"5/14/2020 @ 12:25PM
I want to make update on my negative comments below. Paul Starr(aplgz for spelling) has calling me and clearly explain the reason I was experiencing the delay. After hearing this, all the negative feelings dissipate. Monoprice even issues full refund on my purchase while sending out an express replacement due to (posiblility of) loss of original order. I am grateful for this kind of customer service and will keep coming back for my future needs. This is not a first time I order thru MP, but it is the first time I had experienced negativity, perhaps due to my ignorance of the situation. This is due to COVID19 and MP has concentrating some of its resources to address the pandemic. Thank you Paul and Monoprice for what you are doing to address the pandemic along with customer needs.


5/14/2020 @11:30AM
I placed my order on 5/2/2020. received a note saying shipping will be delayed until 5/6. That's ok. I have waited after 5/6 for update on shipping date, but no update on my account. A day later, I decided to send message to get update thru Monoprice online support. The support site saying "we will respond to your message within 48hrs". Two days passed and no reponse!!!!! I proceed to send more message for my update two more times, each time is 48hrs apart. There aren't any replied from CS. There is another twist in my order status. I live in central Texas. When I reviewed shipping progress via tracking number, it shows that MP shipped from Ohio to Carrollton Tx, to RounRock, then on to McAllen TX???? when this should be stop in Round Rock Tx instead. The last stop is dated 5/14. During shipping in progress, the tracking says "deliver by 5/13". TOday is 5/14 and the order still on the move. When will I receive email as noted form CS and when will my order arrived???? On the Customer Supporting topic, Monoprice said I can "live chat" by click on live chat link on bottom right . The link isn't there. How is that for customer support?????"

"Bought two sets of these for me and my wife to do some light hiking and have extra stability when carrying our 10 month old baby on our back. Processing and shipping was fast. Product has not been used yet, but for aluminum telescoping trekking poles with a too-good-to-be-true price (under $20) with features like fast locks, carbide tip and cork hand grips, it's not even worth trying bring it to the companies attention to get an explanation or compensation for the arbitrary choice of color which is just boring plain black when a few days ago there around 10 or more colors to chose from which since removed those choices.. Cosmetics aside, if they last a season I'll be happy. To be continued...."

"**Update 5/4/2020** - It looks like there was just a shipping mishap somewhere causing this whole problem. After the initial transit time passed, my FedEx package was then discovered and shipped. Must have been missed somewhere between the warehouse and being picked up by FedEx. I was finally able to receive the product. Updating this to five stars because of the response from Paul at Monoprice and his assistance at getting this taken care of for me.

**Update 5/1/2020** - Paul from Monoprice contacted me quickly after and offered an apology for the what seems to have been a shipping mishap. Despite my frustration with the experience, I can't really attribute it to Monoprice as a seller as shipping errors unfortunately sometimes happen. He quickly processed a refund for me on the monitor. Shortly after, Fedex's shipping status updated out-of-the-blue that the package had been scanned, 7 days from the original ship date, at a shipping facility in Santa Fe Springs, CA. I contacted Paul, and if the monitor does come in, he's allowed me to re-pay after the refund has processed with a $50 discount to keep the monitor. It was my first time purchasing with Monoprice and I was already skeptical which caused me to jump to conclusions about what happened. It's looking like it's turning out to be an honest shipping error with the company taking care of it for me after recognizing the issue. Will update appropriately as things progress.

I purchased the Monoprice 35in Zero-G Curved Gaming Monitor on April 24th. I expected shipping delays under the current circumstances but was pleasantly surprised to receive a confirmation email and tracking number for my purchase the next day with an expected delivery date of April 30th. April 30th came and I did not receive the product. I decided to check the tracking number with FedEx and was told that the shipper (Monoprice) had "prepared my package" but had not yet given it to FedEx for shipment.

I started a customer support chat with Monoprice and was told that the carrier (FedEx) sometimes does not update their status and to wait until the end of the next business day as it was not an exact date (despite the shipping information with the carrier confirming not only the date, but that it had not been received for shipment). It is now the end of the next business day and I have no delivery (which I had already confirmed with Fedex that they did not have my package). I also confirmed with customer support that the monitor that I have already given my money for is no longer in stock.

Monoprice customer support was quick to point the finger at FedEx. Now, I'm left waiting on a claim to be filed with FedEx and go through the process of being contacted by a claims representative at Monoprice and the carrier themselves. I guess it's a lost cause at this point. It's just very frustrating to have my order fall through the cracks like this. "

"I purchased an open box Monolith subwoofer. I chose Monoprice over SVS, and am regretting it now. Monoprice claims their open box items are vigorously tested, but I received a defective item. Likely a problem with the amplifier. Now, I can say that they offered me a refund both within the exchange period and the replace period, but I would have to carry this 75 lbs subwoofer back down a flight of stairs and pay for packing materials, and that would leave me without a subwoofer! I would really like an exchange, but they are only willing to exchange for another open box item, which they have none of in stock. Any of their competitors in the high-end audio market warranty their open box items the exact same as they do their new items. I've made a good will gesture to meet Monoprice somewhere in the middle here on an exchange for a new one, but they seem unwilling to work with me to keep me as a customer. I've really tried to give them the benefit of the doubt before writing this review, but our back and forth emails seem to be going nowhere. I am talking with tech support about a return instead of the return department. I think it is a great subwoofer, without the intermittent interference noise.

Edit 4.15.20:
I was contacted only hours after my initial post by Paul. He was very understanding of my situation and very helpful towards a beneficial solution. I have adjusted my review base on my interaction with Monoprice. Once the exchange is completed, I will again update this review. I love Monoprice for the many other smaller items I have purchased from them, and am hopeful I will be able to update this review positively."

"I recently bought a Monoprice product via their Ebay store. They have all the same warranties even if it was bought via the Ebay store. The quality of their products are also excellent. Shipping speed and packaging was excellent as well. I will definitely buy from them again!"

"I have nothing to say but good things about Monoprice. I own a Monoprice 3D printer, and though I was a complete beginner to 3D printing, their support was helpful and respectful, providing me with well-reasoned solutions to whatever problem I encountered with the printer's setup and use. And later, when I ran into an issue I couldn't fix, they quickly replaced the machine with minimal hassle on my part. I wish every company's support was as good as Monoprice's. 5 star all the way.

Oh, and I've had lots of fun with printer. It is a real workhorse!"

"Monoprice stands behind their warranties. If something goes wrong, they are there to back you up. I am very impressed. "

"This is the first negative review I've ever written. I ordered 4 outdoor lights. 3 of the lights did not work out of the box. Monoprice only offered a 14 day warranty, and since I contacted them a few days outside of the window they will not honor a return or offer replacement. Their response is that it was my responsibility to verify the product they sell actually works within 14 days. Now, this was not 1 that failed, but 3 out of 4 that did not work out of the box. Surely there is a know manufacturing defect that Monoprice does not want acknowledge and would rather stiff their customers."

"We expect to experience difficulties due to the Coronavirus BUT it seems ironic to receive email promotions for products that ease communication from this and other companies, yet there is only silence regarding any shipping notifications for products ordered! This situation will separate the "boys from the grownups" with any further orders that we may place - especially since we are a new customer. "

"I have used Monoprice for years for all my household cable needs. The small 3" lightening cable for my back up cell phone battery and 10' lightening cable are two of my favorites. Best part is the guarantee. Cables may wear out but Monoprice always supports customers with replacements under warranty. Don't buy cheap knock off cables. Buy quality and service."

"Ever since I was referred by a friend to Monoprice, they have been my go-to supplier for all things A/V. Outfitted a 15,000 square foot fire station exclusively through Monoprice for a fraction of the cost - cat-5, phone, patch cords, TV mounts, speaker wire, LCD projector mount, etc. Some cords have failed, but monoprice has replaced without question, not having to cross-ship the broken one, and have the replacement within days."

"I have purchased multiple products from them (earbuds, HDMI cables, a wireless mouse, a monitor, display ports), and had great experience with them, even when I had to replace some of them.

I had a pair of earbuds that started malfunctioning after a few months, and emailed them about it, and within a week they had replaced them.

Bought a mini-display port that was dead on arrival. Purchased on Sunday night, picked up the next morning (since I'm local), noticed that it wasn't working, sent an email that night, dropped off on Wednesday for replacement. Friday morning new display port delivered to my home. "

"Excellent great customer service "

"I've been purchasing products from Monoprice for years and they bend over backwards to make sure that warranties are honored and that the customer stays satisfied. The lifetime warranty on cables has been true for the ones I've purchased. I've had a number of cables replaced for various reasons and never had to pay shipping, or even return the defective cables. The build quality of the cables is excellent - indeed, they are the only company I've found to build a ferrite bead into most of their usb cables.

I have recommended Monoprice to many people as their prices are amazingly low, in addition to the quality of their products. "

"Very helpful,polite, very positive experience. I would not have any hesitation buying from monoprice again."