"While I'm a little bummed that my cable hasn't shown up, I believe that is a shipping problem and not a problem with monoprice. All items that I have used from monoprice have worked well, and customer service today regarding my missing cable was awesome! Thank you for everything!"

"This order is one of many I have placed with monoprice. I always start with Monoprice for all my cable, speaker wire, speaker, accessory electronic shopping. They usually have what I want and provide fast shipping. Their prices are unbeatable. On this order, I made a mistake on one item, contacted them by chat within a few minutes of placing the order and they were able to correct it. Usually, they process and ship an order within an hour, so I am normally very careful in reviewing the order before submitting."

"Never have had a complaint about Monoprice. Great prices, great store, period!"

"Even with the shipping, duty and brokerage fees my orders are still significantly cheaper than buying locally and are high quality. Customer service is excellent."

"I have been purchasing from Monoprice for several years now. They have unbeatable prices on a large variety of electronic equipment and top notch sales and support staff. They also have extremely fast and affordable shipping options. While some of their cheaper products, such as low-end headphones, don't always last as long as their more expensive counterparts, Monoprice's RMA department is always happy to replace any products if they stop working."

"Love the store...just wish you had a Canadian site.

I messed up my order and Desirae (via chat) was helpful and patient. "

"I was having a difficult time search for a wiki antenna extension and decided to go to Monoprice to find it. Was still having a difficult time on the site but then I went to Live Chat and that is where things got awesome.


Tech Support agent Jon A was stellar.

At one point I ignored to read something Jon wrote that answered my question, I went on and on but Jon was poised and dealt with all my extra questions, he was as professional as they come. John pointed me in the right direction and even though the product I was looking for wasnt sold by Monoprice, his support was invaluable because he let me know the product I was describing. He saved me a lot of time!

Its guys like Jon who making the decision to shop at Monoprice a no brainer.

Monoprice didnt ask me to write this review, I asked Jon what I could do to help him out and he pointed me in this direction.
I do not have an invoice number because I didn't purchase a product but I had an interaction with Monoprices customer support."

"product as specified; best price; fast delivery"

"I had some problems having some items shipped in time, and Danielle P was very helpful. She followed up by phone and email multiple times. Very knowledgeable and attentive."

"This company is absolutely amazing! I had an order delayed by UPS (not Monoprice) & wouldn't reach my home before I left the country on Thursday. I contacted Monoprice (08-27-13) & talked to Beverly E who graciously helped me thorough the entire process. Since I called Tuesday, I knew that the only way for me to get the cables I NEEDED was if Monoprice helped me out. After going through a few options, she brought in her supervisors - Christina C & Marisela - & the entire team worked it out to resend my entire order overnight! I was able to get the cables on Wed 10:11AM at a significant cost to Monoprice... I must thank Monoprice, Beverly, Christina & Marisela for their amazing work. Now, I get to use the cables for the next year overseas! Many many thanks for the amazing customer service!!"

"Yeah, no free shipping but I don't even care! Prices and quality are so consistently excellent and the shipping charges are so reasonable, I would rather pay it than use Amazon Prime. Not to mention that it is SO MUCH EASIER to find what I want here. Good customer service too - It's Sunday 3:45 and I just cancelled an order via chat. "

"I go to monoprice.com for all my cable needs. The cables are good quality at a low price even after tax(if you're located in CA) and shipping.
"

"I love their prices, and Im amazed at not only the quality, but how the customer service quickly reacts to a bad product review on their websites products and offers what help they can."

"Very unhappy.. Thought i was paying for next day delivery but was told that I did not read the "hidden" "disclaimer" which i still cannot find stating that if I ordered that morning it would take another day to process... This was not visible to me and would not have paid for the overnight service which is now two days "

"Good quality quick delivery"