my favs! and super cheap
I bought one of their shoes! are so comfy and super trendy! I love wear its!"

"My new pair of wedges from Milanoo is very cute. I love the perforated lace detail and surprisingly very light hence comfy to walk in! The only thing that a bit turned me off is the stitching isn't as good as I imagined. And the process for shipping took a bit longer as usual, the shipping was very fast with EMS, tough. Would definitely recommend Milanoo to everyone since it's not my first time and I always feel happy with what I received."

"I purchased a dress for my bridesmaid and it is beautiful! The color is exactly what I was expecting, the delivery time went smoothly, and the quality of the dress is fantastic! It looks EXACTLY like it does online and I will now complete my vow renewal order with the rest of the attendants and I purchasing our dresses as well! I love the fact that I could track the purchase on their site, that they returned my questions promptly and that their facebook page was responsive as well. "

"Sehr Zufieden promte lieferung"

"1st time purchasing from Milanoo to say the least I am very disappointed. I purchased three pair of high heels for almost $200. The quality of the shoe is very cheap and reaks of spray paint ordor. One pair of shoes I purchased was badly damaged upon arrival which took about a MONTH for them to arrive. I do not recommend Milanoo to anyone and will not be purchasing any items from them ever again. What a total waste of my time and money. Please take my advice and run!I tried contacting the company via phone it's an international number. I just opened a RMA claim with them and paypal for the damage shoes. Let's see how this goes......."

"I ordered one of milanoo's formal gowns in April for a masquerade ball I will be attending in June. Apparently that wsnt enough time to custom make my dress. Instead of receiving my dress when they said it would arrive, I received it 3 weeks after that and it wasnt even finished. The dress itself is beautiful and good quality but the embellishment on the dress wasnt put on. Now I have to pay someone to put them on. Im very disappointed with their service. On the positive note, they were very quick to respond to my emails and when I told them to send me my dress ASAP, they hussled with it."

"My son told me to buy party costume as their playgroup was arranging a halloween party and event. I searched very hard to get the best deal at a very low price, but was unsuccessful to find at the best cost. My husband gave an option to search online to find best deal so that I can buy this halloween costume for him. I found Milanoo and was happy to find one of the category selling these kids halloween party wears. This website has a very wide variety of kids party wear to choose from. I was really glad to find some of the best quality kids wear at a very low price on this website."

"Milanoo may have the dress you want at the price you want, but you must be sure to order weeks or months in advance. Expedited shipping of 3-5 business days may mean 3 weeks from the date you ordered the item.

Customer service is not reachable via e-mail, or online chat. Unless you have a cell phone with an international phone plan, that may be your only option to receive some type of customer service.

After logging in to my account five times, on different days, and setting up a new account, I had no success and received a pop-up window "...account has not been passed the verification...".

The e-mail address they send in your confirmation says "do not reply to this e-mail", however in the next sentence it says "...feel free to contact us via email address ....****@****" (which is the same as their sender email). If you do send an email to that address, a reply is sent back in a foreign language (Chinese?). Try to find another email address on their "contact us" page and your search will end as there is no other email.

Try using their online chat feature during their posted hours of operation and you'll wait 30 minutes with nothing more than "...operators are currently assisting others...".

Alas, I have not received my item. I have not received a reply from Milanoo. I am requesting a full refund for the frustration, delayed delivery, and unsatisfactory customer service.
"

"Milanoo just informed me that Fed Ex destroyed my package. I think instead of saying I won't order from Milanoo ever again, I'll say I just won't order from any place over seas ever again. It was way too much trouble for what it was worth. Supposedly I'll get a 60% refund according to the last email. I'll be happy with anything I get back."