"IT HAS BECOME MORE EASY IN THE PAST FEW YEARS"

"Quick and easy to use as always"

"The site was easy to navigate and was simple to find out what i needed to know. However it didn't go into enough detail as to when the parcel would arrived.would of been helpful if tracking the parcel would give you an idea of when the parcel will come eg. Morning/Afternoon/Evening"

"courier arrived to collect parcel on 6/9 but they did not have big enough vehicle although parcel was within agreed parameters. i was told via live chat 2nd courier would collect same day, they did not. i then had to chase 7/9 and still none the wiser. the website is not informative and does not acknowledge failed the agreed SLA."

"Lost a valuable parcel after 2 phone calls. No follow up from customer service besides a claim form."

"Easy to use and very clearly set out"

"great to use, very easy, and as far as I am concerned a good fast reliable service, well done."

"Good service but I don't trust the signed for service."

"The Quick Send feature makes things much easier."

"Worked well but was sending 2 parcels of different weight to the same address and found it tedious to have to enter all the details 2 times."

"To date I have had no major issues with your website and no adverse feedback on the delivery of parcels I have sent via your company"

"Very good... this questionnaire was a bit drawn out though."

"so far so good, great clear website, prices very competetive. will definitely use again (providing parcels arrive as expected!)"

"Not that positive. Did not get the information I needed & could not get in touch with anyone to speak to them about it."

"my parcel was really small and light but I still had to pay £2.79 just 3p cheaper than Royal Mail, could do with a cheaper bracket"