"Milanoo service is wonderful! they serve me very carefully and impeccably, even if I have obstacles they understand me and with great patience by offering me aids and solutions, perpetually organized and politely, What to say more! I am more than satisfied! thank you very much Milanoo!!!"

"VERY BAD EXPERIENCE. My story: http://goo.gl/kIIN0 -- Company is located in China. I ordered 6 pairs of shoes. It took 60 days (really) from order to items to arrive. The problems with the shoes were many: the leather smelled weird and heavy, soles of the foot were wrinkled, there were glue spots on the sole, color was not as pictured in their web site; especially the "luxury" gold colored shoes appeared brighter in pictures, but were much darker and not appealing in real.

The shipping costs from China were very high, about ~20% of the total price. The customer service couldn't really offer real, practical help to solve issues in time. When asked, the Live Chat operators said they didn't have direct phone numbers available to them to call at Milanoo internal departments to get things moving. All the Live Chat people seem to do is to forward emails to "Departments which are responsible for xxx and yyy". Very bureaucratic. If you don't respond to Milanoo's emails every 6 days, you receive a message saying that the case will be closed in 24h unless a new contact is made.

If you happen to have the stamina to ask for a RMA, to take pictures (they seem to expect it), write a 10 pages PDF document with all the defects described, package and ship all back to them...good luck. Expect very hard times to take your return case treated in due time. Their Live Chat person even told that processing time for a RMA might take 1-3 months. Read that sentence again.

My case took 3 months from order to RMA and refund. Without a help of a native chinese friend to press the case I believe I wouldn't have got *any* chance of getting my money back.

[About Milanoo's reponse]
"After a full conduction (...) allow me explain that the long processing time of your order is caused by the spring festival". The Chinese New Year, also known as the Spring Festival, lasts actually for almost half, not full, of a month. The exact days are different in every year according to the Chinese lunar calendar. The 2013 Year of Snake the festival times were around February 3-24. The *24th* day is the fifteenth day of the lunar New Year (also referred to Lantern Festival) and it *ends* the Spring Festival activities and *all* *things* *are* *back* *to* *normal* *after* *that* *day*. I placed my order 2013-02-10 (during Spring festival; festival ended 2013-02-24) but only 2013-03-20 was the package dispatched from China; a month *after* the end of the Spring festival. Likewise, after the return, I battled for 2 weeks trying to get a clear answer when the refund will be issued. Dates were never given. It was always a vague "in few days" or "soon". Without direct phone calls by a Chinese friend to Milanoo I feel the contacts would have just worn you down with lot of empty promises and empty pocket."

"This site is awesome. I was afraid of online shopping but this built my confidence on e-shopping. The dress quality along with the express delivery made me fall for this site. Also the kind customer support Service added to the stars."

"I've done many transactions with Milanoo and I've always had a good experience with them. I would definitely use them again!
"

"Everything fit perfectly. The only thing that was too short was the white blouse and the red string, but I think it is difficult to make everything fine, when the customer can't be at that place to take every little dimension. Maybe I find a way with the string to take a longer one to do a ribbon with it. Only the white blouse would be problematic. But I would order again cause I am satisfied with the rest of the Maid clothes."

"I love the products on this site. I have bought a lot of my dresses and costumes here. The good part is shipping to the US is faster than I anticipate. The clothing is always as described, and the products are top-notch. Additionally, their sizing guides are right on point, everything I've bought has fit perfectly."

"Les chaussures sont conformes avec les photos du site elles sont très belle malheureusement faut faire attention au pointure car j'ai pris 37Eur qui correspond à un 36 taille chinoise mais en réalité il correspond à un 36Eur aussi!!! je suis très déçu car j'étais tellement contente de les avoir enfin et je ne peux pas les mettre"

"A reliable site for online shopping. Excellent quality and express service. Also the low cost added to the value of the service. I would recommend all to choose MILANOO for shopping."

"While searching for a wedding dress for my would be wife, I came across this site. I found it extremely useful with a wide variety to choose from. With excellent quality of dress material at an affordable price, it offers in-time delivery and good customer support services. I would shop from this site again."

"I bought two items in the store, a dress and a pair of shoes and I was surprised with the quality of products. Arrived quickly and well packaged. Loved it and will buy again."

"It was a great shopping experience for me, when I placed order for the first time at milanoo.com. I order for a night gown for me. It looked pretty cool at the display. So I ordered and when I received it, it seems it is more beautiful than before. It fit me perfectly and the quality is also satisfactory. Good shipping service, low cost, over all pleasing service."

"Ich habe leider auf meine Sendung sehr lange gewartet(4 Wochen).
Das Kleid und Schuhe sehen genau so wie auf dem Bild aus. Aber die EU Größe 36,5 ist leider in Wirklichkeit EU 33. Sogar meine Tochter kann nicht die tragen.Diese Schuhe sind sehr klein!!!! Die Verzollung der Sendung hat uns unerwartet noch 78€ gekostet. Also, Umtausch ist ausgeschlossen. Tja, wegen Zollkosten und langer Wartezeit werde ich nicht mehr bei Milanoo kaufen. Grüße"

"Their product quality and the service quality as well, both are very good and praiseworthy. Last month I ordered an evening dress for me, it fit me nicely and was delivered within scheduled time. They just offered me an incredible service. Loved it."

"I enjoy shopping at milanoo.com Their specialty is that, they have a huge collection which offers you a wide range of choice. You can easily pick up one as you wish from any category. The price is also moderate in comparison to the quality. Pretty good service in fact."

"Recibí un vestido de ellos, es estilo lolia, un estilo que vengo usando hace ya 4 años. Cuando lo saqué del paquete quedé encantada con las telas, las puntillas y las terminaciones. Yo suelo hacerme mis propios vestidos y son muy quisquillosa con la calidad de los mismos. Lo voy a tener que arreglar en la parte de los breteles porque me quedan cortos y por ende el escote alto. En mi caso pedí un talle M porque soy muy alta (mido 1,75m), y cuando le estire los breteles el largo me va a quedar perfecto. Espero que solucionen este problema para las que reciban este vestido y no sepan coser.
Les dejo una foto para que vean la calidad:

http://s597.photobucket.com/user/asalisooz/media/IMG_5613_zps53a48966.jpg.html"