"The dialog box on the webchat is too small - you have to scroll down to see the input box."

"Mostly easy to use sit, but I sometimes forget to visit all the fields in the label set up and only notice an error at checkout"

"The website was pleasant and it was easy enough to send a parcel with Hermes but its a shame that their delivery service falls short of what one would regard as adequate."

"Parcel shop link was a bit hidden after I completed my purchase. An obvious link after purchase would be good"

"great. your delivery/collection drivers are excellent."

"Parcel not been delivered in over a month and tracking information just says 'with courier'."

"Bad. I wasted time and journey to shop. Web site not helpful to new users"

"Competitive price, reliable service, really happy."

"helpful and friendly courier, usually delivers before quoted time."

"The agent on chat was exceptionaly helpful, but the website was awful, the courier service is terrible and not providing contact details that work is appalling."

"I have sent over 200 parcels with myHermes over the last year or two and had excellent results in 99% of cases. Two minor glitches were quickly resolved, thanks to the tracking records. Good value and local drop off at parcelshop works well for for me. I do take care to wrap and label my parcels well to minimise risk of loss."

"I use Hermes becuase the local driver delivers a lot of parcels to me and I would rather use someone I know."

"It's an absolute doddle to navigate and print labels."

"Dreadful. you tried to deliver a parcel on 2nd September. I did not even get a card to say you had been unable to deliver. you tried again today - tracking system shows you could not deliver, you would try again tomorrow. I work full time. there is a shop across the road from my property, they take in parcels all the time - why could it not be left there? very unhappy."

"Been using Hermes for years and consistently 'Up There'"