"website advertises free gift with purchase, but after online chat with customer service and 8 emails over 4 days with customer service, they could only come up with reasons why I it was my error that the free item could not be added to my order. Very poor customer service and fraudulent bait and switch advertising.

Their reply to my rating is typical of the emails I received, blaming me for the error. Neither I or their online customer service rep on chat could figure out how to get the gift item into my cart. Successive emails told me to "try" various things, but nothing worked and in the end blamed me for not getting the item into my cart. I still believe it was a cheap marketing trick that they never intended to fulfill. It angers me that even here they are trying to blame me for not putting the item in the cart prior to checkout!"

"My experience with their customer service! it has been a cat mouse game for the past three weeks!

I was so excited when i put my order through, i order 3 bathing suits and two dresses. I ordered them specifically for my trip i am taking to Mexico. I sent it through wire bank transfer due to the 1.5% discount. I get an email back saying the money i had sent was short by $17.65. By the time i received that email, my boyfriend had surprised me with mutiple bathing suits, my original order through Milanoo was bathing suits. So i decided that i want to cancel my order, due to the fact that i didnt need them anymore. I did not get a order confirmation, so nothing to my knowledge was processed except for them already recevieing my money order. I sent an email telling them my story, and saying that i would like to cancel the wire transfer and have my money wired/sent back to me. So they told me that i needed to get my bank information, so i gave them all the information they needed in order to make the tranfers sucessful. I wait about 2 days and i get an email saying that my infromation is incorrect, my IBAN number didnt work, But me being canadian we dont have IBAN for our banks. So i told them that the number i gave them is the canadian version of an IBAN number, i know it was right because i got it directly from my bank teller's twice! After mutiple "tries" on their end they tell me that they cant wire it back to my bank account. I get an email from them stating that they can refund the money through my mastercard or paypal. So i gave them my materscard information.. wait 2 days and then they said that it wont work! So they advise me to make a paypal account. So i go ahead and make a paypal account! they didnt ask for any information for my paypal account. So i just gave them my username?! ( i asked the 3 times what information i need from my paypal account in order to complete the money refund). and they NEVER answered back. So i figured that my username must of worked, i get an email stating that i will be sent my money through pay pal and will have it in my account within 3-5 business days! (I get this email on March 21st 2013)! 3- 5 business days pass and i still dont see no money, i then get an email (and by now its been about three weeks of total nonsense, with no money refunded whatsoever) saying that my order went through????!!!! and that it was being processed?!?!?!?! WTF i was so mad i emailed them saying that its been three weeks of me trying to get my money back and you guys have confirned my order?! I honestly felt like they didnt care and wanted to see if I'd go ahead with the order. But no, i dont even want to complete it anymore after three weeks of complaications to get my money back. I was irritated i emailed them again telling them the exact story all over again. I then get an email back and theyre are asking for my Pay Pal account again?!?! (I thought that this was the orginal plan, i made a pay pal account in order to get my refund) So it was like they made me wait another 4 more days, of false hopes that my money was already being sent back. I emailed them and i was furious of course. They emailed me back saying that there was an error with my paypal account?!? and that it could not be processed?!! and that they would give me a 20 dollar coupon?!. First off i dont want a coupon! i want my money back as they had promised about three weeks from now. I ran around my whole city to try and find a way to get back my money and the tell me now that its impossible!? I am still trying to get my money back, and i will not continue services with them, especially reading and seeing reviews with people who have had the same issues. As for the ones who got lucky and got eveything they ordered, that sucks cause i wish i didnt have to deal with this. I've even tried calling their local number and it doesnt even work! This will be the last time i order from a unreal site that has false advertisment. I normally would order off YESSTYLE.COM but i took my chances with milanoo and now i am dealing with the worst customer service ever! I will not give up on this fight until i get my full refund.

My experience with them has been a cat and mouse game, I give them NO STARS!!! for false information that they are a professional company that takes care of their customers. & for the longest process to get my money back. Me being also asian, i have sent money down to my relatives in cambodia! and it doesnt take that long or have that many complications to get money there and back! so that doesnt make sense to me! My whole order was for 133.15, i sent 131.15.

"

"Prompt service and excellent products"

"Prodotti molto ben fatti a prezzo accessibile a tutti, ottima puntualità di consegna come model kit Gundam vorrei consigliare gli originali BANDAI!!"

"All of the items I bought at Milanoo were perfect! They came at the expected date and they all looked exactly like the pictures. They all fit excellently and the material used was good quality. Will buy from again."

"I order a bag for my wife, she is very happy to have this bag. This bag come in good quality and material, it also smells good and true to the picture. i order it in black, and they come in just a week. i never feel disappointed of this site..... Bravo Millanoo...."

"I ordered the Lovely 925 Silver Sweetheart Necklace and Fabulous 4 1/10'' High Heel Black Peep Toe Sequined Fabric Fashion Shoes.
The necklace is great, both of them items are meant to look like replica of designer items, and it's made nicely with good quality. They have a large amount of items to choose from, such a great store! The prices are great! "

"Milanoo propone prodotti di ottima qualità a prezzi molto buoni- I miei acquisti sono stati sempre più che soddisfacenti. Baravo Milanoo!"

"Milanoo must have really improved.. i received my order in a timely manner. I order 4 swimsuits and love them all! the sizes do run small which i knew from reading online reviews. I order a purse also which is very cute but the material looks cheap.
Im loving Milanoo right now....Although the shipping is to high"

"I ordered a Haruhi Suzumiya costume from Milanoo, despite all the negative comments. I wanted the costume, I thought it looked nice and it was in my price range...so I took the risk...
I wish I had not. I ordered 2 sizes too big for me and the tags say a 3x...but the size is a medium...like...come on.
The costume was shoved in a plastic bag and shipped...
There are zippers.....EVERYWHERE!!!! Like every part of it has a zipper.
I sent them pictures in hopes I could exchange or get a refund...and they told me to send pictures with me measuring it. What?
I talked to the live chat and got "Edith"....for a Chinese based company such an American name.
Edith told me my pictures were too big to be 5 MB. My pictures were 2 MB. She told me to send them again. I asked where because there is no button to send images. Guess what? She disconnected me...
I will never buy from them again...EVER
EDIT: The email they gave me to send pictures to is apparently not valid. I tried and my email says its not valid.
And the comment they just postd saying I was out of line. Kiss my fat white ass milanoo. You guys are cheats and pathetic. I looked at your damn size chart. I fit the XL but I ordered a 3x just to be safe. Sending me a damn medium. And asking me to resend pictures after I already sent the three. F*** you guys. Edith disconnected me. Your customer service sucks, just like your website! "

"Ich gehöre leider zu den unglücklichen Kunden. Falsche Ware geliefert und Versanddauer über 1 Monat, bestellt 02.02. erhalten 11.03.2013! Hinzu kommt auch noch die wollen mich als dumm hinstellen weil ich EUR Schuhgröße wollte und sie mir aber CHINA Größe zuschicken, in diesem Fall 2 Nummern zu groß!

Rücksendung muss der Kund selber tragen (über 30 EUR Versand!)"

"I was not sure about this company because it had mixed reviews. I went for it because I could not find the product I wanted anywhere else, and the price was very agreeable. I placed my order on 2/8/13 and received it on 3/18/13. Everything was better than expected, I would recommend this site. I ordered knee high boots, they are so soft and comfortable!"

"Bought something again from Milanoo! I've been purchasing stuff from this site and I'm still impressed. The customer service is great and the item I bought is lovely. I thought the shipping charges were a little expensive but the item I ordered was delivered very quickly. It arrived in less than a week via DHL. Great packaging, too! I've been a Milanoo's customer for a long time now and I never experienced aany problem since the first time I ordered from this site.

Milanoo seems to have a pretty notorious reputation over the internet. People should stop trying to discourage buyers. Milanoo is a good online shopping site where everyone and every budget fit. Every item offered in the website is worth its price. A $10 skirt? You don't expect something similar to a designer-made one from it. It is not a scam, otherwise I would not buy items from Milanoo over and over again if it is scam."

"Todos los pasos de la compra limpios y sencillos.
El pedido lo hemos recibido antes de lo previsto y pudiendo hacer el seguimiento con total facilidad.
La mercancía llegó en perfecto estado y la calidad del producto es excelente."

"i love milanoo. Im a independent film maker and i use milanoo for EVERYTHING business and personal and was NEVER disappointed no where else can you get everything custom fit at such great prices and excellent service with instant response "