"My issue is not with the website which is functional and straight forward. My issue is with actually getting a delivery!"
"dreadful recently. 2 of the last parcel sent have been damaged and the contents ruined. poor customer service"
"Very good but using Tab to navigate to the next line sent me a page down."
"compared to other delivery logistics prefer to remain with Myhermes, after damaged goods by another logistics delivery service"
"It seems that Hermes don't always know what they are doing. I was informed that a delivery attempt had been made the previous day when it hadn't. This has happened 3 times in previous weeks."
"The site is very easy to use with everything you're not sure about explained at the click of a button. The process guides you through the various elements towards payment and completion. Shops are identified and the process when you get there is simply a signature."
"I was sent an invoice for a supposedly underpaid parcel but when I went to price parcel I had paid the correct amount. you have yet to respond to my complaint"
"Very happy with Hermes, value for money ad good service."
"Very efficient & easy to use"
"Parcel has taken 5 days to Arrive and still not here!"
"Just always a great person, reliable"
"disapointing ..waited all day fro a delivery that i was emailed would be arriving yesterday as a night shift worker it has caused me a lot of stress having come home from a shift then stay awake all day for a delivery that did not materialize and have to complete another 12 hour shift ..on top of that i am having to stay alert again today as your representative advised that it would be delivered in the next 24 hours ..so add up the hours i've been awake for almost 36 hours so far, tonight i am completing another 12 hour shift as expected i am very iratated"
"Sent 2 parcels last week and both took forever to get there !!"
"Straightforward, hassle-free and competitively priced."
"there needs to be an ability to edit/change delivery information once paid for - in the case of cancelled customer orders"