"Bought several items at monoprice and have had a great experience. Great prices, reasonable shipping, and on my one DOA product they immediately sent a no-questions-asked replacement(although the item was $6)."
"Been a customer of Monoprice.com for several years. I stay with them because they constantly provide primere customer service. I had two cables arrive with a missing screw each. After speaking with Jimmy, they decided to replace the cables. No issues, just took care of the problem. Great Customer service is important to my business and its livelihood!"
"Great seller with great prices. I have yet to find a place with high quality cables at such a low price."
"Excellent prices, excellent response time, excellent customer service up to this point! So far, would use them again!"
"Monoprice is stellar. Solid products for great prices, reasonable shipping."
"As usual, superb quality and excellent pricing; beats them all."
"Thank you for the fast shipping. Only thing about this item is the velcro does not fasten the way it should, but with my creative mind, I stuck my own velcro in replacement of the one it came with and it comes into good use. I used it instantly and works for me. I love it!"
"Monoprice has great products at fantastic prices. Their website is fairly intuitive and easy to browse. If you need it, they also have excellent customer service. Their support was very responsive and helped me resolve my issue quickly. In addition to his help, JOVIE was a pleasure to talk to while trying to straighten everything out."
"That customer support is excellent ! They are very understanding and convenient. The online chat is extremely useful. !
I live very far away from them but the prices are so low that is is worth paying the shipping fees."
"Great products at a fantastic price! I have never had such good customer service. Quick, knowledgable and friendly! I will be back."
"Great customer service. My package was taking a while to get here, a very friendly customer service agent chatted with me, and let me know that they can issue a replacement, but only after a few more days. I'm happy with the response."
"Beverly E. was very polite and very welcoming....she did great in answering my question. Nice JOB!!! thanks for the link for the survey..."
"I have placed several orders with Monoprice in the past weeks. Yesterday I contacted chat to determine the in transit status of an order. Jovie was my contact. This person was extremely polite and provided me with the answer I needed very quickly. Today I placed another order and once I had submitted it I had forgotten an item. Once again I contacted chat and fortunately Jovie handled the chat session. As a one time courtesyJovie modified my original order, then waited Iin the chat session while I completed the additional payment. Jovie was very professional and provided me with exceptional customer service. I thank Jovie and Monoprice for this. I will definetly return for future purchases."
"I never ordered from Monoprice, but I was looking for a specific bracket for my surround sound speakers. They had a huge selection and I found the brackets I needed. Customer service was helpful. The quality of the brackets was incredible for the price. I will for sure use Monoprice again for my A/V and computer needs."
"Had an RMA issue with a monitor that went pretty smoothly. They didn't have the exact replacement monitor, so they "upgraded" me to the newer model."